Customer Service Sales Assistant

CURRICULUM VITAE

CANDIDATE: Pertunia Puseletso Matondzi

POSITION: Call Centre Agent/Admin /Sales Assistant AVAILABILITY: Immediately

PERSONAL INFORMATION Pertunia Matondzi

065*******

*************@*****.***

240 Pine Avenue Ferndale Randburg Johannesburg

Executive Summary

Pertunia, is a Young Black Female who holds a National Senior Certificate that was Successfully completed in 2021. I hold 1 year retail experience that has really been valuable as this experience really helped me gain customer service skills, exceptional communication skills and presentation skills. After gaining valuable customer service skills from Shoprite as a Cashier and a Shop Assistant. I worked at Interfile as a Customer Service Intern for a Fixed 12 months contract. I have excellent communication and customer service skills, and I Love making Customer’s smile, because I believe that Customers are the Heart of the Business. I am currently unemployed, and I am in the Market in search for an Entry level Position within the retail, hospitality, Call Cantre and Office admin sector. I am available to start immediately.

Education

Matric - Mmabolepu High School – 2021

Courses & Certifications

N1/N2 Certificate in Educare Junior Phase - Richfield Hospitality N1

Candidate Personal Information

FIRST NAMES Pertunia

LAST NAME Matondzi

DATE OF BIRTH 25 February 2001

ID NUMBER 010**********

MARITAL STATUS Single

LANGUAGES English, Zulu, Sotho

AGE 23

EMPLOYMENT EQUITY

TAX REFERENCE

African

362-***-****

Summary of Work Experience and Duties Fulfilled

Company Name Duties and Responsibilities

Interfile 2023 Feb- 2024 Feb (12 Months Fixed Contract)

• Answering incoming calls and responding to customer emails.

• Managing and resolving customer complaints.

• Providing product and service information to customers.

• Solving customer issues promptly to enhance satisfaction.

• Gather customer feedback to improve services.

• Use the company’s call tracking tools for detailed call logging within agreed timescales

• Maintaining a positive, empathetic and professional attitude toward customers at all times

• Responding promptly to customer inquiries

Shoprite 2022 Jan-2022 June

• Scan goods and ensure pricing is accurate.

• Collect payments whether in cash or credit

• Issue receipts, refunds, change or tickets.

• Redeem stamps and coupons.

• Resolve customer complaints, guide them and provide relevant information.

• Greet customers when entering or leaving the store. Winstons Pub Restaurant 2021 June - 2021 Dec (Part Time)

• Providing excellent wait service to ensure satisfaction.

• Taking customer orders and delivering food and beverages

• Making menu recommendations, answering questions, and sharing additional information with restaurant patrons

• Ensuring hot food is hot and cold food is cold.

• Adhering to timing standards for products and services References:

Company Name Position Contact

Interfile Kholofelo Mokatse (Call Centre Team Leader) 060******* Winstons Pub Norman Nkomo (Branch Manager) 073******* Shoprite Katlego Modise (Store Manager) 084******* Richfield Graduate Institute Ms Matsebe (Lecturer) 079*******

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