Data Entry Customer Service
Resume:
January **** - Current
Gungun Verma
**** ********* ** * *********, Edmonton, AB T6K 2L4 ***********@*****.*** • 780-***-****
Objective
• Motivated and detail-oriented customer service professional with proven experience in call handling, data entry, and technical support. Skilled in resolving customer inquiries, managing account data, and using CRM tools to enhance customer satisfaction. Known for excellent communication, multitasking, and adaptability in fast-paced environments. Eager to contribute to a dynamic team by providing high-quality service and driving positive customer interactions. success.
Key Qualifications
• Customer service
• Call handling
• Problem-solving
• Data entry
• CRM systems
• Conflict resolution
• Microsoft Office
• Attention to detail
Work Experience
Front desk attendant
NorQuest college
• Greeted and assisted students, staff, and visitors in a professional and welcoming manner.
• Handled incoming phone calls and email inquiries; provided accurate information or directed queries to appropriate departments.
• Managed student check-ins, ID verification, and appointment scheduling using internal systems.
• Maintained confidentiality and handled sensitive student information in compliance with college policies.
• Performed administrative duties such as data entry, filing, printing, and maintaining front desk materials.
Customer Service Assistant And sales representative TELUS – Edmonton, AB
• Handled high-volume inbound calls to assist customers with service inquiries, troubleshooting, and billing issues.
• Delivered clear product and service information while maintaining professionalism and June 2023- December 2023
empathy.
• Utilized CRM tools to manage account updates, document interactions, and track resolutions.
• Escalated complex issues to appropriate departments when necessary, ensuring follow-up and resolution.
• Maintained high satisfaction scores by providing first-call resolution and personalized assistance.
• Worked collaboratively in a team to meet daily targets and maintain service excellence. Data Entry Clerk
SRA Staffing
• Accurately entered, verified, and updated sensitive data into digital systems in compliance with company protocols.
• Performed routine audits to identify and correct data inconsistencies or errors.
• Maintained a high level of confidentiality when handling customer and company information.
• Supported internal departments with administrative and clerical tasks.
• Prioritized tasks to meet strict deadlines in a high-volume workload environment. Education
Business Administration ( HR )
NorQuest College
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