Customer Service High School
Resume:
Suzy Mbanzulu
************@*****.***
SUMMARY: Microsoft Word, Excel, and PowerPoint Well-developed Customer Service skills
Bilingual ( French and English )
EDUCATION:
Columbus High school: high school diploma 2022, and next graduation on june 2025 for science in business administration, Colorado Technical University WORK EXPERIENCE:
CGS- Norcross,GA 04/2020- 02/ 2021
Technical representative
● Exemplary attendance and punctuality in all areas
● Align to Service Levels and Standards for incoming client services inquiries
● Conduct a professional demeanor and approach in all client-related communications
● Maintain in-depth knowledge of Best Buy products and services by continuing to self-educate with tools and documentation provided by the company ● Responsible for exercising problem-solving skills and ability to work with internal and external resources to analyze data and determine root causes of issues ● Able to articulate technical information to non-technical clients
Incomm - Norcross, GA Feb 2021 - Sept 2022
Merchant services representative
Support and troubleshoot client’s users, servers, workstations and networks.
● Work on-site or remotely to diagnose and resolve problems
● Document work continuously throughout the day and provide detailed ticket updates
● Provide day-to-day IT Consulting to customers via phone, email and company trouble ticketing system.
● Prioritizes work balancing importance from the customer perspective and operational efficiency.
● Able to recommend and specify new server communications equipment and/or software to support growth and additional applications. Support Services Group - Atlanta, GA Sept 2022 - December 2023 Consumer Support
● Ability to work with customers to resolve inquiries.
● Provide troubleshooting assistance to customers.
● Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
● Maintain a high level of world-class customer service and professionalism to a wide range of customers.
● Recognizes adverse performance trends and patterns both on individual and group levels.
● Furnishes helps with the development of additional training and procedure changes that may be required to augment service productivity.
Contact this candidate