Customer Service Specialist Iii

MAGGIE COOK

801-***-**** ǁ ****.***@*******.*** ǁ West Jordan, UT

INTRODUCTION:

Customer-focused professional with a proven track record of delivering exceptional service, adept at resolving customer inquiries and building positive relationships. WORK EXPERIENCE:

Salt Lake Community College, West Jordan, UT (PART-TIME) 03/2021 - Current Specialist III, Concurrent Enrollment

● Assist instructors with concurrent Enrollment applications

● Prepare reports and maintain database for instructors

● Provide customer service to instructors, liaisons, staff/faculty, students Specialist III, Bursar

● Processing tuition payments

● Provide students and staff account support

● Direct students on financial aid matters

Claims Taker, Department of Workforce Services - SLC, UT (FULL-TIME) 01/2020 – 2021

● Managed up to 150 calls, and 300 daily chats related to unemployment eligibility

● Adhered to regulatory guidance

● Scheduled adjudication interviews as necessary

Business Owner, Soli Deo Cakes, Washington, UT (FULL-TIME) 01/2014 – 2020

● Worked with customers to design custom cakes

● Managed orders, payments, and product ordering

● Oversaw daily business activities, budget and inventory, billing, marketing strategies, etc.

Interpreter, Intermountain Healthcare, St. George, UT (FULL-TIME) 02/2011 – 2013

● Provided medical interpretive services in Spanish for patients/staff

● Provided detail-oriented interpretation to facilitate effective patient care

● Tasked with delivering difficult information to patients and their loved ones Customer Service Manager, Summit Athletic Club, St. George, UT (FULL-TIME) 4/2000-2003

• Managed client membership for over 3,000 members

• Performed Human Resource procedures for new hires

• Created and maintained employees’ work schedules

• Performed payroll procedures for customer service employees Paralegal-Trainee, Gallian Westfall Wilcox, St. George, UT (FULL-TIME) 05/1989-1991

• Performed interview intake for new clients

• Prepared legal pleadings

• Researched case law

• File legal documents with local courts

Administrative Specialist, US Army Reserve 63rd ARCOM, CA (FULL-TIME) 01/1985-1989

• Performed clerical duties for the Provost Marshall

• Assisted with the preparation and logistics for various conferences Administrative Secretary, Aerospace Corp, Inglewood, CA (FULL-TIME) 01/1983-1985

• Assisted Engineering Department with clerical duties, i.e., composing correspondence; Scheduled meetings; Made travel arrangements; Managed expense accounts; Managed “secret” documents while maintaining a “SECRET CLEARANCE” level.

Executive Secretary, Todd Pacific Shipyards, San Pedro, CA (FULL-TIME) 03/1979-1983

• Assisted Engineering Department with clerical duties, i.e., Composing correspondence; Made travel arrangements; Managed expense accounts; Maintained calendar for the heads of the Engineering Department. MAGGIE COOK

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EDUCATION:

High School Diploma with Honors, Bushwick HS New York, NY Utah Notary Public

Cosmetology License

Certified Permanent Makeup Artist

SKILLS:

MS Office Suite

Bi-Lingual (Spanish)

Excellent Attention to Detail

Type 80 WPM

Excellent Written and Verbal Communication

Strong Problem-Solving Skills

Purchasing/Inventory Management

Project Management Skill Set

Customer Service

Team Leadership

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