Help Desk It Support

Joel Angu

Columbia, MD **********@*****.***

Professional Summary

Motivated and technically skilled IT professional with hands-on training in networking, system administration, and technical support. Proven ability to install, configure, and troubleshoot hardware, software, and network systems. Strong communicator with a customer-first mindset and a passion for solving technical problems. Actively pursuing CompTIA Network+ and Security+ certifications to deepen knowledge in cybersecurity and enterprise networking. Seeking to contribute to an organization in a help desk, IT support, or junior networking role. Core Competencies

• Network Configuration & Troubleshooting (LAN/WAN)

• Windows, Linux, and Mobile OS Administration

• PC Assembly, Repair, and Preventive Maintenance

• Technical & End-User Support

• Basic Cybersecurity Practices (Host & Network Security)

• Printer & Peripheral Setup (Local/Network)

• Communication & Customer Service

• Ticketing Systems & Documentation

Certifications & Technical Training

• CompTIA Network+ – Training Completed (Certification Pending)

• CompTIA Security+ – Training Completed (Certification Pending)

• Cisco IT Essentials Certification – Cisco Networking Academy

- Proficient in PC hardware assembly, OS installation, troubleshooting, and LAN configuration Education

Information Technology (In Progress)

ASM Educational Center

- Focus: Network+ and Security+ exam preparation

Computer Engineering (In Progress)

Community College of Baltimore County

Professional Experience

IT Support & Customer Service (Contract/Project-Based) Self-Directed Practice & Support 2023 – Present

- Built and configured Windows/Linux PCs in a lab environment, practicing OS installation, system updates, and troubleshooting

- Assisted users with basic technical issues, simulating help desk scenarios and documentation in ticketing-style formats

- Configured routers and network devices for small LAN setups with static and DHCP addressing

- Demonstrated knowledge in safe lab procedures, hardware diagnostics, and mobile device support

Rideshare Driver

Self-Employed Columbia, MD 2022 – Present

- Delivered exceptional customer service and managed navigation logistics across high-volume regions

- Adapted quickly to customer needs, demonstrating problem-solving, time management, and interpersonal skills

- Developed strong communication skills applicable to end-user IT support roles Network Marketer

Life Pure 2019 – 2022

- Consulted clients on product solutions and delivered personalized technical explanations

- Built long-term relationships through effective communication and technical demonstrations

- Strengthened multitasking and organizational abilities by managing multiple customer accounts

Additional Qualifications

• Fast Learner Strong Work Ethic Reliable Under Pressure

• Flexible for Remote, On-Site, Evening, or Weekend Shifts

• Authorized to Work in the U.S. Open to Entry-Level Help Desk / Support Technician Roles

Contact this candidate