Project Management Information Technology

Jenny Arteaga

*********@******.*** - +1-728******* - Linkedin: jenny-arteaga-7ba60615 - Skype: jarteaga4 - Colombia SUMMARY

Electronic engineer with solid experience in information and project management positions. Skilled in interpersonal relationships and proficient in the use of computer tools, data querying, and statistical analysis. Adept at professional data analysis using mathematical and technological techniques. Experience in global, regional, and local transformation projects.

• Conceptualizing technological solutions, data models, and analytical solution.

• Adopting best practices in process design.

• Establishing metrics and activities for multidisciplinary teams in line with business priorities. Planning the implementation of new strategies aimed at creating value using information and determining action plans by integrating interdisciplinary teams for analytics-focused project management.

• Connecting data and people by facilitating communication and collaboration across cross-functional teams, focusing on analytics projects, and serving as the bridge between various roles and teams.

• Experienced in leading multicultural teams for successful project outcomes in the analytics field. WORK EXPERIENCE

ETB Empresa de Telecomunicaciones de Bogota 08/2020 - 03/2025 Information Technology Specialist - 04/2023 - 03/2025 Operations model optimization, reducing recurring incidents and driving the adoption of best governance practices. Proven track record in defining operating models and development plans, ensuring compliance and cost efficiency IT problem management.

• Led the end-to-end definition and implementation of a standardized Software License Management Operating Model, integrating IT and OT perspectives. Managed the definition, validation, desktop testing, and socialization of new responsibilities across the organization, ensuring seamless adoption and compliance.

• Acting as Problem Manager, Managed cost-benefit prioritization integrating views of 5 areas of company and thought agile execution, remain root cause analysis process to 2 weeks and resolving 75% of issues in 70 days.

• As a specialized member of a SWAT team, contributed to the rapid definition and socialization of the integrated IT-OT cybersecurity plan. Led best practices and trend analysis, conducted leader interviews for a SWOT assessment, and developed the initial activity roadmap template. Facilitated consensus- building, securing approval and budget allocation for a three-year initiative, successfully addressing a critical internal audit requirement.

Analytics and Information Management Specialist - 08/2020 – 03/2023 Responsible for understanding situations and analyzing problems related to data management, feasibility analysis of analytical model initiatives and data governance, improving information management processes, and defining data quality requirements that support the achievement of corporate objectives.

• Participated in the technical work front for the selection of use cases that supported the business case for the creation of Agata, the District Analytics Agency, in December 2020. Also involved in the comparison, simulation, evaluation, and determination of the architecture of technological solutions.

• Identified and articulated the business needs of 5 Vice Presidencies. By convening and coordinating stakeholders from different areas of the company, the development roadmap for the 2020-2022 analytical capability was determined in a manner consistent with the required contracting management.

• Conducted market studies for the development of analytical capabilities and implementation of the analytical ecosystem, with the participation of over 40 technology and service provider companies.

• Established the monitoring and traceability scheme for the technological developments carried out between 2021 and 2022, which allowed participation from the areas of commercial intelligence, financial intelligence, network intelligence, and billing operations in the acceptance of tests, accelerating the adoption curve of IT deliveries (+50 new variables for the churn model arranged in data warehouse views, +10 new information sources enabling the implementation of network element synchronization monitoring reports, Agata information deliveries for the development of district banking initiatives, 3 Proof of Concepts to adopt analytical modeling in Python, ETL adjustments, critical data field cleaning).

• Designed and implemented a data governance policy while establishing an operational model to achieve the participation of 15 designated Managers as Owners, Managers, or Custodians in the monitoring and activation of data correction initiatives that reduced data synchronization gaps by 50% in the Services data domain, leveraging the consensus definition of business terms and mapping data needs along information flows.

• Led the formation of an information governance organization by convening stakeholders through the Information and Data Management Committee, selecting and hiring collaborators without experience in co-creating information management initiatives. As a result, internal organization conditions improved, and the required communication spaces were established for a common vision of the information management to be developed and the updating of corporate information management guidelines. Everis - Lead IT Consultant - Data and Analytics - 06/2018 – 05/2020 Responsible for developing and nurturing human talent (teams of 4 people with high turnover) from the conceptualization, motivation, and development of innovation initiatives in new data and analytics technologies (ML and AI) that ensure agile value deliveries.

• Adopted the data integration diagnostic methodology for a natural gas company (Promigas) by applying data governance and analytics maturity measurement and identifying gaps in the current enterprise architecture for the implementation of 4 use cases in a Microsoft Azure cloud solution.• Identified the data architecture required to decommission the SAP-BW-BOBJ reporting system for a brewery in Colombia, Peru, and Ecuador.

• Identified the analytics backlog for an oil & gas sector company (Terpel) using top-down methodologies.

• Led and developed natural language processing analysis, integrating various open data sources to identify atypical patterns in contracting processes using open data from SECOP and implementing a proof of concept with Oracle tools (database) integrated with Power BI (visualization) and Juniper Python (descriptive analysis).

• Led the design and implementation of the data model and deployment in GCP - Google Cloud for an Oil

& Gas company, which allowed for a reduction in the time to deliver information to clients for consumption planning, as well as improving the quality of the information provided.

• Defined the conceptual model, semantic layer, and interface agreements for the query services of transactional and master data between SAP, Salesforce, and the Web Solution, required for the digital transformation of sales and supply control for an Oil & Gas company. Capgemini Colombia SAS (June 2017 - July 2018)

Delivery Manager March 2018 – July 2018

Responsible for managing the onsite professional services to IT area leading 40 people to deliver projects, operate solutions and led technical services. Accountable to manage budget, forecast and develop teams to accomplish with projects deliverables. Engagement Manager Bigdata June 2017 – March 2018

• Responsible for managing the project integrating Big Data to Experian Cloudera professional services, the Center of Excellence Big Data India and local development teams.

• Deliver and ensure knowledge transfer of analytic architecture, managing and integrating the relationship with Cloudera Teams and Capgemini global team.

• Conceptualizing and structuring steps for implementing analytical model scoring, implemented on python as a migration of legacy version on R. Leading a tema of 1 statistical, 1 economist and 1 business analyst.

• Reduce the delivery time of the implementation of the Data Lake - migration of historical and operationalization analytical model Integral Project Analytical Service Architecture + Hadoop / Cloudera for Experian, allowed satisfactory reception of services from understanding requirements to the coordination of the phases of testing and certification data leading a team of 3 developers Spark – Scala and 2 tester.

ABInBev (Formerly SABMiller) July 2010 - March 2017. Since 2014 as Data Steward, played a key role in facilitating the transition from a Global business services center. Improve data quality levels since basic levels till foundation on initial moments of organization. Strengthening data functions, integrity, quality, and efficiency by planning and implementing a master data management operation.

2010 – 2014 be part of Dressing authority team to manage scope for BI solution as Senior Information Manager Business Process Expert and as DM Catalogue administrator lead the service deploy for procurement catalogue to 6 countries of LATAM Region. Bellow detail experience

Senior Specialist Master Data (Data Steward Middle Office) July 2014 - February 2017: Responsible for the process of master data for the region, responsible for maintaining and improving service levels, managing customer relationship +100 30 key areas users, auditors and to maintain current operating model and data governance web application and meet the requirements of SOX section to execute financial controls related data including SAP R3, R BW and bigdata repositories.

• Centralize management of payment terms from suppliers, initiative globally recognized for its nimble handling and the financial impact by increasing paydays to Top 100 suppliers representing 85% of purchases in 6 weeks.

• Improved customer satisfaction of master data process; through timely resolution requirements unstructured strategic

• customers, reduced activation time data of 56 to 12 hours, 80% reduction of rejections requirements, adjustment and removal of roles approval throughout the evolution of the operation.

• Generated savings of 15,000 hours / year by eliminating rework on purchases, storage.

• Led process quality data providers, services and managed materials and increase the quality level of 75% to 98%. Specify, I Harmonize and developed 300 quality rules consistent with the model of governance and control data using SQL.

Catalog Manager Purchasing (E-catalog administrator) April 2013 - June 2014: Manage catalog purchases of goods and services to Latin America by 2 people +70,000 products and services 2,000 recurring purchases and negotiations.

• Activated process automation Purchasing through Portal - SAP SRM - +900 initial impact to users in the region, recognized for being the first global service center services and high level of satisfaction.

• Handed the catalog operation to POC Operation Center Procurement policies, procedures and consistent service model stable indicators, as well as reports monitoring contracts. Senior Manager Information Management (Senior Information Manager Business Process Expert) July 2010 - April 2013

Leading by teams of up to 5 people conformed to development and implementation of regional and national policy processes business intelligence, the global organization future designs to drive standardization and simplification and implementation of the overall solution business intelligence.

• Led the early adoption of 35% (expected was 1%) of the reports submitted on the implementation of global business intelligence solution for the management of Back Office processes.

• Specified effectively the information requirements of business processes (sales, distribution, billing) with savings 30.000USD consulting phase to achieve leveraging existing practices within 1 month. Colombia Telecomunicaciones SA ESP. (Telefonica), Bogotá. August 2003 - May 2010 2005 – 2010 IT lead manage IM,BI project implementation which allow IT transformation trough new billing system for massive services and business intelligence platforms include analytical system and models. Accountable of functional business requirement specification and manage deployment phases. Include

2003 – 2005 as Market intelligence professional develop new capabilities to use geographic intelligence. Receive and manage market research.

1996 – 2003, Technical planning professional: Design an planning telecommunication networks through use of demand models. Lead strategic planning using prospective analysis. Give assessments for new market conditions, considering regulatory analysis and positions. Attend profitability analysis provide demand forecast.

Bellow detail experience

Leader Information Technology - November 2005 - May 2010. Manager recruitment and development consultancy as technical and functional leader for the design and implementation of logical data models, governance for Latin America and the adoption and implementation of IT solutions for customer service, billing and collection and business intelligence, quality data and statistical analysis.

• Implemented data mining models (segmentation - tree) automated record time of 1 month to be used in the suggested offering of internet.

• Achieved the 80% reduction of customer churn involuntary suspension of service by implementing the predictive model.

• Gave the specifications of product development and data migration while additional costs mitigated by breaches in the draft adoption billing system.

Professional Business Intelligence - August 2003 - November 2005. Manager qualitative and quantitative development according to plan responsible for managing research agencies and marketing areas of marketing research.

• Managed terms of hiring market research achieving the development of the marketing plan with savings of 20% of the budget.

• Defined the model lifecycle management client with 360-degree view.

• Implemented the commercial geographic intelligence service integrated predictive models of demand. National Telecommunications Company TELECOM (August 1996 - June 2003) Professional Market Intelligence - April 2003 - June 2003. Developed the work of market intelligence and elaborate models for sensitivity analysis of demand rates, promotions, and contests plans.

Professional Technical Planning - August 1996 - April 2003. Coordinated development consulting and network planning services that allow analysis of viability of the company and interconnection negotiations at the opening of the sector. EDUCATION

DP-203T00 Data Engineer Associate (Azure) Netec - Microsoft 2021 BigData and Data Science course Universidad de Cataluña 2020 Architecting with Google Cloud Platform Google Cousera Specialization 2019 Scrum Master IT Institute – Scrum Study 2018

Data Analysis and Statistical Inference Duke University March 2014 Tackling the Challenges of Big Data MIT March 2014 Development of Management Skills ADEN, 2011

Six Sigma - Green Belt Portland State University, 2011 Managing People EDIME, 2007-2008

Specialization in Strategic Management University the Sabana unfinished, 2005 Master of Electronic Engineering University of the Andes, 1999 Electronic Engineering University Antonio Nariño, 1996

Contact this candidate