Customer Service Administrative Support

SAD’ELARAYE M. MALLOY

202-***-**** - ***********@*****.***

SKILLS

●Customer Service ●Administrative Support

●Microsoft Office Suite ●Documentation and recordkeeping

●Professional communication ●Data organization

WORK HISTORY

06/2023 to 01/2024 Scheduling Assistant ( Temp)

DC Department of Buildings – Washington, DC

●Received customer queries redirecting emails to the proper manager.

●Deployed inspectors to conduct inspections of designated vacant buildings.

●Followed up on vacant buildings to confirm inspection completion or initiate reassignment.

●Entered completed inspection results in the database.

●Provided daily updates to supervisors on building inspection progress and vacant property results.

04/2021 to 08/2021 Intake Specialist (Temp)

FEMA – Remote

●Finalized burial reimbursement and disaster relief programs for families bereaved by COVID-19.

●Worked with supervisors to ensure correct application routing.

●Route incoming calls to the appropriate team member based on the applicant's stage in the application process.

●Contacted clients via phone to notify them of required additional documentation for their application process.

06/2020 to 09/2020 Enumerator

US Census Bureau – Washington, DC

●Conducted in-person and telephone interviews gathering demographic data for inclusion in the census.

●Recorded data collected into a company-provided device. 03/2019 to 07/2019 Data Specialist

Code of Support Foundation – Alexandria, VA

●Performed research of over one hundred organizations for submission or removal from the PATRIOTlink resource database.

●Daily outreach via phone and email to organizations to confirm services and eligibility.

●Revised and edited program descriptions to provide a clear and concise message for database end-users.

●Enhanced departmental success by actively sharing ideas and process improvement suggestions.

07/2012 to 09/2014 Pathways Intern

United State Department of Agriculture – Washington, DC

●Streamlined HR operations; ensured accurate employee recordkeeping

●Utilized Microsoft Office Suite (Word, Outlook, Excel) and Near Field Communication (NFC) technology.

●Attended training courses in business law, etiquette, communications, ethics, time management, conflict resolution, harassment prevention, and leadership. EDUCATION

09/2017 Masters of Public Administration: Public Administration Colorado Technical University - Colorado Springs, CO 05/2014 Bachelor of Arts: Communication & Culture Concentration: Legal Communications, Political Science

Howard University - Washington, DC

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