Customer Service Assistant
Resume:
Stephanie Layne
Westerville, Ohio. 43081, US
**********@*****.***
Professional Summary
Customer Service Assistant proactive in providing and resolving support and resolving customer complaints.
With 26 years of Customer Service Insurance experience and expertise, we can handle any customer need.
Customer Service Representative with exceptional oral and written communication, active listening and problem-solving abilities.
In a fast paced environment, highly organized and efficient, communicating effectively with clients and stakeholders at all levels of the organization.
Member of the customer service team who is responsible and dedicated and has demonstrated multitasking and organizational abilities.
Skilled at staff training and building rapport with clients and Agents.
Skills
Business Strategy * Account management
Complaint resolution * Customer service
Documentation and reporting. * MS office proficiency
Computer proficient * inbound and outbound calling
Professional telephone demeanor * Data entry
Technical support
Education
High School – 1984
Watkins Memorial High School – Etta, Ohio
Studied Business, Office & Education my 11th and 12th year
Work History
Customer Service Assistant – February, 1988 to June, 2013
State Farm Insurance – New Albany, OH
Worked at State Farm Insurance in the Life Underwriting Department, the Life Service Department, and the Life Health Department for 26 years.
Spoke to agents and customers on a regular basis to resolve their questions or complaints.
Entered Life, Service, and Health applications into the system.
Issued Life and Health Insurance policies.
Reviewed and serviced Life Insurance and Health Insurance policies for changes and/or corrections.
Helped train employees and new hires on department procedures and/or changes.
Traveled to other regions to train employees.
Always willing to help where and when needed.
Pay attention to the needs of my customers.
Provide Administrative assistance.
Being responsible for ensuring customer satisfaction.
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