Quality Assurance Warehouse Associate

Summary

Skills

Experience

Jocelyn Vargas

Miami, FL 33136 786-***-****

*******************@*****.***

Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.

Receiving Shipments

Storage Organization

Warehouse Software Systems

Problem-Solving

Attention to Detail

Picking and processing

Time Management

Ordering Supplies

System Updating

Shipping and packaging

Maintaining Workplace Safety

Shipping and receiving

Quality Assurance

Process Improvements

Inventory Control

Cleaning and sanitizing

Cleaning and organization

Documentation And Reporting

Packaging and Labeling

Order Picking

Warehouse Safety

Warehouse Assistant, 05/2021 08/2024

Happy Food Health Doral, FL

Received and processed incoming orders, ensuring accuracy of information. Verified stock inventory levels and maintained records of items shipped and received. Packed goods for shipment, including labeling boxes and preparing shipping documents. Organized warehouse racks to ensure efficient storage of goods. Maintained a clean work area in the warehouse, keeping it free from dust and dirt. Used hand pallet truck to transport heavy material within the facility. Reported any damaged items or discrepancies in shipments to supervisor immediately. Assisted with unloading trucks using appropriate equipment as needed. Utilized barcode scanner to accurately track all goods entering or leaving the warehouse. Inspected returned merchandise for damages before restocking shelves properly. Developed systems for tracking outgoing packages through courier services. Customer Service Representative, 01/2018 05/2021 Uhaul Moving And Storage Miami, FL

Answered customer inquiries and provided accurate information regarding products and services. Provided excellent customer service to resolve customer complaints in a timely manner. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. Performed administrative tasks such as filing paperwork, updating databases and generating reports. Resolved complex problems by working with other departments to provide solutions that meet customer needs. Tracked orders from start to finish to ensure timely delivery of goods or services. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Adjusted bills and refunded money to resolve customers' service or billing complaints. Warehouse Lead, 06/2012 01/2018

Floor & Decor Nashville, TN

Education and Training

Ensured accuracy of inventory records and maintained accurate stock levels in the warehouse. Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.

Monitored incoming shipments for quality assurance purposes and organized storage areas accordingly. Created reports detailing shipment information such as quantity received or shipped out, product availability. Implemented systems to track inventory movement through the use of barcodes and RFID technology. Performed cycle counts to verify physical stock against system-generated data. Organized regular cleaning schedules for all warehouse areas to maintain cleanliness standards. Used computer and company software to enter shipment and inventory records. Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations. Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives. Assembled customer orders from stock and staged completed orders on pallets or shelves. Packaged finished products for shipping by shrink-wrapping, boxing and labeling. 06/2009 Miami Dade College Miami, FL

GED

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