Project Manager Problem Solving

Laura Sheridan ****************@*****.*** - 310-***-**** Temecula, CA

PROJECT MANAGER-ACCOUNT MANAGER

Managed the relationships of new and existing customers for 16+ years within the Pharmacy Benefit Management industry. Accountable for the existing relationship with the customer including though not limited to; annual review plan, development of long term account strategy, and the lead in meeting client requirements while servicing their immediate needs. Worked independently and as a team on multiple projects including the installation of new customers. Responsible for problem solving skills, with the ability to identify key stakeholders to accomplish project goals.

CORE COMPETENCIES

Contract Negotiation Customer Service Strategic Planning Process Improvement Process Implementation Research and Analysis Problem Solving Cross-Functional Solutions Quality and Satisfaction PROFESSIONAL EXPERIENCE

PROJECT MANAGER 2003-2008

Express Scripts, Franklin Lakes, NJ

Role Defined:

● Required problem solving skills and the ability to identify key stakeholders to accomplish project goals.

● Proficient in utilizing GANTT Charts/Jira Software to accommodate project tracking and deliverables.

● Create solutions to mitigate gaps, confirm the value of potential solutions and project priority and visibility.

● Demonstrate leadership to initiate and oversee enhancements.

● Managed project plans within a team and independently.

● Adaptability to change/technology for the fast-paced and evolving environment.

● Accountability for development of client-specific strategicAnalytic plans, and ongoing monitoring of plan with adjustments made as necessary.

● Analytical skills with ability to navigate complex relationships and system interdependencies.

● Optimize and grow Drug Conversion programs to maximize opportunities for growth.

● Oversee technical requirements; development, prioritization, and execution in order to create a seamless user experience.

● Develop processes to manage requests from new and existing clients.

● Growing relationships to ensure client retention. ACCOUNT MANAGER 1996-2002

Express Scripts, Franklin Lakes, NJ

Role Defined:

● Implemented highly specialized plan designs and technical requirements, which included custom Formulary Content.

● Managed the implementation of new customers. Work independently, with guidance in only the most complex situations.

● Establish and lead internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards.

● Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product up-sells, new groups, termination and escalated issues. ACCOUNT COORDINATOR 1992-1995

Express Scripts, Franklin Lakes, NJ

Role Defined:

● Escalated issues to the appropriate channels as necessary.

● Asked open-ended questions to discover the customer’s needs and requirements.

● Prepared and gave presentations to clients and other project stakeholders.

● Managed project deadlines and monitored milestones through the completion stage.

● Coordinated art graphics for effective merchandising. EDUCATION, CERTIFICATIONS AND AFFILIATIONS

William Paterson, University

Bachelor of the Arts in Finance

Participating in TVHS Fundraisers

TVHS Lacrosse Banquet Manager

Girls on The Run, North Carolina

Alpha Sigma Alpha: Treasurer

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