United States A Team

Andrew T Moll

* ********* **

Fairview Heights, Illinois 62208 United States

Mobile: 618-***-****

Email: *********@*****.***

Availability:

Job Type: Permanent, Term, Detail

Work Schedule: Full-time

Work Experience:

Expert Archives Technician

National Archives and Records Administration (Federal Position) 1 Archives Drive, St. Louis, MO

04/2014 - Present Hours per week: 40

Series: 1421 Archives Technician Pay Plan: GS Grade: 8-5 Duties, Accomplishments, and Related Skills over the past 5 years: Primary Duties:

Lead a team of 17 Customer Emergency Response Technicians to deliver timely and accurate reference services for military records requests from veterans, federal offices, and state and local agencies.

Oversee the processing of high-priority correspondence for urgent situations such as burials, medical emergencies, and requests from national media outlets. Provide expert-level guidance and training to technicians on military records, forms, and document research methodologies across all service branches. Manage and prioritize multiple time-sensitive assignments while contributing to the development of improved procedures and analysis of inquiry trends to support operational efficiency. Achievements:

FY 2024: Earned Excellence in Government Award (St. Louis), Individual Archivist Achievement Award, Spot Award for assisting with complex emergency cases, and Go-To Expert Archives Technician Award.

FY 2023: Served as Supervisory Archives Technician (detail), led a training team, organized team meetings, and earned a Spot Award for stakeholder engagement. FY 2022: Received Spot Award for outstanding performance and dedication on the CERT team for helping stand up a new team.

FY 2021: Trained over 30 new technicians, started a new POD Program to assist with telework staffing, implemented new procedures to reduce backlog, nominated for two Archivist Achievement Awards.

FY 2020: Promoted during COVID-19, trained staff digitally, and led efforts that processed over 52,100 requests despite staffing constraints.

Technical Skills: Google Workspace, Microsoft Office Suite, Salesforce, CMRS, SAFE, Kiteworks, JEFS, Box, ARCIS, AAD, DPRIS, Army Medals Website, Ancestry Institution, Fold3, Historical Research, Microfiche handling.

Prior Supervisors:

Supervisor: Jack Digar 314-***-****) Contact me first Supervisor: Karen Britzwestbrook 618-***-****) Contact me first Education:

Southwestern Illinois College, Belleville, IL

Associate's Degree

References:

Kevin Forshee National Archives and Records Administration Deputy Branch Chief, Records Retrieval Branch 618-***-**** *****.*******@****.*** Karen Britzwestbrook National Archives and Records Administration Supervisory Archives Technician 618-***-**** *****.*****-********@****.*** Lisa James National Archives and Records Administration Customer Emergency Response Technician 360-***-**** ****.*****@****.*** Justin Kavorik Department of Veterans Affairs Legal Administrative Specialist 618-***-****

*********@*****.*** Indicates professional reference

Additional Information:

Awards:

Excellence in Government Award (06/2024)

Go-To ET Award (06/2024)

Individual Archivist Achievement Award (05/2024)

Archivist Achievement Awards (05/2018, 05/2019, 05/2022) Spot Awards (08/2016, 05/2018, 07/2019, 08/2019, 08/2021, 01/2022, 06/2023, 06/2024) Outstanding Performance Ratings from FY 2016 to present Personal:

In addition to my federal service, I maintain responsibilities as a property manager for multiple rental units, consistently ensuring compliance with applicable local and state housing regulations. My organizational skills support timely maintenance, lease documentation, and positive tenant relations. I also dedicate personal time to civic engagement through coordination and participation in charitable fundraising events benefiting St. Jude Children's Research Hospital. Since 2021, I have contributed to efforts that raise awareness and funding for pediatric healthcare and medical research initiatives.