Data Entry Customer Service
Resume:
Accomplishments
Skills
Work History
Tony Parham II
Mesa, United States 85209
************@*****.***
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Diligent transaction processor with solid background in data entry and administrative support. Successfully managed data integrity and accuracy in various projects, ensuring smooth workflow and timely completion. Demonstrated proficiency in database management and data verification, consistently maintaining high standards of data quality and efficiency. Achieved 99% accuracy through effectively helping with the quality assurance of transactions.
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• Financial Services
• Processor
• Customer Service
• Data analysis
• Transaction Processing
• Data processing
2024-01 - Current Data Entry Specialist - Contractor ATR International Staffing, Tempe, AZ
Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
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• Process financial transactions accurately within assigned authority limits.
• Completed data entry tasks with 99% accuracy and efficiency.
• Completed data entry tasks with accuracy and efficiency. Review, research, and interpret account records, reports, and policy provisions to determine appropriate action
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Education
Languages
2022-01 - 2024-01 Data Capture Specialist - Contractor Randstad Staffing, Tempe, AZ
Respond to internal and external inquiries via phone and written communication.
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Maintain up-to-date knowledge of company products, contract provisions, and applicable regulations.
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Collaborated with team members on data validation, derived key insights, coordinated, and prioritized tasks and communicated updates about fixes.
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Utilized proprietary tools to engage with clients, track communications, and deliver results.
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2021-01 - 2022-01 Customer Client Care Specialist - Remote AIG Retirement Services, Houston, TX
Interacted with team members across departments to research and resolve customer issues.
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Responded to all client inquiries and asked appropriate questions to facilitate resolution.
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Provided excellent customer service by following up with clients, mailing out applications and responding up to 50 incoming calls.
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Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
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Identify and escalate situations requiring advanced technical knowledge or exception handling.
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2019-09 - 2021-01 Customer Support Specialist
National General Insurance, Mesa, AZ
Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
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Managed a high volume of inbound calls (35-50), while maintaining excellent call quality standards and adhering to established procedures.
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Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
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Developed strong relationships with clients, resulting in repeat business and positive feedback.
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Bachelor of Arts
University of Detroit Mercy - Detroit, MI
English
Native or Bilingual
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