Customer Service, Phone Sales, Teaching, Insurance, Legal Support

Priscilla N. Wood

Direct Contact: 918-***-**** **********@*****.***

EDUCATION

Rose State College

Paralegal Studies Program for Associate of Applied Science (GPA: 12.0 [4.0])

Midwest City, OK

Aug. 2024-Present

University of Central Oklahoma

Master of Education (GPA: 4.0)

Edmond, OK

Dec. 2012

Wheaton College

Bachelor of Arts: Interdisciplinary Studies (GPA: 3.16)

Wheaton, IL

Dec. 2003

WORK EXPERIENCE

ARNOLD & SMITH, PLLC

Processed mailed credit card statements, analyzing them to categorize them according to if they belong to clients’ programs with a particular product line

OKLAHOMA CITY, OK

Mar. 2025-Present

CONNER & WINTERS, LLP

Greeted clients, vendors, and other visitors

Answered the phone, route calls to intended attorney and legal staff

Opened the office; Closed the office as needed

Synthesized, edited, and created new content for reception desk manual

Submitted online building work order requests

Scheduled meetings, placed food orders for meetings, reserved parking for guests

Typed firm checks for attorney signature

OKLAHOMA CITY, OK

Jun. 2023-Mar. 2025

Deer Creek Public Schools, Mustang Public Schools, Yukon Public Schools

Substitute Teacher/Paraprofessional

Provided substitute teaching and paraprofessional services for permanent staff

Oklahoma City, Deer Creek, Mustang, Yukon, OK

Mar. 2023-May. 2023

TVC (Truckers’ voice in court) Pro-driver LLC

Attorney Relations Customer Service Representative I

Cultivated working relationships with network provider attorneys

Expanded provider attorney network by recruiting new attorneys

Assigned and referred legal cases to network provider attorneys

Oklahoma City, OK

Jan. 2023-Sep. 2022

Klepper Law Firm/Interstate Trucker

Legal Assistant-Intake Department (English/Spanish Bilingual)

Provided legal intake case entries for traffic defense cases via phone calls

Chosen by my supervisor to review gratis cases for accuracy and error correction

Oklahoma City, OK

Sep. 2019-Oct. 2021

Oklahoma House of Representatives (Temporary Position)

Session-Only Receptionist/Operator

Greeted guests and implemented call routing and forwarding to Oklahoma State Representatives and staff

Created and maintained spreadsheet for high school House pages

Oklahoma City, OK

Feb. 2019-May 2019

IELTS at ELS Oklahoma City

IELTS Invigilator (Test Proctor)

Collaborated with site testing for English language proficiency tests

Checked in personal belongings, reading testing instructions, comparing passports to individual data to ensure proper testing security

Oklahoma City, OK

Feb. 2018-Feb. 2020

TVC Insurance Agency (An OAA Member Agency) Personal Lines Client Service Agent

Sold and serviced personal lines insurance policies to CDL holders and families

Oklahoma City, OK

Feb. 2018-Sep. 2018

U.S. Grant High School (Oklahoma City Public Schools)

Secondary English Language Learner Teacher

Collaborated in departmental meetings for co-teaching and program development

Volunteer Key Club Co-Sp9onsor

Oklahoma City, OK

Jul. 2015-Mar. 2016

BETHANY PUBLIC SCHOOLS

English Language Learner Teacher/Coordinator of English Language Learner Testing

Developed written district wide ELL program and curriculum with lesson planning

Achieved flawless Home Language Survey Bilingual Count audits by the state

BETHANY, OK

Aug. 2013-Jul. 2015

MEMBERSHIPS

Central Oklahoma Association of Legal Assistants (“COALA”) Aug. 2024-Presernt

Student Membership

HONORS AND ACCOMPLISHMENTS (Klepper Law)

Selected by my supervisor, per the president’s request, for the most meticulous department member to review company gratis cases for accuracy and error correction

Highest revenue and number of cases entered per week: February 15-19, 2021

LICENSES AND CERTIFICATES

Oklahoma Department of Insurance Oklahoma City, OK

Resident Insurance Producer License Sep. 2005-Oct. 2025

Property & Casualty Insurance (2005)

Life Insurance (2011)

Oklahoma State Department of Education Oklahoma City, OK

Standard Teacher Certificate Jan. 2025-Jun. 2030

Grades 5-12: English, World History & Geography

Grades PK-12: English as a Second Language, Spanish

QUALIFICATIONS SUMMARY

Collaborating

Coordinating

Creating

Editing

Revising

Writing

Evaluating

Analyzing

Proofreading

Team Building

Customer Service

Drafting

Evaluating

Receptionist

Scheduling

Setting up for Meetings/Events

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