Customer Service Social Media

MICHELE KENNEDY

*************@*****.*** 509-***-****

LinkedIn IG: @missy3

PROFESSIONAL SUMMARY

Dynamic and results-driven professional with over 18 years of experience as a business owner and over a decade of administrative and executive support expertise. Known for exceptional organizational skills, a proactive mindset, and the ability to manage multifaceted operations. Strong background in HR, office management, marketing, and customer service. Seeking a role that leverages my diverse skills while providing new challenges and growth opportunities.

CORE SKILLS

• Business Operations & Administration

• Office & HR Management

• Executive Support & Event Planning

• Financial Management & Accounting

• Marketing & Social Media

• Customer Service Excellence

• Microsoft Office Suite & Tech-Savvy

• Reliable, Resourceful, Results-Oriented

PROFESSIONAL EXPERIENCE

Owner Squeaky’s Car Wash

2004–2021

Founded and managed multiple business ventures, overseeing all administrative functions and operations. Played key roles in office management, HR, marketing, finances, and customer service.

• Managed up to five businesses simultaneously with efficiency and attention to detail

• Handled all financials including payroll, invoicing, and budgeting

• Spearheaded marketing initiatives including social media and promotions

• Recruited, trained, and supervised staff while managing HR policies

• Delivered top-tier customer service and maintained community presence Executive Coordinator GeoMatrix Consultants

1991–2002

Held comprehensive administrative roles, culminating in executive coordination and office management.

• Provided executive assistance to senior leadership and project teams

• Coordinated staffing, event planning, and marketing campaigns

• Maintained and developed databases and internal systems

• Led QA/QC processes for government and agency-submitted reports

• Served as office HR contact, handling internal communications and recruitment EDUCATION

M.A. in Clinical Psychology

Pepperdine University 1996

Completed a three-year graduate program with practicum experience in junior high schools and private client work toward licensure.

B.A. in Psychology

California State University, Long Beach 1992

Completed undergraduate coursework while working full-time. VOLUNTEER LEADERSHIP

Board Member Highland Arts Guild and Gallery

2025–Present

• Serve as Gallery Treasurer, responsible for managing all financial operations

• Process monthly member payments for sold items

• Balance checkbook and oversee tax preparation

• Track sales and expenses using spreadsheets

• Ensure timely payment of gallery bills and monitor operational costs Board Member CASA Partners Board of Directors

2012–2018

• Led donation procurement and event planning for annual fundraisers

• Oversaw marketing, venue coordination, and event logistics

• Actively contributed to the working board's initiatives and strategy

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