Operations, Governance, Risk and Compliance Officer
Resume:
RUMBIDZAI FURLLEN MATIZA
CONTACT INFORMATION PERSONAL DETAILS
Phone
************@*****.***/*******@***.**.**
• Clean Driver’s License
• Nationality: Zimbabwean
• Languages: English and Shona
CERTIFICATIONS
1. Certificate in Compliance
Management
University of Cape Town
(UCT), South Africa
2. Executive Diploma in Risk
and Loss Management
National University of Science
& Technology (NUST),
Zimbabwe
3. Executive Certificate in Risk
Management
University of Zimbabwe (UZ),
Harare, Zimbabwe
4. Diploma in Security Risk
Management
Zimbabwe Institute of
Management, Harare,
Zimbabwe
5. Certificate in Banking
Institute of Bankers Zimbabwe
(IOBZ), Harare, Zimbabwe
ACADEMIC QUALIFICATIONS
Advanced Level Certificate
Zengeza High School
Ordinary Level Certificate
Monte Cassino Girls High
PROFESSIONAL SUMMARY
Highly skilled banking professional with over 18 years of experience at CBZ Bank, specializing in retail banking operations and institutional banking. Proven track record in managing client portfolios, managing branch operational risks, conducting thorough credit risk assessments, and enhancing income generation through strategic business development initiatives. Adept at ensuring compliance with Anti-Money Laundering (AML) and Combating the Financing of Terrorism (CFT) regulations, while maintaining operational efficiency and security. Possesses strong leadership abilities and effective communication skills, complemented by a solid background in risk management. Currently pursuing an MBA and an MSc in Governance and Leadership to further enhance strategic management capabilities.
EDUCATION & CERTIFICATES
1. Master of Business Administration (MBA) (In Progress, Level 2.2) University of Zimbabwe (UZ), Harare, Zimbabwe
2. Master of Science Degree in Governance and Leadership (In Progress, Level 2.2)
National University of Science and Technology (NUST), Bulawayo, Zimbabwe
3. M.Sc Degree in Strategic Management (2021)
Chinhoyi University of Technology, Zimbabwe
4. B. Com Honours Degree in Risk Management and Insurance
(2019)
National University of Science & Technology, Zimbabwe RELEVANT WORK EXPERIENCE
Relationship Manager
CBZ Bank -Corporate Banking Harare, Zimbabwe
February 2025 – Present
• Managing and developing relationships with clients within the Corporate Banking Department.
• Ensuring high-quality client service, maintaining compliance with all set rules and regulations.
• Supporting the overall strategic goals of the department.
• Responsible for Financial decision and Operational decision making within set limits
• Risk Management through identifying and mitigating potential risks associated with client portfolios
• Ensuring adherence to regulatory requirements and internal policies.
• activities.
• Contributing to the development of business plans and strategies Assistant Relationship Manager
CBZ Bank - Institutional Banking Harare, Zimbabwe January 2022 – February 2025
• Manage customer relationships for Tertiary and Financial Institutions within Institutional Banking
• Conduct thorough credit analysis on all applications prior to project funding support.
• Mobilize deposits and implement strategies to retain funds within the institution.
• Identify marketing opportunities, prepare credit proposals, and present them to relevant committees.
• Organize presentations and workshops to engage clients and promote the bank’s services.
• Conduct credit risk assessments for both new and existing clients.
• Confirm high-value payments (up to USD 10 million/ZWL equivalent) before forwarding for processing.
• Schedule regular meetings and visits with current and potential clients.
• Monitor income generation and manage financial reporting for the client portfolio.
Analyst
CBZ Bank - Institutional Banking Harare, Zimbabwe November 2021 - JANUARY 2022
• Supported the Senior Manager in servicing client relationships and enhancing income generation.
• Coordinated CRM visits and prepared briefing notes prior to client meetings.
• Assisted in maintaining and expanding a quality advances portfolio.
• Prepared detailed credit proposals and conducted credit risk analysis.
• Ensured the security and compliance of pre-lending conditions before the disbursement of facilities.
• Analyzed financial performance and prepared reports for existing client portfolios.
PROFESSIONAL
BODIES MEMBERSHIP
1. Institute of Risk Management
Zimbabwe IRM Zim
2. Institute of Directors of
Zimbabwe IoDZ
3. Institute of Corporate
Governance of Zimbabwe
ICGZ
SKILLS
• Credit Risk Analysis
• Customer Relationship
Management
• Financial Reporting
• Compliance and Regulatory
Knowledge
• KYC and AML Procedures
• Loan Origination and
Management
• Cash Flow Analysis
• Strategic Planning
• Market Analysis
• Risk Assessment and
Mitigation
SOFTWARE SKILLS
• Microsoft Office Suite (Excel,
Word, PowerPoint, Access)
• Flexcube
• Postilion
• MFS Portal System
• POS Management System
• OBDX
• Zeepay
Operations Officer
CBZ Bank - Selous Ave Branch Harare, Zimbabwe
June 2019 - November 2021
• Reconciled all suspense accounts and monitored branch cash holding limits.
• Oversaw the authentication and authorization of funds transfers to mitigate risks.
• Conducted regular testing of branch security systems and Business Continuity Plan (BCP).
• Evaluated branch activities, transactions, and operations for risk assessment.
• Managed branch POS applications and recovered commissions due to the branch.
• Ensured compliance with Anti-Money Laundering (AML) policies by monitoring accounts for suspicious activities.
Acting Operations Manager
CBZ Bank - Selous Ave Branch Harare, Zimbabwe
January 2019 - June 2019
• Ensured adherence to set policies and procedures to reduce branch operational risk.
• Conducted daily checks on branch reports, identifying and addressing any anomalies.
• Authorized work in banking systems including Flexcube, OBDX, Zeepay, MFS, Postillion, E-Procure, and POS Management.
• Monitored suspense and GL accounts, ensuring daily reconciliations were performed accurately.
• Conducted operational checks and controls to enforce compliance with operational policies and procedures.
• Managed regular testing of the Business Continuity Plan (BCP) to minimize operational risks.
• Monitored accounts for suspicious transactions in line with the Anti- Money Laundering (AML) policy.
• Assessed and addressed the condition of branch premises, including asset repairs and maintenance.
• Reviewed and authorized applications for new accounts, ensuring compliance with KYC requirements, FCB status, UBO, and AML Risk Rating.
• Authorized processing of outgoing telegraphic transfers, ensuring compliance with Exchange Control, AML, and sanctions regulations.
• Ensured acquittal of foreign payments by monitoring periodic reminders to clients.
• Prepared and submitted customer bids for the Reserve Bank of Zimbabwe (RBZ) auctions.
• Monitored and ensured recovery of commissions and prevention of income leakages through regular checks.
REFERENCES
Available upon Request
• Verified branch expenditure bills and accounts, effecting payments as necessary.
• Ensured the security of all branch assets through active monitoring of the assets register.
• Conducted risk assessments of branch activities, transactions, and operations.
• Tracked and monitored dormant accounts, ensuring compliance with bank policy.
• Captured and managed branch POS applications, facilitating smooth operations.
Customer Consultant/Credit Analyst
CBZ Bank - Chinhoyi & Selous Ave Branches Harare, Zimbabwe January 2011 - January 2019
• Screened prospective clients and recommended new applicants following KYC and AML procedures.
• Assisted clients with investment products and processed insurance claims.
• Assessed potential borrowers, processed and monitored credit /loan applications.
• Cross-sold various banking products and services to expand customer engagement.
• Supported electronic banking products, including CBZ Touch, Smartcash accounts, and internet banking.
• Conducted account monitoring and maintenance to ensure compliance and mitigate risk.
Cash and Information Officer / Cash Officer
CBZ Bank - Chinhoyi Branch Chinhoyi, Zimbabwe
August 2008 - January 2011
• Managed the cash department, ensuring all branch cash accounts, including ATMs, were balanced daily.
• Supervised and appraised cash department staff to maintain high standards of cash handling.
• Coordinated cash-in-transit (CIT) runs and maintained branch cash limits within set guidelines.
• Authorized transactions and ensured efficient handling of cash operations.
Bank Teller / Clerk
CBZ Bank - Highfield Branch Harare, Zimbabwe
August 2006 - August 2008
• Processed deposits, withdrawals, and other financial transactions while maintaining accuracy and efficiency.
• Assisted clients with basic banking inquiries and provided high- quality customer service.
• Ensured compliance with cash handling procedures and bank policies.
Contact this candidate