Compliance Analyst Customer Service

MANSI MORONEY

281-***-**** *****.******@*****.***

**** ****** ****, **** *****, Virginia 23060

Objective

Small business owner,dedicated AML Compliance Analyst with over 3 years of experience in fraud investigation, risk assessment, and customer service. Specialized in OFAC, BSA, and SAR compliance. Experience inSQL.

PROFESSIONAL EXPERIENCE

Atlantic Union Bank, Richmond, VA, Deposit Fraud Investigations Analyst 2023 - Present

● Lead the analysis and investigation of suspicious activities related to mobile and ATM check deposits, wires, Zelle/BillPay and checks issued by bank customers, identifying and preventing fraudulent transactions.

● Utilize advanced fraud detection tools and technologies to monitor and assess deposit transactions for potential risks.

● Collaborate with cross-functional teams, including risk management, compliance, and technology, to implement preventive measures and enhance fraud detection capabilities.

● Conduct thorough investigations into chargeback fraud and check fraud cases, providing detailed reports and recommendations for action.

The Pixel Palette, Business Owner, 2019 - Present

● Founded and launched The Pixel Palette, an online digital print art business, in 2019.

● Successfully established an online presence and recently expanded to Etsy - ThePixelpaletteStore, effectively reaching a broadercustomer base.

● Collaborated with artists to curate and showcase a diverse portfolio of digital print art, enhancing product offerings and customer engagement.

● Demonstrated strong financial acumen by managingbudgeting,pricing strategies, and cost optimizationto ensure profitability.

● Spearheaded marketing efforts, including social media management and advertising campaigns, resulting in increased brand visibility and customer acquisition.

● Leveraged entrepreneurial skills to navigate challenges, adapt to market trends, and drive sustained growth in the competitive digital art market. Capital One, Richmond, VA, Wire Fraud Specialist

● Conducted fraud reviews on over1,500 wire requests, resulting in an8% reduction in fraud incidents.

● Research and analyze high risk transactions to identify possible cases of fraud.

● Conducted research using tools such as LexisNexis, search engines like Google and the bank's proprietary databases to mitigate risks ofaccount takeovers, scams, and frauds in over90% of reviewed accounts.

● Identified source of funds, reached out to customers and other related parties as per case requirements. Exp - reached out to real estate companies to verify wire was valid.

● Handled difficult conversations with clients who were victims of fraud and guided them with next steps and precautions to take going forward.

● Reviewed non-StraightThroughProcessingdomestic &international wires, ensuring compliance withOFAC regulations.

● Referred50+ suspicious activitiesto AML Compliance,aiding in broader risk assessments.

CITI BANK, Tampa, FL

AML Compliance Analyst

● Conducted detailed case reviews on accounts on70+transactional alerts per week, highest amongst peers.

● Part of a team which worked for the bank’s Banamex (Mexico) unit.

● Conducted detailed case reviews on retail as well as commercial accounts. Identified source of funds and legitimacy of documentation provided by customers.

● Reviewed multiple transaction types such as Wires, ACH, Check, Deposit and Card.

● Acted as a SME in credit card account reviews, contributing toa 15% increase in case resolutions.

● Conducted QA for KYC documentation for high-risk clients and Senior Public Officials, ensuring BSAcompliance.

● Led training sessions for20+ analysts, improvingefficiency & knowledge across the team.

JP Morgan Chase through KPMG, Pune, India

Fraud Investigation Analyst

● As a team of 10 we reviewed approximately17,000 loanfiles over 8 months identifying 233 potential fraudulent activities.

● Reviewed and investigated mortgage loan files using internal and external sources.

● Drafted & filedSuspicious Activity Reports (SARs),ensuring BSA compliance.

● Conducted Quality Control reviews for other team members, resulting in a96% accuracy ratefor triage decisions.

● Communicated with the client team to discuss and identify fraud patterns and trends. NetGlow Software, Pune, India

Analyst April 2007 – June 2007

● Created documentation for the numerous types of online attacks from hackers

● Document processes and system requirements to prevent or catch them PROFESSIONAL DEVELOPMENT AND VOLUNTEERING

Full-Time Parent and Caregiver 2017 – 2023

● Managed caregiving responsibilities for our son requiring additional attention,honing skills in time management, multitasking and emotional intelligence. Product Owner Training(Vivid Technologies) 2023

● CompletedAgiletraining to acquire skills inproductmanagement, design thinking and financial modeling.

Certified ScrumMaster (CSM), Scrum Alliance 2023

● Earned a ScrumMaster certification in agile project management methodologies. PTA Volunteer, Local School, 2017 – 2023

● Organized events & fundraising activities volunteering in School's Parent-Teacher Assoc. Freelance DIY Home Projects, 2017 – 2023

● Managed multiple DIY home improvement projects on a contractual basis, demonstrating creativity, project management, and client relationship skills. PROFESSIONAL EXPERIENCE TIMELINE

Professional Development and Volunteering 2018 - 2023 Capital One, Wire Fraud Specialist May 2017 – Dec 2017 CITI BANK, AML Compliance Analyst Sept 2013 – June 2014 KPMG, Analyst April 2011 – April 2012

NetGlow Software Jan 2007 – Jul 2007

EDUCATION

UNIVERSITY of PUNE, Pune, India

Masters in Computer Management 2007-2009

Bachelors in Computer Science 2004-2007

Skills

● Strong understanding of OFAC, BSA, and SAR requirements

● Extensive experience in fraud detection and risk assessment

● Advanced Google and Microsoft Office suite skills : Excel/Google Sheets, Powerpoint/Slides and Word/Docs

● Excellent verbal and written communication skills

● Exceptional time management and organizational skills

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