Customer Support Food Service

Mehiret Solomon

***********@*****.*** 773-***-**** Scottsdale, AZ

SUMMARY Customer-focused professional with over 10 years of experience in food service and remote customer support, including roles at Panera Bread, Bluelink, and Carvana. Skilled in team leadership, training, shift scheduling, and cash handling. Strong record of providing efficient, accurate service while supporting team communication and documenting updates. Known for working well under pressure, closing shifts independently, and delivering consistent, high-quality support in fast-paced environments. WORK EXPERIENCE Goodwill Industries Scottsdale, AZ Donation Attendant / Retail Associate Jul 2024 - Present

• Greet and assist customers and donors in a professional, friendly manner to ensure a positive experience.

• Receive, sort, and inspect donated goods for quality; organize items for processing and store readiness.

• Support customers on the retail floor by answering questions, locating items, and providing assistance as needed.

• Operate machinery such as the baler and tagging equipment safely and efficiently; fully trained and qualified.

• Maintain cleanliness and organization in both the donation area and sales floor to ensure a safe and welcoming environment.

• Price merchandise, stock shelves, and rotate inventory to keep displays fresh and appealing.

• Accurately operate the cash register and handle customer transactions, returns, and exchanges in line with store policies.

• Collaborate with team members to meet daily production and sales goals, contributing to Goodwill’s mission of community support and sustainability. Hyundai / Bluelink California

Bluelink Customer Agent- Remote Oct 2022 - Aug 2023

• Delivered professional customer support remotely, assisting Hyundai Bluelink users with account setup, troubleshooting, and connected services.

• Handled inbound calls and digital inquiries regarding remote start, lock/unlock, vehicle diagnostics, and subscription services.

• Guided customers through technical solutions and escalated issues when needed to ensure timely resolution.

• Documented all interactions using internal systems and maintained high accuracy and compliance with service protocols.

• Educated customers on service plan options and feature benefits to improve satisfaction and retention.

• Successfully operated in a remote environment, demonstrating strong time management, communication, and self-motivation.

Carvana LLC Phoenix, AZ

Customer Support Advocate - Remote Jul 2021 - Sep 2021

• Provided exceptional customer service in a fast-paced, fully remote environment for a leading online auto retailer.

• Assisted customers throughout the car-buying journey, including answering questions, explaining processes, and coordinating vehicle delivery or pickup.

• Acted as a trusted point of contact to resolve customer concerns related to financing, documentation, and account information.

• Used internal CRM tools to manage customer communication and ensure accurate, up-to-date information across departments.

• Collaborated with logistics, inspection, and support teams to ensure a smooth and timely experience for each customer.

• Maintained a positive, solutions-focused attitude while navigating high-volume inbound call and chat queues.

Panera Bread Scottsdale, AZ

Team Manager May 2018 - May 2021

• Supervised front-line associates and shift leads to ensure smooth daily operations, high-quality service, and team productivity.

• Managed scheduling, shift coverage, and delegated tasks to maintain efficiency across all dayparts.

• Created and maintained weekly team schedules, balancing business needs with team availability to ensure proper coverage.

• Counted and balanced daily cash drawers and store safe; ensured accuracy in transactions, deposits, and end-of-day reconciliation.

• Resolved customer concerns with professionalism, ensuring a positive guest experience and adherence to company service standards.

• Oversaw inventory control, placed orders, and minimized waste through accurate stock management.

• Assisted with after-midnight receiving and stocking operations, ensuring deliveries were properly received, stored, and organized.

• Trained and mentored new and existing team members on company policies, food safety, and operational standards.

• Closed shifts and secured store by following end-of-day procedures, ensuring cleanliness, task completion, and proper documentation.

• Maintained compliance with food handling, safety, and cleanliness procedures, ensuring a safe and productive work environment.

Associate Trainer Mar 2015 - Apr 2018

• Provided hands-on training to new hires, supporting onboarding and ensuring consistent service and operational standards.

• Assisted managers with team development, cross-training, and performance coaching.

• Contributed to shift operations by preparing food, serving guests, and maintaining a clean and efficient work environment.

• Participated in after-midnight inventory receiving and stocking; ensured food and supply items were stored and rotated properly.

• Reported inventory discrepancies and supported efforts to optimize back-of-house organization and flow.

• Updated training records and documented changes in company rules, procedures, and regulations to ensure compliance and consistency across the team.

• Assisted associates with cleaning duties to maintain hygiene and meet store cleanliness standards.

• Closed the store by following proper shutdown procedures, completing checklists, and preparing for the next business day.

Associate Dec 2014 - May 2015

• Delivered fast, friendly service to guests, operated the POS system, and ensured accuracy in order taking and transactions.

• Prepared and served food according to company recipes and safety standards.

• Maintained cleanliness of dining, prep, and service areas, including dishwashing and sanitation duties.

• Regularly supported after-midnight deliveries by unloading, organizing, and stocking items in coolers, freezers, and dry storage areas.

• Communicated low stock levels or delivery issues to shift leads or managers.

• Worked collaboratively with team members to maintain smooth store operations and support coworkers during busy shifts.

• Assisted customers efficiently while meeting company expectations for timely and accurate service.

SKILLS Microsoft Outlook • MS Word • MS Excel • PowerPoint • Data Management • Packaging

• Quality Control • Time Management • Organization Skills • Cash Handling • Food Preparation • Customer Service • Communication • Conflict Resolution • Multitasking • Problem Solving • POS system (Point of Sale)

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