Network Administrator Engineer
Resume:
Sterling
Birchwood
Richmond, VA 23224
*****************@*****.**
m
IT EXPERIENCE
Kalleo Technologies, Paducah, KY — Network Administrator III
SEPTEMBER 2023 - MAY 2024
●Maintaining and upgrading existing computer networks, including hardware like VPNs and routers as well as user workstations.
● Identifying. monitoring and solving any problems that arise with computer networks and systems for a large number of clients.
● Fully supporting, configuring, maintaining and upgrading corporate customer’s networks and servers including troubleshooting and resolving network issues, implementing security measures, and proactively optimizing network performance.
● Setting up user accounts, permissions and passwords, supporting and administering third-party applications.
● Coordination of bridge calls, notifying management, coordination with vendors, and coordination with customers, documentation of events and response, and participation in problem resolution. Intervision, Chesterfield, MO — Network Engineer Support II MARCH 2018 - AUGUST 2023
● Analyzed, implemented, maintained and supported clients' complex IT and network environments including IT equipment, servers, routers switches, wireless access ranging from small to enterprise organizations.
● Monitored, diagnosed, troubleshot and resolved clients' technical environments and end-user network support requests remotely in an apt manner using our ticketing systems plus other remote tools, and concluding the support request within an equitable amount of time while providing extraordinary service.
● Maintained hosted environments, ensuring that a network and its components were secure, maintaining system integrity, and optimizing performance.
● Monitored equipment, resolved issues, and performed upgrades. Continuously improved user networking experiences through proactive monitoring and optimizations, automation, and streamlined processes.
● Assisted with crisis response as directed by crisis management procedures including coordination of bridge calls, notifying management, coordination with vendors, and coordination with customers, documentation of events and response, and participation in problem resolution.
NETWORKING SKILLS
WAN
LAN
TCP/IP
MPLS
VLAN
VPN
WIRELESS
IP
ETHERNET
FRAME RELAY
VOIP
BGP
SIP
DMS and 5ESS SWITCHING
T1/T3/FIBER/POTS
TELEPHONY and DATA
NETWORKING PLATFORMS
Cisco
Juniper
Meraki
Palo Alto
Nortel
Avaya
Barracuda
Cradlepoint
Adtran
Fortinet
Bullseye Telecom, Southfield, MI — Advanced Network Resolution III
APRIL 2016 - FEBRUARY 2018
● Utilized the understanding and functionality of equipment setting specifications for telephony technology including POTS, all forms of broadband, modems/routers, PBX systems, Hosted/VoIP phones, firewall functionality from the responsibility of the customer to the network.
● Leveraged Solarwinds for real-time networking monitoring, responding accordingly to all data outages.
● Leveraged proactive monitoring to ensure the shortest mean time to repair.
Windstream, Richmond, VA — Enterprise Network Data Technician II
APRIL 2005 - APRIL 2016
● Troubleshooting and diagnostics on internal and customer-facing TCP/IP networks. Platforms including:
● VoIP services and hosted PBX platforms including Cisco, Avaya and Polycom, hosted and managed, IP PRI and SIP trunking
● Frame Relay networks
● Router and firewall appliances - customer facing and internal
● Carrier-grade routers and equipment and designed circuits and switches including Juniper, Cisco, Hatteras, Netvanta, Metaswitch, 5ESS and DMS, DACS, MUX
● Monitoring platforms including Solarwinds and Wavestar
● Utilized extensive knowledge of IP addresses and their delivery settings as well as OSI.
● Worked strict SLAs mandated by government regulations, ensuring proper functionality to the customer, quick resolution of issues, and excellent client experience.
● Provided internal and external clients with 24/7 support, answering technical questions by customers, account managers, data and equipment vendors, field technicians, managers and peers; escalation of urgent tickets, personalized attention to each customer and their trouble, de-escalation of sensitive ticket issues.
● Management of high profile external client accounts billing over
$100,000 monthly to ensure immediate acknowledgement, ticket creation and subsequent resolution of technical problems and service outages. Personal attention to a small number of customers ensured proactive monitoring, direct contact with vendors and the clients themselves, and additional care, time and information given to ensure the best service and Silver Peak
Symantec
Naemon
TICKETING/WIKI
Autotask
ServiceNow
ITGlue
OneNote
SecretServer
Confluence
Connectwise
CERTIFICATIONS
Network + (2010)
CCNA (2012)
prompt resolution.
Additional duties included:
● Assuming acting lead or Manager position as needed
● Team enablement
● Mentoring junior colleagues
● Team captain- an informal leadership role designed to help coach, advise, and act as a sounding board to assist in the resolution of interdepartmental issues.
Additional Skills and Experience:
I provided sole care for a disabled parent for 25 years following a traumatic brain injury in addition to working full-time. Duties included medical advocacy, coordination and scheduling of a heavy load of appointments, transportation to all appointments and personal needs, managing bills and finances, personal organization and assistance with daily tasks, ad hoc mentoring and guidance, re-teaching lost skills such as basic mathematics, reading, comprehension, logic and basic computer/technology use, medication management and medical education.
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