Customer Service General Manager

Hands-on, service-driven hospitality executive. A keen eye for details and focused execution. A leader with a mentorship style that focuses on team building. Exceptional customer service expertise with a strong aptitude for building customer loyalty. Highly skilled in marketing and sales to promote growth through simple and effective methods. Creative persona with expertise in food prep, planning and execution to excel profitability.

30 Yrs Experience in Hospitality, Operations and Service Management

Customer Service - P&L - Purchasing - Team Building - Marketing - Sales - Operations

Coastal Cafe - Owner / Operator (2023 - Present)

Master Grill Brazilian Steakhouse & Lounge - Consultant / GM (2022-2023)

Joseph’s Classic Italian Market - Consultant / GM

DeRomo’s Gourmet Market, Restaurant & Banquets - Dir. of Operations

Scotto Brothers / Fox Hollow / Chateau Briand- Dir. of Corporate Events

Woodlands at The Greens & Altessa Restaurant - General Manager

Jericho Terrace - Dir. of Operations, Banquet Manager, Maitre D’

Specialized Training & Education

●Fluent in English, Italian and Spanish

●Maitre D’ service professional

●Expertise in mozzarella making, butcher, cook and other unique food skills

●Certified Sales Professional thru Zig Ziglar Sales Training 1999

●Proficient in MS Office and Adobe software suites

●

General Manager, Consultant

Joseph’s Classic Italian Market Boca Raton, FL November 2021

Strategic oversight and leadership of Boca Raton location that includes specialty market, grab-and-go service and catering, 5 departmental directors and indirectly overseeing hiring and recruiting for all location staff.

·Available to fill in the operational gap created by GM departure and quickly worked to reset priorities, improve culture and solidify the store through new hires and promotions from within.

·Able to increase profit margins by more than 11% during assigned tenure at BR location.

·Quickly achieved lowest labor & food costs, while becoming the highest profitable location of 3.

Director of Operations / Consultant

DeRomo's Gourmet Market, Restaurants & Banquets Bonita Springs, FL April 2021

Strategic oversight and leadership of multiple service line properties that includes restaurant, market, catering, banquet, and bar/night club Managing 10 departmental directors and indirectly overseeing 180 employees.

·Worked quickly to reset functional priorities to align management team with the addition of Purchasing Manager, and new Chefs, while promoting two associates from within the organization

·Defined and streamlined SOP’s to set the foundation for operational goals to build future sales

·Effectively navigated covid environment while increasing profitability by 5-7%

Director of Corporate Events

Scotto Brothers / Fox Hollow Syosset, NY Aug 2012 - Sep 2020

·Achieved Annual Corporate sales goals of 6% during each year of employment

·Supervised 2 Event Managers, 1 Sales Manager, Front & back of house staff

·Approved scheduling, pricing, and Menus with GM & Executive Chef

·Administered weekly, monthly, and yearly projections, P&L reports, and payroll

·Held Booking rate of 45% (Raised closed net booking rate by 2% each year from 2013)

General Manager

Woodlands at The Greens & Altessa Restaurant Melville, NY June 2010 to Aug 2012

·Annual net sales of $3.8 (Banquets) & $1.5 million (Restaurant)

·Sales growth of 15% in first year with additional 20% in second year

·Accountable for all day-to-day operations of 125 seat Restaurant & 300 seat Catering facility

·Set pricing and approve all Restaurant & Catering sales

·Responsible to market Restaurant and Catering to 1200 residents and approved prospects

·Hired and trained management team. Approved staff employment for both sites

Director of Operations

Jericho Terrace Mineola, NY Aug 2005 to June 2010

·Annual net sales of $12 million - Manage over 85 employees

·Managed all day-to-day operations of a successful multiple-room banquet facility

·Ensured that product quality standards were met in all areas

·Covered shifts in all departments as scheduled by the General Manager

·Upheld closed net Wedding/Social sales rate of over 30%

Director of Operations

Scotto Brothers / Chateau Briand Carle Place, NY Sept 2003 to April 2005

·Annual sales $10 million - Manage over 70 employees

·Supervised all day-to-day operations, employees, maintenance, preparation, and execution

·Conducted weekly meetings with Chefs, Maître D’s, and Managers

·Provided facility tours and menu possibilities to prospective social and corporate clients

·Sustained net sales closing rate of above 30%

Maître D’ / Banquet Manager

Jericho Terrace Mineola, NY Feb 1995 to Sept 2003

·Hired as Maître D' and promoted to full-time Banquet Manager after 6 months

·Annual net sales $8 million - Managed over 70 employees

·Confirmed and coordinated menu/courses with Executive Chefs

·Supervised and coordinated entire room preparation, presentation, and execution

·Provide facility tours and menu possibilities to prospective social and corporate clients

·Maintained a net closing rate of 36% and at least $1.2 million in yearly net sales

EDUCATION

Associates Degree in Business Management, Kingsborough Community College, May 1993

PERSONAL INTERESTS

Baseball & Fishing

Coached / Managed Little League travel Baseball from 2010 to 2019

Philanthropic / Community activities

References available upon request.

Contact this candidate