Customer Service Assistant Manager

PERSONAL DETAILS

Name: Marwah

Surname: Feldman

Nationality: South African

Email: *************@*****.***

Cell No: 074-***-****

Linkedin Profile: https://www.linkedin.com/in/marwah-feldman-20458a240/ PROFESSIONAL SUMMARY

Detail-oriented Computer Science student with hands-on experience in operations management, business analysis, and administration. Strong problem-solving skills with proficiency in data analysis and multilingual communication (English, Afrikaans, Arabic, Portuguese). Seeking to leverage technical education and operational experience in a technology-driven environment. EDUCATION BACKGROUND

Institution: UNICAF University, Online

Qualification: Bachelor of Science (BSc) in Computer Science Graduation Year: Current

Certificate: Bachelors

Institution: Netcare, Online

Qualification: NQL Level 4

Graduation Year: 2021

Certificate: NQL Level 4

Institution: Al-Azhar Institute of Johannesburg

Qualification: Grade 12

Graduation Year: 2019

Certificate: Senior Certificate

PROFESSIONAL WORK EXPERIENCE

Name of company: Select A Wash and Fetch & Fix (2 in 1 Company) Period of employment: July 2023 – Present

Position held: Assistant Manager and Administrator

• Operations Management: oversee daily operations, inventory, and sales, consistently exceeding targets.

• Process Optimization: Implement efficient workflows to enhance service delivery.

• Administration: Manage communications and documentation for Fetch & Fix’s online operations.

• Leadership: Train and supervise staff, ensuring high performance standards.

Name of company: Papu Supermarket

Period of employment: March 2021- June 2023

Position held: Assistant Manager

• Inventory & Data Analysis: Monitored stock levels and analyzed sales trends to reduce waste.

• Customer Service: Resolve issues promptly, improving customer satisfaction.

• Problem-Solving: Addressed operational cha;;enges, ensuring smooth store functioning.

REFERENCE

To be made available upon request.

SKILLS

• Technical: Business Analysis, Data Ananlysis,Statistics.

• Soft Skills: Problem-Solving, Multilingual Communication.

• Tools: Proficient in administrative and operational software such as excel, MS Word

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