Security Analyst Access Control

Lakeisha Williams, CSM, CPO

Euless, TX ***** 817-***-**** *****************@*****.*** LinkedIn URL

IAM Security Analyst

Identity & Access Management Privileged Access Management Role-Based Access Control

Detail-oriented professional with proven track record in identity governance, access control, and authentication management across enterprise environments. Adept at securing user identities, enforcing access policies, and streamlining provisioning workflows to mitigate risks and enhance operational efficiency. Skilled in Privileged Access Management (PAM), Multi-Factor Authentication (MFA), and security compliance, ensuring adherence to industry standards and best practices. Experienced in automating IAM processes, troubleshooting access issues, and collaborating with cross-functional teams to optimize security frameworks. Strong capability in incident response, Role-Based Access Control (RBAC), and security audits, with commitment to protecting sensitive data and maintaining regulatory compliance.

Core Skills & Competencies

Multi-Factor Authentication

Security Incident Response

Threat Detection & Risk Mitigation

Automation & Workflow Optimization

Security Awareness & Training

Identity Governance & Administration

User Lifecycle Management

ServiceNow & IAM Ticketing Systems

Application & API Security

Data Protection & Encryption

Identity Federation & Single Sign-On

Cloud Security & Access Control

ITIL & Agile Methodologies

Audit & Compliance Reporting

Group Policy Management

Education & Certifications

Bachelor’s Degree in Business Administration University of Phoenix, Phoenix, AZ (Present - Expected Graduation 2026)

High School Diploma Polytechnic High School, Fort Worth, TX

Lean Six Sigma Black Belt Certified PMEC Certified Scrum Master (CSM) Certified Product Owner (CPO)

Professional Experience

CAPITAL ONE, PLANO, TX 2017 – 2025

IAM SECURITY ANALYST TRAINING SPECIALIST (2022-2025)

PRINCIPAL COORDINATIOR HELP DESK (2020-2022)

SENIOR COORDINATIOR HELP DESK (2017-2020)

Orchestrated enterprise-wide Identity and Access Management (IAM) operations, addressing over 350+ security tickets monthly through ServiceNow and PagerDuty. Partnered with IAM architects and application owners to troubleshoot access issues, streamline authentication protocols, and optimize application security frameworks. Spearheaded cross-functional initiatives to refine role-based access controls (RBAC) and strengthen compliance measures. Pioneered process automation strategies, enhancing service efficiency and generating $1M+ in cost savings by eliminating redundant hardware and software request procedures. Led UAT coordination for RBAC deployment, ensuring secure and seamless user access post-testing.

●Transformed mainframe infrastructure by executing new Multi-Factor Authentication, leading to improved service levels and compliance via ad-hoc training and live sessions for IT teams and managers, resulting in successful adoption by end users.

●Revamped the onboarding process by creating role-based access, resulting in 50% decrease in incorrect access requests and manual provisioning, improving efficiency and reducing delays for new hires.

●Create and maintain technical documentation and knowledge base articles.

HEWLETT-PACKARD, PLANO, TX 2012 – 2017

IT HELP DESK SUPPORT

Delivered comprehensive IT support for government clients, overseeing system access, security controls, and incident resolution. Managed high-volume service requests, executing password resets, account recoveries, software installations, and user profile configurations via Active Directory. Provided frontline technical troubleshooting, diagnosing network connectivity issues, system errors, and application failures to ensure seamless operations.

●Enhanced IT service desk efficiency by establishing a centralized knowledge base and expediting issue resolution.

●Facilitated enterprise-wide software rollouts, ensuring timely updates and compliance with security mandates.

●Delivered cybersecurity best practices training, strengthening user awareness and decreasing recurring support requests.

●Led remote diagnostics and troubleshooting, enabling seamless technical support for users across multiple locations.

Technical Skills

SailPoint Microsoft Office Suite CyberArk Microsoft Windows Operating System Mac Operating System ServiceNow

Change Gear LDAP RBAC Active Directory Jira Azure AD PowerShell Mainframe PagerDuty

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