Loan Processor Customer Service
Resume:
CAROL BRASHEAR
clbrashear**Agmai*.com I 602-***-**** I Phoenix, AZ 85023
Professional Summary
Results-driven loan processing professional with extensive experience at Inspire Home Loans. Expert in Encompass system and credit analysis, achieving high documentation accuracy and enhancing validation processes. Recognized for exceptional customer service and proactive issue resolution, consistently managing high-volume pipelines while minimizing default risks.
Skills
• Encompass system
• Loan processing
• Credit analysis
Work History
INSPIRE HOME LOANS
LOAN VALIDATOR/SR PROCESSOR
09/2020 - 04/2025
• Encompass System
• Conventional conforming/non conforming, FHA/VA
• Improved validation accuracy by diligently reviewing and analyzing data for completeness and correctness.
• Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
• Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Conducted thorough borrower credit analysis to accurately assess financial stability and minimize default risks.
• Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
• Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
• Reviewed/approve appraisals for accuracy
• Rendered credit decision for Conventional loans
Taylor Morrison Home Funding SR LOAN PROCESSOR 09/2019 - 09/2020
• Documentation accuracy
• Data validation
• Customer service
• Encompass System
• Conventional conforming/non conforming, FHA/VA
• Improved validation accuracy by diligently reviewing and analyzing data for completeness and correctness.
• Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
• Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Conducted thorough borrower credit analysis to accurately assess financial stability and minimize default risks.
• Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
• Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
• Reviewed/approve appraisals for accuracy
• Rendered credit decision for Conventional loans
Conventional conforming/non-conforming, FHA/VA and DPA loans for builder. Encompass System.
• Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Handled any conditions sent from underwriting departments.
• Prepared documents for underwriting by verifying client income, credit reports, and other information.
LENNAR HOMES
SR LOAN PROCESSOR
0412015 - 0912019
Skills
• Accuracy and precision
Conventional conforming/non conforming, FHA, VA Encompass System
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
• Prepared documents for underwriting by verifying client income, credit reports, and other information.
• Handled any conditions sent from underwriting departments.
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