Customer Service Experience

Gabriela Bourke-Cabezas

386-***-**** — **** Valencia Isle Dr - 32825 — **************@******.***

SUMMARY

Competent, compassionate, and empathetic Receptionist Manager with 2 years of experience in the salon industry. Works well under pressure with a persistent, determined, and goal-oriented outlook. Focused on embracing new career opportunities whereby my background and education are conducive to achieving goals and excelling with respect to the customer experience. PROFESSIONAL SKILLS

WORK EXPERIENCE

Receptionist Manager Jan

2023 – Present

Kims Nails and Spa

Flagler Beach, FL

• Established and maintained reception desk standards.

• Developed and enforced customer service policies and procedures.

• Ensured the smooth flow of customer service and front desk operations.

• Handled customer inquiries and complaints in a professional and timely manner.

• Monitored and responded to customer feedback.

• Implemented processes to ensure accuracy and efficiency.

• Monitored and maintained reception desk supplies.

• Created and maintained records of customer interactions and transactions.

• Developed and implemented efficient reception desk procedures and operations.

• Utilized customer feedback to improve customer service.

• Maintained a clean and welcoming reception area. Hostess Oct

2022 – Feb 2023

Golden Lion Cafe

Flagler Beach, FL

• Seated guests in a timely and efficient manner.

• Provided prompt and courteous service to customers.

• Cross-trained in other areas of restaurant operations.

• Phone Etiquette

• Customer Service

• Conflict Resolution

• Reception Management

• Client Relations

• Appointment Scheduling

• Team Leadership

• Communication Skills

• Assisted with special events and promotions.

• Maintained a professional and friendly demeanor at all times.

• Scheduled reservations and seating arrangements.

• Welcomed guests in a friendly and professional manner.

• Performed opening and closing duties.

• Monitored dining room for cleanliness and customer satisfaction.

• Maintained knowledge of restaurant menu items and specials.

• Monitored customer satisfaction and addressed concerns.

• Developed and maintained positive working relationships with other staff members.

• Resolved customer issues in a timely and satisfactory manner.

• Answered customer questions and addressed complaints in a friendly manner. Barista Feb

2022 – Oct 2022

SwillerBees Cafe Palm

Coast, FL

• Cross-trained in other areas as needed.

• Followed company standards and maintained work area and equipment in accordance with Health Department standards.

• Provided excellent customer service anticipating guests needs.

• Worked as a team to ensure store success, as measured by both sales goals and customer satisfaction.

• Followed operational policies and procedures, including those related to cash handling and security, to ensure employee safety during each shift.

• Opened and/or closed area following appropriate checklist, verified completion with manager on duty prior to clocking out.

• Maintained high customer service standards during high-volume, fast-paced operations.

• Increased sales by fostering outstanding customer relations and accurately processing payments. EDUCATION

Associate of Arts: Psychology

Daytona State College

Daytona Beach, FL

LANGUAGES

• Spanish: Intermediate

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