Operations Manager Quality Control
Resume:
Daphne Benton
Decatur, GA *****
**************@*****.***
High-achieving professional with 10+years of experience in hospitality/Retail supervision, team building and conflict resolution. Looking for a role in hospitality/ Retail management. Skilled manager with proven success of propelling operation from underperforming to exceeding expectations. Highly organized, experienced with creating more efficient workflow, delegating tasks through cross-training initiatives and monitoring performance to achieve goals.
Authorized to work in the US for any employer
Work Experience
Aircraft Detailing Supervisor - Atlanta, GA
Immaculate Flight-Atlanta, GA
September 2024 to Present
• Perform cleaning tasks on/in/around corporate and / or commercial aircraft.
• Executed labor includes polishing of brightwork, paint polishes, and sealants, as well as face to face interaction with immaculate flight’s various clients.
• Be comfortable and physically able to work in a various climates, weather conditions, on ladders, and work stands at various heights.
• Assist with the overall day -to-day operations in your location, ensuring safety compliance, quality control, execution of standard operating procedures and implementation of the organization’s mission and talent strategy for your location.
• Detail interior and exterior of aircraft .
• Train and coach teammates based on company SOP’s.
• Assist Operations Manager with administrative duties and tasks. Cargo Warehouse Supervisor
Swissport International Ltd.-Cargo NSW
September 2021 to June 2024
• Managed the effective leadership of 25+warehouse agents to achieve delivery targets.
• Carried out diligent workload planning and volume forecasting in line with company specifications.
• Monitored warehouse Assistant’s progress in line with KPIs, implementing further training where necessary.
• Leading by example with a positive, dedicated work ethic. Put plans in motion to improve the quality of achieving goals for getting freight out before scheduled times to ensure Production goals effectively. Amazon Fulfillment Associate
Amazon-Atlanta, GA
April 2020 to August 2021
• Labeled cartons correctly prior to shipping outbound packages.
• Collaborated with team members to ensure efficient workflow throughout the shift.
• Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
• Loaded items onto pallets or into containers for shipment.
• Coordinate with other associates on day to day work activities to drive productivity and achieve operational objectives.
• Operate handheld scanners to track merchandise throughout fulfillment process. Room Attendant/Housekeeping Supervisor
W Atlanta Midtown Hotel-Atlanta, GA
October 2008 to February 2020
• Cleaning of guest rooms, Stocking amenities, and Replenishing of guest rooms, After 1 year of housekeeping was promoted to a Lead in food and beverage management a position that was created within the company to lead a team of 5 employees. This position requirements consist of, Training,
• Scheduling, Inventory, and Billing .
• Commended 3x by manager for warm, positive attitude.
• Awarded Talent of the Month for 2 months consecutive June2014/July2024 .
• Demonstrated excellent problem -solving skills in order to quickly respond to customer inquiries and complaints.
Greeter/Server
Red Lobster-Atlanta, GA
January 2001 to August 2008
• Recorded food and drink orders and served customer requests the highest standards.
• Maintained full product knowledge of menu and specials.
• Made suggestions to customers based on preferences.
• Always mindful of sanitation and safety considerations when handling food.
• Provided excellent customer service.
• Responsible for ensuring food is prepped areas are clean and well -stocked before each shift. Education
High school or equivalent High school Diploma
C.L. Harper high - Atlanta, GA
June 1990 to June 1993
Skills
• Retail management
• Time Management
• Hospitality
• Customer Service
• Excellent communication skills( written and oral), people skills (able to motivate, coach and develop people)
• Safety and Compliance standards
• Warehouse Supervisor Experience
• Problem solving
• Shift management
• Basic Computer Skills
Contact this candidate