General Manager Hospitality Management

General Manager

Dynamic and results-driven General Manager with over 18 years of

comprehensive experience leading multinational operations, driving strategic growth and optimizing profitability in highly competitive markets. Adept at fostering strong leadership teams, implementing innovative business strategies, and managing large-scale projects to achieve organizational objectives. Known for exceptional analytical skills, strong financial acumen and the ability to cultivate and maintain strong client relationships.

Date of Birth 6th December 1984

Martial Status Single

Gender Male

Nationality Indian

Permanent Address

ARINDAMCHOUDHURY

Passport No Z3732712.

Kolkata, West Bengal, India.

Assisting the General Manager : - Working closely with the General Manager, providing support in various areas like operational planning, staff management, and problem-solving.

Guest Relations and Satisfaction : - Being the main point of contact for guests, I am involved in addressing their inquiries, resolving complaints, and ensuring a positive overall guest experience.

Staff Management : -Overseeing team, including housekeeping, maintenance, and administrative personnel; thus, ensuring they meet service standards and adhere to company policies.

Maintenance and Operations : - Supervising all maintenance and repair work, ensuring that they are completed on time and to a high standard, and addressing any issues related to the hotel's facilities.

Financial Oversight : - Involvement in financial matters, including budget forecasting, cost control, and training staff to handle financial aspects of customer service.

Marketing and Sales : - Active relevant inputs in developing and implementing marketing and sales plans to attract guests and increase revenue. Security and Safety : - Ensuring that the hotel maintains a secure environment by addressing potential safety hazards and implementing security protocols. Training and Development : - Initiative in scheduling staff trainings on various aspects in order to exceed service standards on one hand and maintain a high level of professionalism on the other.

Administrative Tasks : - Effectively handling various administrative tasks, including paperwork management, preparing reports and communicating with other departments.

On-Site Issue Resolution : - Responsible for resolving on-site issues, whether they are related to guests, employees, or the property itself. EXPERIENCE

Resident Manager Jan 2025 - Present

Meilin International Hotel - Kampala, Uganda, East Africa **********@*****.***

Uganda +256-*********

KAMPALA, UGANDA

CONTACT

EDUCATION

LANGUAGE

BBA in Hospitality Management &

Catering Technology, Applied Nutrition &

Tourism

NIMAS institute of Management (AICTE

approved) under AAI-DU from Kolkata

India 2006

ENGLISH

SPANISH

HINDI

Higher Secondary W.B.C.H.S.E.

2001

PERSONAL DETAILS

India +91-907**-*****

www.linkedin.com/in/arindam-

choudhury

Certificate Course in Information

Technology (e-DAST)from CMC.

2002

CAREER OBJECTIVE

Group General Manager March 2023 - Dec 2024

SCI UGANDA - Kampala, Uganda, East Africa

BUSINESS VENTURES INCLUDE :-

EXPLORERS HUB : A business hotel in Kololo designed to provide comfortable and cost-effective alternative to traditional hotels along with conference facilities. TAMARAI : A Pan-Asian restaurant in Kampala specializing in Thai, Vietnamese and Asian fusion cuisine.

REVIVÉ BY ARK ORGANICS : Farm to table restaurant focusing mainly on International, Middle Eastern and Healthy delicacies. ARK ORGANICS : A specialty grocery store that focuses on locally made and fresh organic products along with plenty of vegan options as well. Operations Manager Oct 2020- March 2023

Kati Kati (Africa) Ltd. – Kampala, Uganda, East Africa KEY SKILLS

Co-operation and team working skills.

Ability to lead and motivate a team

under any circumstances.

Strong Written and Oral communication

skills for managing business

administration and personnel matters.

Excellent interpersonal skills for

diplomatically handling staffs and

customers.

Capability to cope under pressure in a

fast-paced environment.

Excellent business awareness for

achieving a constant successful

performance.

Strong planning and organizational skills

to run a streamlined operation.

Potentiality to work independently and

make fruitful decisions confidently.

A flexible and hands-on approach to

work.

Effective Problem-solving ability to

resolve issues as they arise.

A complete awareness of hygiene

,health and safety regulations.

Maintaining inventory.

Customer relationship management

skill.

Managing Food and beverage section.

Expert in hotel management, catering

technology and Banquet management.

Familiar with SMART HMS and MICROS

software in F & B Service Operations.

Aware about the Operational tasks of

FIDELIO regarding Front Office & Food

and Beverage Service.

Expert in VPOS (SHAWMAN POINT of

SALE)-latest version in Food and

beverage.

PRIME RESPONSIBILITIES INCLUDE :-

Lead a portfolio of upscale hotels, restaurants and supermarkets across multiple locations, overseeing all aspects of operations, including finance, sales, marketing, human resources, and guest services.

Develop and implement strategic plans to drive revenue growth, increase profitability, and enhance brand reputation.

Recruit, train, and mentor high-performing management teams to ensure consistent delivery of exceptional guest experiences and adherence to brand standards.

Collaborate with corporate stakeholders to develop and execute marketing and promotional campaigns to attract new customers and retain existing ones. Implement cost-control measures and operational efficiencies to optimize financial performance and maximize profitability.

Oversee capital improvement projects, renovations, and new openings to ensure timely completion and successful launch.

Foster strong relationships with key stakeholders, including owners, investors, vendors, and local community leaders, to drive business objectives and foster a positive brand image.

Analyze market trends, competitive landscape, and guest feedback to identify opportunities for growth and improvement.

Managing operations of the Restaurant with a focus on customer service and operational efficiency.

Supervised a team of 42 employees, providing training and support to enhance performance and customer service.

Monitored inventory levels, placing orders and managing supplier relationships to ensure timely deliveries.

Handled customer complaints and resolved conflicts, maintaining a high level of customer satisfaction.

Analyzed sales data and performance metrics, identifying areas for improvement and implementing effective solutions.

Drive revenue growth by implementing effective sales strategies and promotional activities.

Oversee recruitment, training, and development of restaurant managers and staff.

Conduct regular performance evaluations and provide coaching to improve staff efficiency and customer service.

Ensure compliance with health and safety regulations, company policies, and industry standards.

Analyze financial reports to monitor performance, control costs, and identify opportunities for improvement.

Restaurant Manager July 2019 - Aug 2020

Seazen Hospitality & Catering Co. (Melenzane Restaurant) - Kuwait City Oversee daily operations of the restaurant, ensuring a seamless dining experience for all guests.

Implement effective cost control measures, reducing waste and optimizing resources to increase profitability.

Monitor customer feedback and address complaints promptly, maintaining a high standard of customer service.

Ensure compliance with all health and safety regulations, including food safety and sanitation standards.

Coordinate with suppliers and vendors to ensure timely delivery of high-quality ingredients and supplies.

Prepare and manage budgets, financial reports, and inventory control systems. PERSONAL ATTRIBUTES

Adaptability

Team Oriented

Entrepreneurial

Passionate

Excellent Leadership quality

Analytical Skills

Excellent Interpersonal Skill

Quick Learner

Effective Communicator

Result oriented

Problem SolvingSkill

Positive Attitude

HOBBIES

Watching Movies

Reading Books

Traveling

Exploring New Culture

Assistant Restaurant Manager Aug 2016 - April 2019 Mandela Group of Companies (Café Javas Restaurant ) - Kampala, Uganda Assistant Restaurant Manager Aug 2015 - May 2016

Impresario Entertainment & Hospitality Pvt. Ltd. – Mumbai, India Food & Beverage Executive Oct 2013 - Aug 2015

Degustibus Hospitality Pvt. Ltd. - Mumbai,India

Guest Service Associates Oct 2011 - July 2013

Cruise Ships Catering & Services International N.V. – Europe Executive Butler (Team Leader) Nov 2007 - Oct 2011 ITC Hotel - The Maratha Mumbai, THE LUXURY COLLECTION – Mumbai, INDIA Hotel Operational Trainee (H.O.T) Oct 2006 - Oct 2007 Taj Group Of Hotels – Vadodara, Gujarat, India

TRAINING AND EXTRA CURRICULUM ACTIVITIES

Six months industrial training from TAJ RESIDENCY, Vadodara. 4 &1/2 months certificate training at QUALITY INNThe Golden Park In Kolkata.

Taken active part in various FOOD & BEVERAGE FESTIVALS. AWARDS AND RECOGNITION

Hygienic, self-checking HACCP Training Course Certificate for on-board food operators dedicated to production, handling and food service from RINA Training Academy in June 2011.

Became 1st. Runner-up in welcome achievers 2009 for providing anticipatory services to the guests and getting positive feedback in every aspect.

Awarded with Certificates of Appreciation for exhibiting excellent services to guests in the months of May, April 2010,October, September, August, June, May, April, March, February, January 2009 and October, August, July 2008.

Achieved a Gold Certificate of honor as the best employee of ITC-Maratha in recognition of my commitment, dedication and outstanding performance for the year 2008.

Certificate Course in Information Technology (e-DAST) from CMC Computer Academy.

Cost Reduction and Profit Maximization

Development of Emotional Intelligence

Lean Six Sigma: Define & Measure Tools

Lean Six Sigma Foundations

Microsoft Office Essential Operations

Transitioning from Manager to a Leader

ARINDAMCHOUDHURY

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