Protection Specialist Customer Service

STEVEN A. BROOKS JR.

Washington, D.C. 202-***-****

*******@*****.*** https://www.linkedin.com/in/stevenabrooks1/

PERSONAL PROTECTION SPECIALIST

Highly competent certified Personal Protection Specialist with over 21 years of hands-on experience ensuring the safety and welfare of entertainment, media, and private clientele. Extremely detail-oriented, vigilant, and astute problem solver recognized for my ability in conflict resolution. Valued in my ability to make quick decisions in emergencies. I have a proven record of generating and building relationships, managing projects from concept to completion, designing strategies, and coaching individuals to success. I utilize my communication and relationship-building experience to uphold the company's established integrity and core values.

Communication

Collaboration

Confidentiality

Leadership

Organization

Risk Assessment

Decision Making

Problem Solving

Policy Enforcement

Security Management

Protection Strategies

Regulatory Compliance

Conflict Resolution

De-escalation Techniques

CPR/First Aid Certified

WORK HISTORY

Leftwich Global Protective Service - Executive Protection Specialist 2022 - Present

Assess risks, vulnerabilities, and threats.

Deescalate tense situations or individuals that arise at the client's residence and events.

Promptly identify and escalate deficiencies/failures.

Proven ability to apply sound judgment and use discretion when dealing with sensitive information.

Respond to, assess, and take appropriate actions during emergencies.

Washington Metropolitan Area Transit Authority - Bus Operator 1999 - 2021

Provided exceptional customer service.

Effectively engaged patrons to diffuse confrontations before they escalated.

Maintained environmental control of vehicles to ensure a safe and enjoyable ride.

Secured the company’s property from theft and vandalism.

DC Central Detention Facility - Corrections Officer 1997 - 1999

Supervised inmates and inmate activity in the detention facilities.

Managed inmate holding areas.

Enforced rules and regulations governing facility security, inmate conduct, and inmate accountability.

Identified safety threats and enacted a viable plan of action.

Delivered solutions to unusual circumstances.

Ensured the safety of inmates and fellow officers.

EDUCATION

Elite IPA 2022

Executive Security International 2022

ICON Global 2022

COVID Compliance Officer Certification 2022

Executive Protection Institute 2018

TRAINING

Icon Advance Celebrity and VIP Course 2023

Stop The Bleed and CPR/AED Course 2023

ESI/ICON Celebrity Protection Course 2022

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