Supply Chain Branch Manager

LaTicia Frank

************@*****.*** 713-***-**** Houston, TX

LinkedIn: linkedin.com/in/laticia-frank

Senior Business Operations Leader

Driving Scalable Systems, Cross-Functional Collaboration, and Strategic Vendor Management in High- Growth Environments

Strategic and solutions-oriented Business Operations leader with over a decade of experience spanning operational excellence, cross-functional team execution, people systems, and supply chain strategy. Adept at building business infrastructure, scaling operations, and aligning people and processes to organizational goals. Proven success in fast-paced, highly regulated industries including MedTech, healthcare, and customer service line. Experienced in building from the ground up—HR processes, ERP systems, procurement workflows, customer relations, and performance programs—while managing internal operations across distributed teams.

Core Competencies

Business Operations Strategy Cross-Functional Leadership Vendor & Contract Management Supply Chain Optimization Talent Development ERP Implementation Process Improvement Workforce Planning Onboarding & Engagement Systems Integration Stakeholder Collaboration Data-Driven Decision Making Leadership and Team Management Strategic Thinking and Problem-Solving Project Management Financial Acumen Communication and Interpersonal Skills Professional Experience

Motif Neurotech, Inc. – Houston, TX

Business Manager/Manufacturing and Purchasing Manager May 2023 – Present

• Directed purchasing and supply chain strategy for a regulated medical device startup, achieving zero stockouts and 100% uptime on the manufacturing line.

• Established and maintained global vendor relationships with over 40 suppliers and contract manufacturers across the U.S., Europe, Taiwan, and China.

• Spearheaded ERP implementation using Katana and integrated it with the company’s QMS platform, Qualio, aligning operational and quality systems.

• Led cross-functional alignment across engineering, quality, manufacturing, project management, and HR to drive daily operations and meet go-to-market milestones.

• Partnered with the CEO and COO on company-wide systems improvements including purchasing process design using Ramp and contract/vendor oversight.

• Managed tools critical to team coordination and hiring (e.g., Gusto, Greenhouse, Slack, ClickUp), and partnered with HR to support onboarding, compliance, and team growth.

• Delivered performance data and operational insights to senior leadership to inform headcount planning and resource allocation.

LaTicia Frank

************@*****.*** 713-***-**** Houston, TX LinkedIn: linkedin.com/in/laticia-frank

QuiGig – Houston, TX

Director of Performance Management

May 2021 – March 2023

• Designed and implemented a comprehensive performance management system, including goal- setting, feedback cycles, and merit alignment.

• Led development of onboarding and customer experience programs, boosting productivity and retention by 15%.

• Managed a $120K HR and operations budget, aligning expenditures with outcomes.

• Introduced company-wide employee engagement platforms and recognition programs.

• Oversaw succession planning and talent development initiatives across the company.

• Leveraged Salesforce and Zendesk to track team performance and enhance service quality. Crothall Healthcare – Houston, TX

Assistant Director of Environmental Services

Aug 2016 – May 2021

• Supervised 7 direct reports and led operational strategy for a team of over 150 frontline staff.

• Developed and deployed new onboarding, safety, and training programs in compliance with federal HR standards.

• Reduced employee turnover by 30% through targeted retention and engagement initiatives.

• Improved cross-functional HR and payroll systems through customer journey mapping. Education & Certifications

MBA, Business Development – Upper Iowa University

B.S., Business Administration – Lamar University

Developing Dynamic Leaders Program – Crothall Healthcare Key Achievements

• Built and scaled HR systems, onboarding programs, and vendor processes in early-stage startups.

• Increased organizational retention through targeted engagement strategies.

• Spearheaded cross-platform ERP and QMS integration.

• Improved employee time-to-productivity with training curriculum design. Tools & Systems

SAP Katana MRP Qualio Ramp Gusto Greenhouse Salesforce Click-Up Zendesk Google Workspace Microsoft Office Suite Slack QuickBooks Monday.com LinkedIn Indeed Canva AdobePro DocuSign ChatGPT

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