Customer Service Personal Assistant
Resume:
Lebohang Ncube
**** ******* ****, ******* *******
********.*****@*****.***
Profile
Experienced and detail-oriented Death Claims Administrator with over 10 years of proven success managing pension and provident funds for workers in the engineering and steel industry. Skilled in analysing documentation, verifying information, and coordinating with clients and legal teams to ensure timely and accurate claims processing. Proficient in industry-standard software (e.g Applinks, Oculus, Microsoft Office) and committed to compliance with regulatory and company standards. Recognised for strong organisational skills, high accuracy, and excellent customer service in high-volume environments. Professional Experience
City of Johannesburg – Personal Assistant
2010 – 2011
● Assisted the Deputy Director (SLA, MOU, and Lease) with administrative and secretarial support.
● Managed incoming and outgoing correspondence.
● Took minutes during Departmental Employment Equity meetings.
● Organised meetings and maintained lease, SLA, and MOU documentation. City of Johannesburg – Community Developer
2011 – 2012
● Facilitated basic computer training for adults and children.
● Marketed and organised events for the Techno Center.
● Performed general administrative tasks, including minute-taking and filing.
● Implemented and monitored programs for the Displaced Persons Unit.
● Conducted fieldwork to assist homeless individuals, placing them in shelters and reuniting them with families.
MIBFA – Death Claims Administrator
2013 – Present
● Assessing and processing death claims in accordance with company policies and standards.
● Communicating with beneficiaries to obtain required documentation.
● Assisting members with pension funds in line with standard procedures.
● Maintaining spreadsheets and tracking incoming mail.
● Handling administrative duties, including faxing, posting, and general office support.
● Updating financial and CRM profiles with banking details.
● Preparing and finalising claims for benefit payments. Education
Mafori Mphahlele High School
Senior Certificate with Merit – 2006
University of Johannesburg
Bachelor’s Degree in Corporate Communication – 2007 to 2009 Majors: Journalism, Sociology, Communication
Certifications and Awards
● 2009: Social research certificate
● 2009: FNB university business challenge Certificate
● 2011 – 2012:
Certificate of workplace experience
Computer literacy certificate
Internship completion certificate
● 2016 – 2024: Employee of the month (multiple occasions) Core Competencies
● Attention to detail: Proven ability to review death certificates, policy documents, and claim forms for accuracy and completeness.
● Customer service and compassion: Skilled in handling sensitive interactions with grieving beneficiaries with empathy and professionalism.
● Claims processing knowledge: Thorough understanding of policies and procedures for processing death claims.
● Time management : Efficiently manage multiple claims, prioritize urgent cases, and meet tight deadlines.
● Problem-solving: Identifying discrepancies in documents and taking prompt corrective actions.
● Discretion and confidentiality: Maintaining high standards of confidentiality when dealing with sensitive information.
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