Customer Service Executive Assistant

Jessica Lemoi

Caseworker - Sears (Caseworker)

Sebastian, FL 32958

**************@*****.***

+1-407-***-****

Professional Summary

To obtain a position with a growth-oriented company offering opportunity for advancement and professional development.

Authorized to work in the US for any employer

Work Experience

Permit Administrator

Transform SR Home Improvements-Longwood, FL

June 2020 to October 2024

Assisted customers with expired permits or permits that were never pulled. I contacted the Building departments throughout the country representing the company for resolution. Caseworker

Sears (Caseworker)-Lake Mary, FL

November 2015 to June 2020

- Works Independently offline to manage all communications from service scheduling to service completion with Sears members, district offices, installers, contractors, and various other business partners.

- HVAC troubleshooting

- Contacting members and installers for scheduling.

- Placed part orders for customers

- Contacting HVAC installers to schedule service

- Scheduling with tech and quoting charges/fees to customers.

- Responsible for resolving escalated Home Improvement customer complaints that require detailed handling by analyzing the situation in a whole and being able to make an educated decision on behalf of the company

- Closed services & processed Credit Card payments Sears Home Improvements 4/14/2014 - 11/10/2015

Lake Mary, FL

- Took incoming home improvement service calls

- Troubleshooting HVAC before opening service up - Contacted HVAC installers after opening service up to schedule.

- Excellent interpersonal and communication skills, complementing proven creative problem solving capabilities

- Manager on duty

- Took care of after-hours messages along with newly requested queue for all products Customer service/Sales

National Call-Lake Mary, FL

May 2006 to April 2014

FL

-Took incoming calls in National Call center setting up Free In Home Design Consultations for HVAC, siding, windows, doors, bathroom remolding, kitchen remolding, flooring and roofing.

-explained in detail each products feature and benefit

-set and qualified same day HVAC appointments

Education

Certification in Executive assistant

Katharine Gibbs - Providence, RI

September 2001 to May 2002

Skills

• Customer service (10+ years)

• Telemarketing

• Roofing

• Administrative Experience

• Personal Assistant Experience

• Cold Calling

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