General Manager Customer Service
Resume:
Frank Goldman
G.M. with **+ years experience.
Indianapolis, IN 46229
*************@*****.***
Professional Summary
Dedicated multi-unit general manager with 20+ years of experience in the quick service and casual dining sectors. Proven track record of turning around underperforming locations, increasing sales by $10,000 weekly, and maintaining brand standards across multiple stores. Skilled in team leadership, operations management, and loss prevention, with certifications in food safety. Committed to driving operational excellence and enhancing customer experiences in fast-paced environments. Work Experience
Multi-Unit General Manager
Thornton's Oil Company-Indianapolis, IN
February 2021 to Present
• Developed and implemented strategies to improve sales, customer service, and operational efficiency
• Analyzed sales data and key performance indicators to identify trends and areas for improvement
• Collaborated with store managers to set goals, provide guidance, and ensure adherence to company policies
• Conducted regular store visits to assess compliance with operational standards and provide feedback Multi-Unit Manager
Rickers/Get Go Gas-Indianapolis, IN
March 2009 to Present
• Oversaw the operations of multiple units, ensuring consistent delivery of high-quality products and services
• Developed and implemented standardized operating procedures to improve efficiency and productivity across all units
• Implemented training programs to enhance employee skills, resulting in improved customer service ratings
• Conducted regular performance evaluations for managers and staff members, providing feedback for professional development
• Collaborated with cross-functional teams to develop new product offerings based on market trends and customer preferences
• Ensured compliance with company policies, procedures, and regulatory requirements at all units General Manager
Hooter of America-Indianapolis, IN
February 2020 to February 2021
• Monitored and maintained budgets
• Successfully implemented new policies and procedures to improve team efficiency
• Maintained staffing levels
• Managed and trained new hires
• Prepared payroll
• Planned and coordinated events
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Developed and implemented strategic plans to drive business growth and increase profitability
• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
• Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
• Achieved sales targets consistently by implementing targeted promotions and upselling techniques
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Developed and implemented strategic plans to drive business growth and increase profitability
• Led a team of 40+ employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Instituted quality control measures ensuring consistent delivery of high-quality products/services
• Managed and resolved conflicts among team members to maintain a positive work environment General Manager
Lone Star Steakhouse-Indianapolis, IN
February 2006 to February 2009
Indianapolis, In
Estimated the ingredients and supplies needed to keep inventory at the optimal level. Trained the team to safely and efficiently prepare food items for customers. Protected customers and the liability of the establishment by keeping operations in line with health codes. Monitored the performance of kitchen workers and consistently improved the Ph: 317********
Monitor security
Manage inventory
Issue refunds
Process payments
Serve customers
Clerical support productivity of each team member with hands-on, motivational approaches. Kept food costs in line by minimizing waste and controlling the portions on each dish. Managed the registers at the front counter, including counting every drawer before and after each shift. Continuously classified and filed records to keep the system efficient and all information organized. G.M
Lone Star Steakhouse-Indianapolis, IN
February 2006 to February 2009
• Developed and implemented strategies to improve customer satisfaction, resulting in an increase of 75% in positive feedback ratings
• Managed budget and expenses, consistently meeting or exceeding financial targets
• Oversaw inventory management, optimizing stock levels to minimize waste and maximize profitability
• Implemented employee training programs to enhance skills and knowledge, resulting in improved performance metrics
Education
High School Diploma
Warren Central High School Indianapolis - Indianapolis, IN June 1996
Skills
• Guest Services
• Kitchen Management Experience
• Supervising experience
• Labor Cost Analysis
• Loss Prevention
• Flexibility
• Customer service
• Reliability
• Forecasting
• English
• Restaurant Management (10+ years)
• Inventory Control (10+ years)
• Restaurant experience (10+ years)
• Team Work
• POS
• Store Management Experience (10+ years)
• Business Development
• Retail Management (10+ years)
• Operations Management
• Leadership
• Profit & Loss (10+ years)
• Human Resources
• Sales Management (10+ years)
• Team management
• Problem-solving
• Microsoft Excel
• Office Management
• Analysis skills
• Store management
• Retail Sales (10+ years)
• Food Safety (10+ years)
• Quality Assurance
• Payroll (10+ years)
• Budgeting
• Hospitality management
• Merchandising (10+ years)
• Conflict management
• Marketing
• Recruiting
• Project management
• Kitchen Experience
• Management
Certifications and Licenses
Certified Food Safety Manager
Contact this candidate