Service Representative Data Entry

James L. Berk Jr

**** ***** ***** *********, ** *1234 - 443-***-**** - ***********@*******.***

Professional Summary

Friendly and dedicated Member Service Representative with over 30 years of experience in office and administrative support. Highly skilled in building rapport with customers, addressing account inquiries, resolving issues and providing exceptional service across multiple industries. Known for excellent communication, organizational skills and strong attention to detail. A flexible and dependent team player, capable of managing multiple responsibilities while consistently exceeding expectations. Adept at cross-training in various departments and environments with a background in customer services, data entry and team collaboration. Currency seeking a new opportunity to leverage experience in member services and administrative support.

Professional Experience

Member Service Representative - APGFCU - Edgewood MD

October 2023-February 2025

●Provided high-quality service by assisting with inquiries, loan payments and online banking.

●Effectively resolved account-related issues and guided members through online banking

●Proficiently utilized Microsoft Office for data entry, account updates and tracking resolutions

●Collaborated with teams to ensure timely resolutions of issues while determining the cause

●Maintained high-level of customer satisfaction by delivering tailored solutions and support

Member Service Representative - S3 - Linthincum MD

April 2020-April 2023

●Assisted member with account inquiries and loan payments across three credit unions

●Performed data entry and account updates using Microsoft Offices and internal systems

●Provided troubleshooting support and resolved member concerns

●Utilized strong organizational skills to manage account ensuring seamless service delivery

●Demonstrated flexibility and commitment by working various shifts to support member need

Customer Service Representative - Comcast - White Marsh MD

March 2010-March 2020

●Engaged customer to provide information and resolve issues related to product and service

●Handled customer complaints effectively while offering solutions to ensure total satisfaction

●Created and maintained detailed spreadsheets to track service and performance metrics

●Delivered constant support for product inquiries ensuring concise accurate information

●Provided excellent communication and problem-solving skills in a timely efficient manner

Education - Master’s Degree in Computer Information Systems - Strayer University

Skills

●Customer Service & Relationship Management by being Flexible & Reliable

●Data Entry & Microsoft Office Suite with over 30 years experience

●Problem Solving & Issue Resolution through Team Collaboration & Communication

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