Customer Service Administrative Support
Resume:
Maisha Barnes
Email ************@*****.*** Address Mobile, AL 36606
PROFESSIONAL SUMMARY
Accomplished Shift Supervisor with a record of fostering a performance-oriented culture at Wendy's, adept in resolving customer complaints with a 95% satisfaction rate. Expert in employee training and policy enforcement, I offer a blend of strong communication skills and administrative support, ensuring top-tier customer service and workplace safety.
SKILLS
•Inbound and Outbound Calling • Recordkeeping strengths
•Technical Support • Administrative support
•Strong verbal and written communications • Customer Focused
•Professional telephone demeanor • Medical terminology knowledge
•Creative problem solving • Professional
•Dependable • Customer-Oriented
•Customer-Oriented • Workplace Safety
•Employee Training • Policy Enforcement
EXPERIENCE
SHIFT SUPERVISOR — Wendy's
Mobile, May 2015 - May 2023
•Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
•Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty, and maximizing repeat business with 95% accuracy
•Helped store management meet standards of service and quality in daily operations
•Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
•Planned and adjusted daily shift needs based on seasonal, weekly, or hourly business demands • Completed store opening and closing procedures, including register set up and checking products.
•Demonstrated ability to manage a team of employees and ensure successful shift operations.
•Managed store closing and opening procedures to ensure safety and security.
•Assisted customers with inquiries, orders and complaints in a timely manner.
CUSTOMER SERVICE REPRESENTATIVE — Sam's Club
Mobile, September 2020 - February 2021
•Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns • Provided primary customer support to internal and external customers in a fast-paced environment with 100% accuracy
•Offered advice and assistance to customers, paying attention to special needs or wants
•Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
•Answered customer telephone calls promptly to avoid on-hold wait times
•Responded to customer requests for products, services and company information
•Cultivated customer loyalty, promoted repeat customers, and improved sales.
CUSTOMER SERVICE REPRESENTATIVE — circle k
Mobile, Alabama, August 2013 - April 2014
•Maintained a high level of professionalism when dealing with difficult customers.
•Handled customer complaints and inquiries in a courteous and efficient manner.
•Provided exceptional customer service to ensure customer satisfaction.
CASHIER — burger king
Mobile, Alabama, March 2011 - August 2013
•Operated cash register and accurately processed payments, returns, and exchanges.
•Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
•Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
EDUCATION
CERTIFICATION IN MEDICAL OFFICE ADMINISTRATION — Remington College
Nov 2019
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