Customer Service Front Desk

Location:

Atlanta, GA

Posted:

May 25, 2025

Contact this candidate

Resume:

Fantecia Murphy

**** **** ** ******* ** *****

Redan, GA 30074

************@*****.***

+1-770-***-****

To obtain a full-time position that will allow me to utilize my previous experience and skills that allows me to growth within the company.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

PCA Personal Care Assistant

self - Atlanta, GA

March 2017 to May 2023

I was taking care of my grandma she had dementia and colon cancer. She passway May 2023 Front Desk Concierge/Housekeeper

Valet Living - Atlanta, GA

July 2020 to September 2022

Acts as the first point of contact between the residents and the leasing center, and outside vendors. Answer resident inquiries, direct phone calls, coordinate package delivery attempts, sort mail. Cleaning scheduled housekeeping and cleaning activities for residents. Post offices Mail Handler

ProLogistix - McDonough, GA

May 2018 to December 2020

I sort mailed out the package going to the airport, and residents mailed out of the country. Matching the zip codes.

Picker/Packer/Shipper

ProLogistix - McDonough, GA

August 2019 to March 2020

• Inspect all incoming merchandise and shipping materials.

• Place items incorrectly sized crates and containers for shipping to customer destinations.

• Accurately complete all paperwork and continuously use wrist and hand scanners to document changes.

• Inventory incoming and outgoing items.

• Use warehouse equipment such as forklifts, pallet jacks, and reaches safely. Customer service desk and help check out customer

Wal-Mart - Duluth, GA

March 2015 to July 2017

Duluth, GA 3/15-7/17

• Take items from the top stock shelve and bring it down to the home and filling the product so it wants to be out on the shelves.

• Help customers find the items they are looking for.

• Customer service desk and help check out customer. Receiving Clerk

Marshalls Distribution - Decatur, GA

August 2010 to April 2016

• When the Receiver takes the items off the trailers, I must verify it and make sure the items match the paperwork I print out and count all the things in the boxes, make sure it's the right amount.

• Then I send the items to the correct department to pack them up and send them off to the stores. Career Center Assistant

Heald College - San Francisco, CA

October 2007 to March 2009

• Delivered professional and courteous service to students and graduates as the point of contact for the campus Career Center

• Provided administrative support to staff, including developing MS Word documents/postings, creating and updating MS Excel spreadsheets, conducting Internet research for job listings, and assisting with special projects as assigned

Financial Aid Assistant

Contra Costa College - San Pablo, CA

May 2006 to August 2007

• Provided general administrative support to the Financial Aid Office on-campus

• Scheduled student appointments for Financial Aid Advisors

• Created and posted departmental fliers promoting workshops and events on campus

• Reviewed paperwork for accuracy prior to processing and filed records appropriately Checker

Safeway - Lafayette, CA

May 2006 to August 2007

• Delivered quality customer service to shoppers and store vendors

• Assisted customers in locating store items

• Promptly processed cash and credit transactions with accuracy and attention to detail Housekeeper Assistant

White Glove Cleaners - Ellwood, GA

February 2005 to February 2006

• Emptied trash and garbage containers. Swept, mopped, scrubbed and vacuumed hallway, stairs.

• Assigned duties, such as cooking serving meals, cleaning, washing ironing. Adjusted work activities to accommodate family members. Ordered foodstuffs and cleaning supplies. Childcare Provider

Stephen's Childcare - Lithonia, GA

April 2000 to November 2005

• Provided childcare services as a licensed daycare provider for infants and children, ages 0-5ys.

• Maintained medical records, activity logs, school records, and daily attendance for participants Shift Manager

Arby's - Conyers, GA

February 1995 to November 2005

• Provided guidance and support for 30+ employees and trained new-hires in restaurant procedures

• Kept records, maintained inventory of supplies, coordinated purchases with vendors, and expedited communication between upper level management and general personnel Data Entry/File Clerk

Family & Children's Services - Decatur, GA

November 1998 to January 2001

• Entered client information and other data into database using Microsoft Office Suite

• Filed documents appropriately and maintained organized records

• Answer the phone and transfer calls.

Education

Bachelor's in Business Administration

Strayer University

January 2018 to Present

High school diploma

Penn Foster

Skills

• Packing

• Picking Packing

• Warehouse Associate

• Shipping

• Picker Packer

• Microsoft Excel

• Warehouse Experience

• Shipping & Receiving

• Customer Service

• Driving

• Caregiving

• Cleaning Experience

• 10 Key Data Entry

• Pallet Jack

• Childcare

• Shift Management

• Microsoft Word

• Meal Preparation

• Word Processing

• Data Entry

• English

• Typing

• Microsoft Office

• Databases

• Computer hardware

• SAP

• AS400

• Office experience

• Home Care

• Load & Unload

• Microsoft Windows

• Administrative Experience

• 10 key calculator

• Hospitality

• Time management

• Microsoft Outlook

• Communication Skills

• Laundry

• Hospice Care

• Dementia Care

• Alzheimer's Care

Certifications and Licenses

driver's license

January 1996 to January 2024

First Aid Certification