Quality Assurance Regulatory Compliance

Jessica Lyn Haebig, COTA

Call or Text: 719-***-**** Email: ****.******@*****.***

LinkedIn www.linkedin.com/in/jessica-haebig

Professional Summary

Dynamic and experienced healthcare professional with 28 years of expertise in interdisciplinary communication, team collaboration, regulatory compliance, and care coordination. Proven success in managing teams, improving processes, and ensuring compliance with healthcare regulations and quality standards. Skilled in root-cause analysis, strategic planning, problem-solving, and leadership within fast-paced, ever-changing environments. Seeking to transition into a non-clinical role leveraging my extensive healthcare knowledge and operational management background.

Core Competencies

●Care Coordination & Case Management

●Healthcare Operations Management

●Regulatory Compliance (Medicare, Best Practices)

●Process Improvement & Quality Assurance

●Strategic Planning & Problem Solving

●Interdisciplinary Team Leadership

●Patient Advocacy & Education

●Risk Management & Safety Protocols

●Excellent Written & Verbal Communication Skills

●Team Building & Conflict Resolution

Professional Experience

Certified Occupational Therapy Assistant (COTA)

Powerback Rehab – Skilled Nursing Facility, Colorado Springs, CO

Feb 2022 – Present

●Collaborated with interdisciplinary teams to develop tailored care plans and ensured appropriate allocation of resources for patient treatment.

●Utilized analytical skills to monitor care outcomes, perform root-cause analysis, and recommend process improvements.

●Managed patient education initiatives around safety, fall prevention, and healthcare protocols, enhancing patient and family engagement.

●Maintained compliance with Medicare and private insurance regulations, ensuring seamless billing processes.

Assistant Director of Therapy

Brookdale at Skyline – Skilled Nursing Facility, Colorado Springs, CO

May 2015 – Feb 2022

●Led operational management of the Rehabilitation Department, including scheduling, care coordination, and case management.

●Oversaw compliance with Medicare and insurance requirements to ensure accurate billing and service provision.

●Facilitated interdisciplinary meetings with physicians, nurses, social workers, and therapists to coordinate care plans and resolve operational issues.

●Conducted quality assurance audits to maintain high standards of care and adherence to clinical guidelines.

●Provided education to patients, families, and staff on healthcare processes and care best practices, ensuring a high level of satisfaction.

●Implemented and monitored the MDS (Minimum Data Set) system to enhance workflow and patient outcomes.

●Developed and executed department-wide strategic plans aimed at improving patient care and increasing operational efficiency.

●April 2015 – April 2016: COTA

●The Center at Cordera – Skilled Nursing Facility, Colorado Springs, CO

●July 2011 – April 2015: COTA

●Gensis Rehab – Skilled Nursing Facility, Colorado Springs, CO

Interim Director of Rehabilitative Services

Select Rehabilitation – Outpatient Community-Based Practice

April 2011 – June 2011

●Temporarily assumed full responsibility for rehabilitation department operations, including staff management, compliance oversight, and interdisciplinary communication.

●Conducted risk assessments and introduced strategic initiatives to optimize department functionality and ensure patient satisfaction.

Other Relevant Experience

The Shandy Clinic, Colorado Springs, CO – Outpatient Pediatric Setting

●Developed care plans and assisted in treatment coordination for pediatric patients, applying sensory integration techniques.

Medlink Hospital and Nursing Center of Capital Hill, Washington, DC – Acute Care

●Coordinated care for critical care patients, collaborating with healthcare teams to manage contracture programs.

Education

Associate of Applied Science in Occupational Therapy

Fox Valley Technical College 1997

Licenses and Certifications

●National COTA Certification: 1019289

●Colorado License: 0000277

●CPR/BLS Certification: Expires 11/28/24

Key Achievements

●Led a team to consistently exceed quality assurance benchmarks, ensuring regulatory compliance and patient safety.

●Streamlined interdisciplinary communication processes, reducing patient discharge delays by 20%.

●Spearheaded educational initiatives that improved patient satisfaction scores by 15% within the first year.

Contact this candidate