Accounts Receivable Customer Service

Jennifer Jackson

Van Alstyne, TX ************@*****.*** 972-***-**** linkedin.com/in/Jennifer-ann-jackson

EXECUTIVE PROFILE AND KEY SKILLS

Detail-oriented and results-driven Accounts Receivable professional with years of progressive experience in finance operations, client account management, and dealership operations. Adept at cultivating strong relationships with internal teams and external clients to support timely collections, resolve billing discrepancies, and ensure accurate financial reporting. Proven ability to manage high-volume receivables, streamline cash application processes, and contribute to continuous process improvements. Highly skilled in balancing technical accounting tasks with top-tier customer service. Seeking to leverage a strong foundation in accounts receivable and operational leadership in a dynamic, growth-focused organization.

Collections & Accounts Receivable Management

Customer Relationship & Retention Strategies

Process Optimization & Workflow Streamlining

Credit & Collections

Cross-Functional Team Leadership

Cash Applications & Bank Reconciliations

Strategic Problem-Solving & Decision-Making

CRM & ERP Systems (NetSuite, HubSpot, Salesforce)

Proficiency in CCaaS Platforms (CarWars, DialPad)

Microsoft Office Suite (Excel, Word, Outlook)

PROFESSIONAL EXPERIENCE

CarOffer (A CarGurus Company) Addison, TX January 2022 – January 2025

Director of Dealer Receivables

Established and nurtured client relationships to support effective receivables management and on-time collections.

Collaborated cross-functionally to resolve complex billing and payment issues, ensuring accurate account reconciliation.

Oversaw preparation and distribution of customer invoices, ensuring timely and accurate billing across multiple accounts.

Monitored accounts receivable aging and escalated high-risk accounts to reduce uncollectible debt.

Played a key role in process improvement initiatives to increase AR team efficiency and reduce reconciliation errors.

Contributed to monthly close activities by generating detailed AR reports and analyzing outstanding balances.

Dealer Success Manager May 2021 – January 2022

•Delivered high-quality service and communication to franchise and dealer partners, enhancing collections success.

•Acted as a liaison between internal departments and clients to resolve title, billing, and payment-related inquiries.

•Drove initiatives to improve customer support processes, helping reduce response time and increase partner satisfaction.

•Supported AR efforts by ensuring partner records remained accurate and up to date.

Accounts Receivable Clerk January 2020 – May 2021

Processed incoming payments via check, ACH, and wire, applying receipts to customer accounts in AR sub-ledgers.

Maintained accurate and up-to-date AR records, including credit memos, cash applications, and adjustments.

Initiated collections outreach via phone and email to resolve overdue balances and cash exceptions.

Managed and tracked refund requests and payment discrepancies, ensuring compliance with internal policies.

Assisted with daily cash management tasks, including logging deposits and reconciling discrepancies with bank statements.

Operations Supervisor June 2019 to January 2020

Led daily operations to ensure timely billing, cash applications, and customer communications.

Conducted team audits and evaluations to identify and correct invoicing or AR process inefficiencies.

Supported the AR team in meeting deadlines through coaching, training, and daily oversight.

Inside Sales Representative July 2018 to June 2019

Provided excellent customer service, handling account questions and ensuring accurate billing and payment information.

Maintained consistent follow-ups with clients to ensure payment commitments and account resolution.

Collaborated with the receivables team to update contact records and support collections outreach.

Texoma Hyundai Sherman, TX November 2017 to July 2018

Internet Director

Managed internal processes related to lead generation, CRM updates, and accurate customer information tracking.

Ensured timely and professional communication with customers, laying the groundwork for successful transactions and ongoing client relationships.

Oversaw department operations, providing financial insights on vehicle pricing and financing options to support sales accuracy and customer satisfaction.

Negotiated service contracts with third parties, aligning with budgetary constraints and vendor payment schedules..

Nissan of Greenville Greenville, TX August 2016 to October 2017

Internet Director

Led a team in tracking and responding to customer inquiries, ensuring CRM data integrity and timely follow-up—critical for accurate customer records and effective communication.

Developed and monitored outbound contact strategies to maximize engagement and conversion, indirectly supporting revenue tracking and collections forecasting.

Trained staff on process compliance, improving documentation consistency and operational efficiency across departments.

ADDITIONAL RELATED EXPERIENCE

Central Kia of Plano Internet Director Plano, TX

Honda of Denton BDC Agent Denton, TX

EDUCATION / CERTIFICATIONS

5+ Years of Accounts Receivable & 10+ Customer Service Expertise (In lieu of formal education)

Ongoing training in collections management, financial analysis, and leadership development

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