Legal Assistant Case Management with admin assistant background

Claudia Velazquez

Austin, Texas ****.****@*****.*** 956-***-****

Professional Summary

Proficient bilingual legal assistant with over 6 years of experience in immigration law, excelling in case management and client relations. Proven ability to enhance operational efficiency and ensure compliance while maintaining confidentiality. Eager to apply my skills in a dynamic team environment. EXPERIENCE

Bilingual Legal Assistant August 2020 - Present

Refugee and Immigrant Center for Education and Legal Services, Austin, Texas

• Successfully guide clients through weekly application filings to the Department of Homeland Security, clarifying procedures and improving submission accuracy by 90%

• Monitor the progression and status of over 50 cases, ensuring timely updates and follow-ups

• Communicate case status updates to clients and respond to inquiries, fostering strong client relationships

• Oversee and revise legal documentation with clients to initiate a legal case

• Screen 5+ potential clients weekly for services during weekly consultations

• Maintain organized filing system for client records and legal documents using internal database systems, securing easy access and compliance with legal standards

• Process incoming and outgoing mail, including legal documents and correspondence, assuring timely delivery and filing Administrative Assistant October 2018 - August 2020 Refugee and Immigrant Center for Education and Legal Services, Austin, Texas

• Conduct client interviews to gather essential information and documentation, ensuring accuracy and completeness for case preparation

• Maintain organized filing systems for client records and legal documents, making certain easy retrieval and compliance with confidentiality standards

• Communicate with potential clients to gather necessary documentation and provide updates on capacity

• Processed incoming and outgoing mail, including immigration petitions and client correspondence while maintaining strict confidentiality

• Drafted correspondence and legal documents as directed by 5+ attorneys

• Collaborated with a team of 10+ attorneys and legal assistants to streamline workflow and improve case management efficiency

• Provide administrative support, including answering phone calls and managing emails Receptionist May 2017 - October 2018

Refugee and Immigrant Center for Education and Legal Services, Austin, Texas

• Greet and assist clients and visitors, cultivating a professional and welcoming office

• Manage a multi-line phone system, directing calls to attorneys and legal assistants, and taking accurate messages as needed

• Process incoming and outgoing mail, including legal documents and correspondence, guaranteeing timely delivery and filing

• Respond to inquiries from clients, attorneys, and court personnel providing information and assistance as needed

• Manage office supplies and equipment, maintaining the reception area well stocked and organized

• Provide administrative support as needed, including photocopying, scanning, and mailing documents Childcare Teacher January 2014 - May 2017

Ashford Montessori, Austin, Texas

• Supervised and engaged toddlers in safe indoor and outdoor activities.

• Designed and implemented a curriculum tailored for children aged 1-2.

• Managed children's basic needs, ensuring adherence to nutritional guidelines.

• Fostered strong communication with parents regarding daily activities and behavioral updates. Skills

• Legal Skills: Document Drafting & Review, Data Entry & Record Management

• Technical Skills: Proficiency in Microsoft Office Suite, Document Management

• Interpersonal Skills: Effective Client Communication, Bilingual Communication (Spanish/English)

• Organizational Skills: Time Management & Prioritization, Organizational & Filing Systems Education

Austin Community College, Austin, TX

Bachelor of Science in Nursing (Attended January 2010-May 2015)

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