Data Entry Customer Service

Santo Presta

Warwick, NY

Cell: 914-***-**** ************@*****.***

SUMMARY

Experienced professional with a proven track record of using my administrative experience, Data Entry, inventory control, project management, Customer service. My ability to work with diverse groups of people, both internally and externally, has allowed me to feel confident in working as an individual and in a team setting. I am looking to utilize my background in a role with an organization that offers me the chance to meet and exceed service initiatives. Solid background working in challenging, deadline-driven environments. Bi-Lingual: Italian

SKILLS

Software: Adobe Creative Suite, Citrix, Outlook, Photoshop, Dreamweaver, Crystal Reports, Verifi. SQL MS Office Suite, Lotus Notes, EZ-Cap, Ez-view and Share Point, Visual studios, Sublime Text. Java Programming. Certified Forklift Operator.

EXPERIENCE

Frontier Communications, Monroe, NY

March 2020 - Present

Office Administration / Inventory clerk

● Obtains data from various sources, processes and updates documents for client needs.

● Perform cycle counts and re-counts. Packing and re- packing and stock transfers.

● Monitor level of supplies and handle shortages. Following up with Customer Orders.

● Formats documents and information for vendors. Unloading Freight using Forklift, pallet jack in warehouse.

● Receive purchase orders into the system and checking if products matches the receive items on the Purchase Order. Perform receptionist duties when needed. Entering data into Excel for Utilizing. Pratt and Whitney, Middletown, NY

Jan 2018 – Jan 2019

Office Administration

● Perform administrative and clerical tasks with a high attention to detail.

● Full fielded general duties such as preparing, checking, verifying and processing all information.

● Screen/field incoming calls and scheduling requests and effectively manage incoming and outgoing communications in an efficient and confidential manner.

● Formatting of presentations and materials for various reviews; Create Word, Excel, and PowerPoint documents as required. Entering data into Oracle Database ABB Optical Group, Hawthorne, NY

March 2015 - June 2017

Database Management

● Maintains database performance by troubleshooting problems.

● Managing the job queue for fast and accurate and as few errors as possible.

● Establishes policies and procedures related to data security and integrity.

● Review Work orders and accurately input data into the company database.

● Managing all special instructions and to make proper changes that follow safety and production standards.

● Managing multiple batch queues to differentiate the types of jobs depending on the status of the job priority. CG Creations, Pearl River, NY

March 2013 -April 2014

Inventory Specialist-Contract Position

● Oversaw purchase order audits, resolved invoice discrepancies, daily counts and product delivery.

● Completed estimates, ordered material, picking, packaging orders, and scheduling labor for projects.

● Maintained accurate inventory counts and storage of products.

● Entered all PDF data into the computer database for review. Troubleshoot with customer issues.

● Processed orders, expedited packages, as well as, managed shipping and receiving.

● Tracked down inventory problems and promptly communicated with warehouses and distributors. Orthonet LLC, White Plains, NY

Aug 2009 - July 2012

Claims Analyst/Admin Asst

● Processed health net claims in turnaround Time period.

● Updated claims into Ez-cap, updated the Service request. Following up with patients' claims.

● Checked for duplicate claims and updated Service requests. Enter health claim data into company software.

● Researched claims on citrix systems and analyzed claim data. Contacted Vendors for more data input.

● Updated claims system with applicable claim and patient notes. Demonstrated strong analytical skills. Analyzed the data from Medical Review Sheets, and processed the correct codes into EZ-cap.

● Printed reports in Crystal Reports. Scanned Medial Review Sheets. American Booksellers Association, Tarrytown, NY

June 2006 - Sept 2009

Administrative Assistant/IT

● Entered orders, updated daily spreadsheets, prepared invoicing

● Processed orders and made necessary follow up, prepared shipping labels for FedEx, UPS, and DHL.

● Perform Installs, Moves, Adds and Change (IMAC) activities, as well as data backup and restorations.

● Perform daily system monitoring, verifying the integrity and availability of all hardware.

● Established and maintained files and reports, Internet research, file maintenance, word conversion to pdf.

● Took incoming calls for order entry, placed follow up calls for order status.

● Filed, faxed, answered phones, photocopied, mail sorter, data entry. EDUCATION

Westchester Community College, Valhalla, NY 01/1997 - 01/2001 Associates Degree: Computer Science

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