General Manager Branch

RESUME FOR SEAN CAMERON GUNN

CANDIDATE Sean Cameron Gunn

CONTACT DETAILS 082-***-****

DRIVERS LICENCE Code 8 with own vehicle

LANGUAGES English and Afrikaans

QUALIFICATIONS Theology Degree, 1997

Grade 12, 1990

New Forest High School

COMPUTER LITERACY Microsoft Word; Microsoft Excel; Microsoft Outlook; PowerPoint; Opera; RAPS System; Sales Force; File Maker Pro; Nights Bridge; APEX, POS, GAAP, Pipedrive

EMPLOYMENT HISTORY

DIABETES SOUTH AFRICA BRANCH MANAGER

03/04/2022 - PRESENT

THE WATERFRONT HOTEL & SPA

GROUPS AND CONFERENCING MANAGER / PERSONAL ASSISTANT TO GENERAL MANAGER

13/10/2015 – 28/06/2021

THE WATERFRONT HOTEL & SPA BANQUETING CO-ORDINATOR 02/04/2014 – 12/10/2015

THE INTERNATIONAL HOTEL SCHOOL MARKETING ASSISTANT 13/07/2012 – 28/03/2014

COASTLANDS HOTELS BANQUETING COORDINATOR / PERSONAL ASSITANT TO THE MARKETING MANAGER

01/10/2011 to 30/06/2012

Branch Manager

• Raising funds for the NGO.

• Compiling various proposal for corporates to secure funding.

• Set up meetings with various corporates to introduce the NGO with the intention of securing funding.

• Plan and co-ordinate various wellness days with corporates, healthcare facilities and schools.

• Plan and co-ordinate awareness promotions/campaigns eg: Aquella: Have a Heart for Diabetes

• Purchasing hampers for fundraising.

• Ensure that all office expenses are paid.

• Liaise with various suppliers concerning various glucometers and testing strips.

• Source printing companies for brochures, information pamphlets and booklets.

• Paying salaries, commissions, PAYE, suppliers, rent, nurses and utilities.

• Update staff contracts in line with BCEA.

• Ensure that the NGO is BEE/EE compliant.

• Renewal of NGO/PBO membership.

• Approaching radio stations / newspapers to create informational adverts for the NGO.

• Maintain and update social media platforms.

• Provide information to diabetic patients.

• Attend monthly Board Meetings.

• Prepare and audit Annual Financial Statement.

• Manage educational, administration and telesales staff.

• Manage petty cash.

• Weekly banking.

• Follow-up on outstanding payments.

Personal Assistant to General Manager (Total of 5 General Managers during my career)

• Screening all calls.

• Answering all telephone calls in a timely fashion, taking clear and detailed messages for GM.

• Respond to customer complaints on behalf of the GM telephonically / electronically / verbally.

• First point of contact for suppliers/sales executives / PCO’s /

• Organise meetings for GM with suppliers, PCO’s, Travel Agents, and Industry Related Personal.

• Handle confidential matters of finances and decision-making for the Group.

• Implement and maintain procedures / administrative systems.

• Compile OHS documents and ensure regulations are implemented/adhered to.

• Establish Employment Equity Committee and Fire, Health, and Safety Committee.

• Minute taking for all EE / OHS / HOD / GM / Disciplinary meetings.

• Performing bi-annual Asset Stocktakes in conjunction with Group Stock Controller and Group Financial Manager.

• Prepare HR Documents for staff (Contracts, Warnings, Job Descriptions)

• Responsible for travel / car hire / accommodation arrangements for GM.

• Responsible for booking, coordinating, and training staff when necessary eg: New SOP’s, OHS, EE, amendments to Labour Act.

• Responsible for the creation of SOP’s and Internal memos and the dissemination thereof to the various departments.

• Complex diary management, both business and personal, for the General Manager.

• Extensive and efficient email correspondence for GM.

• Keep and update the GM’s diary on a daily and weekly basis.

• Compilation of Client Contracts, Tender Applications, Client Packs, Financial, Various Menus, and other documents, including formatting, printing, binding, and distribution.

• Proofreading all material and copy for the Hotel before printing and making the necessary corrections/additions/amendments.

• Creating PowerPoint presentations for GM for Financial and GM Meetings.

• Ordering Office Stationery for all departments.

• Processing of expenses eg: parking, petty cash, various suppliers.

• Arranging social events/conferences for both clients and COO / Owners / GM’s.

• Dealing with and meeting maintenance men / contractors / agents / supplies / buyers / sellers.

• Sourcing quotes from Suppliers on maintenance, stationery, IT, printing, consumables, perishables, OE.

• Update and maintain licenses and accounts of the hotel (liquor/food/star rating / operating systems, Government Data Base, SABC / DSTV).

• Update and maintain social media pages and assist with any questions or queries Guests may have.

(Facebook and Hotel website)

• Performing errands when and as the GM required such as banking, delivering financial packs to HQ, collecting OE as required.

• Collating Timesheets for Staff and capturing hours worked onto UniClox.

• Assisting Accounts with witnessing/checking cash when collected by Chubb Security. Groups and Conferencing Manager

• Providing quotations for conferences and accommodation for groups 30 delegates and over.

• Ensuring that necessary pre-arrangements have been made.

• Provide the hotel departments with information regarding the groups.

• Ensure that all specifications are implemented and executed to established guidelines.

• Ensuring that the correct rates are booked onto the system.

• To make any late changes as requested by the client.

• To maintain the client base with PCO’s, TA agents, and Corporate clients.

• Arranging and conducting site inspections with client and Sale Agents.

• Compiling various corporate stats, rate segment analysis, revenue, and forecast reports.

• Overseeing groups logistics.

• Roster for FO and reception.

• Weekly Function Sheets.

• Liaising with transportation/courier companies.

• Placing OE / AV for each function / conference.

• Monthly Stock Takes (10 days – 20 days – 30 days)

• Managing, executing, and supervising all functions.

• Weekly / Monthly / Quarterly Forecasting Reports

• Ensure the proper use of function space, exhibit hall, and event space.

• Maximize group revenue.

• Upselling to customer needs.

• Oversee contracted group room blocks to include cut-off dates, attrition, etc.

• Ensure conferences adhere to company policies eg: OHS, liquor laws, etc.

• Generate positive exposure for the property in the community.

• Assist Sales team with lead generation, campaigns.

• Arranging various trade shows in conjunction with Sales Teams.

• Receiving and making payments for upcoming functions.

• O-status collections, refunds, and credits reporting. Reason for availability: Retrenched.

Banqueting and Conference Coordinator

• Actively promoted the venues through telesales and email.

• Met with various potential clients/brides to discuss and plan their event.

• Conducted site inspections at Hotel for guests / PCO/ Travel Agents who choose to use the Hotel.

• Liaised with various corporate companies and assist them with planning their corporate function.

• Outsourced various items for clients such as AV equipment, décor and various specialty items.

• Ensured that all clients’ needs and requirements are met prior to and on the day of the event.

• Ensured that venue is set up according to clients’ instructions and specifications.

• Ensured that all departments are properly briefed prior to the event taking place.

• Liaised with Accounts Department to enable and facilitate payment.

• Ensured that all supplier invoices have been submitted for payment.

• Compiled various quotes accurately and timeously for clients.

• Provided clients with quotes on various menu items based on their budgets.

• Compiled weekly forecasts for the banqueting department for submission to HQ.

• Updated and compile weekly BQT conversion statistics for submission to HQ.

• Followed up on all quotations sent for confirmation.

• Compiled weekly function sheets for F&B and Kitchen.

• Ensured that SOP are followed and adhered to regarding payment for functions.

• Ensured that Proforma Invoice and Contracts are received from client prior to function.

• Followed up on any outstanding payments for additions.

• Ordered of various meals from outside suppliers.

• Filled in various vendor supplier forms, SBD forms.

• Ensured that F&B department is briefed properly ensuring a professional and effective service.

• Ensured that all table and seating arrangements are correct.

• Liaised with F&B Manager and staff on the date of and during the function.

• Provided feedback on guest comments and suggestions.

• Ensured that all take down teams’ store equipment correctly.

• Responsible for reporting all crockery breakages or shortages to housekeeping.

• Liaise with various events and decorating companies on behalf of the client.

• Correctly load the client booking on to Apex once booking is confirmed.

• Responsible for checking guests in on the day of the function using Apex.

• Responsible for posting charges on the day of the event for clients using Apex. Reason for availability: Accepted the G&C Manager position THE INTERNATIONAL HOTEL SCHOOL

Marketing Assistant

• Managed online queries and social media streams.

• Responsible for follow up on Sales consultants replies.

• Coordinated Marketing Collateral between campuses.

• Liaised with suppliers, ad agencies and PR consultants.

• Ordered gifts for teachers and school visits.

• Stock takes for all campuses.

• Sourced quotes for Capex.

• Sales Force Training.

• Proof reading marketing collateral, Public relations, and Blog articles.

• Responded and liaised with International Recruiters.

• Compiled and updated International Agents contracts.

• Ordered business cards, name badges and email signatures for Sales Consultants and Managing

• Principals.

• Created copy for various campaigns.

• Responsible for coordinating Good Food and Wine Show for the Durban Campus.

• Responsible for ensuring all documents for GFWS and for the other campuses are update and

• sent timeously to the agency prior to registration.

• Overseeing set up of GFWS stand.

• Reading through and checking terms and conditions for all suppliers, road shows and exhibition

• contracts.

• Responsible for Purchase Orders.

• Updated competitors list.

• Compiled Course Info Summary.

• Assisting Sales team with their sales calls whenever required.

• Coordinating the couriering of items from Head Office and between campuses.

• Proof reading and formatting Facilitators Guides and all IHS official documentation.

• Compiling Monthly Marketing Spend reports.

• Ensuring all documents, information sheets, contracts, payment election forms are loaded

• correctly on the companies’ drives.

Reason for availability: Retrenched.

COASTLANDS HOTELS AND RESORTS

Banqueting and Conference Coordinator

• Actively promote the venues through telesales and email.

• Meet with various potential clients to discuss and plan their event.

• Conducted site inspections of hotel for guests who choose to use the hotel.

• Liaised with various corporate companies and assisted them with planning their corporate function.

• Outsourced various items for clients.

• Ensured that all clients’ needs and requirements are met prior to and on the day of the event.

• Ensured that venue is set up according to clients’ instructions and specifications.

• Ensured that all departments are properly briefed prior to the event taking place.

• Liaised with accounts department to enable and facilitate payment.

• Compiled various quotes accurately and timeously for clients.

• Compiled weekly forecasts for the various departments.

• Compiled weekly function sheets.

• Ensured that food and beverage service is professional and efficient.

• Ensured that all table and seating arrangements are correct.

• Provided feedback on guest comments and suggestions.

• Ensured that all take down teams’ store equipment correctly.

• Responsible for reporting all crockery breakages or shortages to housekeeping.

• Liaised with various events and decorating companies on behalf of the client.

• Responsible for checking in all guests on the day of the function using Opera.

• Responsible for posting charges on the day of the event for clients using Opera. Marketing Assistant / Personal Assistant

• Actively promoted the hotel through multimedia and online booking tools.

• Met with various travel promoters and producers to establish whether their product was viable for the company.

• Conducted research into rates for hotels, promotions, and seasonal specials.

• Controlled Sales Director daily diary.

• Approved advertisements by using the companies’ guidelines.

• Assisted with budget allocation for advertising.

• Controlled all data communication relating to marketing.

• Maintained, unified, and stored all presentation, material on marketing.

• Gave support, input and strategies pertaining to marketing and future campaigns.

• Drew up SOP for every promotion run by the company.

• Assisted Sales and Marketing Director with various promotions.

• Assisted in monthly target projections.

• Assisted with identifying viable and lucrative marketing avenues for the company.

• Managing Sales and Marketing Directors Diary.

• Meeting with key people within the hospitality to promote and inform about the hotel group.

• Assisted with media plans, proofing in regard to printed and electronic adverts and promotions.

• Telesales.

• Sourcing leads for Group Sales Manager.

• Securing first appointment with the relevant person.

• Personal Assistant to Group Sales Manager and Marketing and Sales Director.

• Responsible for informing clients about the properties at the initial telephonic contact.

• Ensured that up selling for the hotels was correctly and adequately done.

• Managed Sales Manager daily diary.

• Responsible for issuing requisition forms to various departments.

• Liaised with clients and guests to ensure all their needs were met and queries answered.

• Conducted site inspections for Coastlands on the Ridge.

• Attended various workshops to promote the properties.

• Promoted special rates, special offers and promotions.

• Responsible for monthly G & C tracker feedback.

• Responsible for implementing and initiating My Market for the group.

• Liaised with guests and attending to their various questions and queries.

• Ensured that all guests’ questions and queries were professionally attended to.

• Responsible for all administration for Sales and Marketing HOD’s.

• Responsible for minutes at all internal staff meetings.

• Responsible for collecting and capturing guest information for database.

• Captured all guest comments and complaints and then escalated them onto Marketing.

• Compiled Corporate Rate Agreements and ensured they are legally sound.

• Assisted at various VIP functions and events when required.

• Performed market research.

• Responsible for issuing various quotes in the Group Sales Managers’ absence.

• Assisted with set up and breakdown at Indaba 2011.

• Assisted with brand promotion at Indaba 2011.

Reason for availability: I require more scope for growth. REFERENCES

Lorrain Curry DSA Treasurer Diabetes South Africa 083-***-**** Lindiwe Maseko General Manager Waterfront Hotel 072-***-**** Troy Schonken F&B Manager Waterfront Hotel 084-***-**** Kantha Pillay Senior Sales Manager Misty Blue Group 083-***-**** EJ Hiltemann Chief Operations Officer Misty Blue Group 082-***-**** PERSONAL APPRAISAL

I am a determined, diligent, and dedicated person who has excellent communication skills and impeccable client liaison abilities. I have good telephone etiquette and always deal with difficult situations in a professional and patient manner with the intent to find an amicable solution. I am pedantic about detail and have excellent organizational and administration skills. I enjoy sales, selling and administration. I work well unsupervised or in a group. I am never afraid of a challenge and am always looking for various ways to improve my service to clients. I can multi-task and have computer experience. I seldom have a problem meeting deadlines. I am very approachable and can perform all manner of office duties. I have superb listening skills and carry out electronic, telephonic or written instructions extremely well. I possess initiative and require little or no motivation when approaching a new project and the staying power to see it to its completion. I have an outgoing and fun personality however this never detracts from my ability to perform my duties with professionalism and precision. I am a fast learner and am constantly on the lookout for ways to improve my skills and increase my working knowledge base. I am honest, reliable, and punctual. I am polite, courteous, and trustworthy. I am confident and enthusiastic. I always perform my tasks with tact and diplomacy. I am flexible and adaptable. I am of sober habits.

Contact this candidate