Talent Acquisition Specialist
Resume:
ADDRESS
**** **** ****** *****, ***** Falls, VA 20020
*******@*****.***
SKILLS
Facilitation Skills
Instructional Design
Event Planning and Coordinating Training Programs.
Full Lifecycle Recruitment
Talent Management: Hiring, Retaining, Engaging and Rewarding
TECHNICAL SKILLS
Loxo HR Applicant
SAP LMS racking System
iCIMS HR Applicant Tracking System
PlanIT Project Management System
Interwise Online Training Delivery Systems
Captivate
Articulate
Visio
PeopleSoft
Case management software (CRM)
MS Excel, Project, Power Point and Access
Beimnet (Mimi) Ejigu, M.Ed
Certified Corporate Trainer
Certified Talent Acquisition Specialist
SUMMARY
Results-driven Training Specialist with a strong background in onboarding and Dentrix training for new hires in a group dental practice. Expertise in learning management systems and project management applications, demonstrated through training initiatives at the American Red Cross. Proven ability to coordinate effective sales training programs for Sprint/Nextel, Excellent communicator with a passion for developing engaging training materials and fostering a culture of continuous learning and improvement.
Experienced talent acquisition specialist with a proven track record of sourcing, recruiting, and hiring top talent in the dental industry space.
EXPERIENCE
Dec 2019-Present
Dental Talent Acquisition Specialist
Elite Dental Career Washington, DC
Consulting with private dental practices to understand their staffing needs and requirements. Providing specialized recruitment services for private dental practices to find and hire qualified dental professionals, including dentists, hygienists, dental assistants, and administrative staff in the DMV area.
Developing and implementing effective recruitment strategies to attract and engage qualified candidates.
Developing job descriptions and postings to attract qualified applicants in Indeed, Dental Post, Zip Recruiter, Direct Dental, Cloud Dentistry, Dental Nachos and campus career websites. Screening and interviewing candidates to assess their qualifications and skills for dental practice positions.
Presenting qualified candidates to dental practices and facilitating the interview process.
Negotiating job offers and managing communication between candidates and dental practices to ensure successful placements.
Providing thorough background checks for potential candidates
Building and maintaining strong relationships with clients and candidates to provide personalized recruitment services.
May 2016 December 2019
HR Coordinator/Training Specialist
Good Hope Family Dental Washington, DC SE
Managing all aspects of human resources for multiple offices including recruitment, onboarding, training, employee relations, compliance, and performance management. Overseeing the onboarding and training of new hires. Handling conflict resolution, performance issues and conflict resolution.
Developed and implemented new employee onboarding programs, ensuring seamless integration into the team and enhancing retention rates.
Coordinated training sessions for staff on the Dentrix system, resulting in a 30% increase in efficiency in managing patient records and scheduling.
Facilitated ongoing professional development workshops focusing on customer service, compliance, and best practices in dental care.
Acted as a liaison between management and staff, addressing employee concerns and fostering a positive workplace culture.
Assisted with the hiring process by screening resumes, conducting initial interviews, and coordinating background checks.
Maintained and updated employee records in the HR information system, ensuring compliance with legal standards and internal policies.
Supported the development of training materials and resources for staff development initiatives, particularly focusing on dental software systems.
Collaborated with department heads to identify training needs and schedule relevant training sessions for the dental team.
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October 2005 - December 2009
Sr. IT Training and Documentation Specialist
American Red Cross Washinton, DC
Delivering the highest quality training to NHQ and field employees. Preparing training products for enterprise-wide, web-based software systems on time and within scope. Liaison between training team and business sponsors, software engineers and end-users. Subject matter expert for Project Management and Learning Management Systems as well as Business Objects products
• Delivered virtual training courses using online delivery products such as Interwise.
• Monitored and evaluated training programs; designed questionnaires for feedback from students, and shared result to the team to improve instruction skills and curriculum development.
• Participated in sixteen-week chapter implementation calls to assist chapters in data entry projects.
• Developed and updated training materials for LMS, Webi, PlanIT and other applications based on system upgrade and client needs.
• Planned and managed system upgrades and communicated adverse effects to clients.
• Provided customer support service as a key point of contact for training questions regarding LMS, Webi and PLanIT systems.
• Reported participant training activities to management team monthly.
April 2002 - April 2006
Training Coordinator
Nextel Communications Reston, VA
Acting as a central point of contact for training coordination, budget development, event planning and return on investment analysis for the training department.
• Planned and managed quarterly training workshops for sales training professionals including identifying speakers, overseeing logistical arrangements, and evaluating the workshop processes.
• Facilitated product and sales trainings to retail sales professionals
• Facilitated team-building exercises, communication, and meeting enhancement workshops.
• Planned, developed, and forecasted training department annual budget of six million dollars.
• Analyzed and reported the Return on Investment (ROI) of all Nextel Retail Stores Training Programs including converting data to a monetary value and analyzed cost/benefit ratio of all training programs.
• Project managed integration training deployment projects, implementation of online evaluation for Nextel Retail Stores, e-learning design activities, training manual postings and the reporting of FCC required courses.
• Wrote training manuals and quick reference guidelines to sales professionals on products and services.
• Supervised and trained the department's Administrative Assistants.
• Wrote requirements for training database system enhancement
• Provided vendor management support including training program materials management, processing vendor invoices, and tracking budgetary expenses.
September 1999 - January 2001
Help Desk Analyst
Mindsurf Networks Mclean, VA
Delivering the highest level of technical and customer support to teachers and students leads in using educational software products.
• Provided exceptional customer service to clients in the educational industry.
• Trained and supervised Tier 1 supporters in educational software products and services.
• Supervised and lead Tier 1 technical supports by acting as liaison between business units and communicate system updates to the team.
• Troubleshot Internet connectivity, e-mail, educational software and hardware issues in Comapaq iPAQ (wireless handheld computer).
• Performed comprehensive unit integration and regression testing for new product releases and bug fixes.
• Maintained and updated the knowledge base of known issues and common solutions.
• Wrote troubleshooting instructions and escalation procedure for Tier 1 supporters.
• Traveled to schools and trained technical supports in troubleshooting technical issues.
• Maintained and updated the knowledge base of known issues and common solutions.
• Tracked all customer issues using a workflow tracking system assigned to the appropriate department.
• Performed comprehensive unit integration and regression testing for new product releases and bug fixes.
• Provided proactive customer relationship management.
EDUCATION AND TRAINING
June 2024
Certificate Mastering Talent Management:
Hiring, Engaging and Rewarding A+ Talent
University of Pennsylvania, The Wharton School
Philadelphia, PA
October 2005
Certificate Certified Corporate Trainer
Langevin Learning Center 2004
Reston, Va
May 2004
Master of Arts Education
Social Foundation of Education
University of Virginia, Falls Church, VA
May 1999
Bachelor of Arts Biology
Bachelor of Arts French
Lafayette College, Easton, PA
1998
STUDY ABROAD
University of Bourgone, Dijon, France
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