Customer Service Stay-At-Home
Resume:
L E
Lisa E. Thompson
Professional Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges with dedication and enthusiasm.
Work History
. - Stay at Home Mother
Lexington, SC
07/2005 - Current
Transitioned to stay-at-home mother to take care of my child. I was able to maintain my strong organization and communication skill sets with volunteer work and active participation in school activities. Foster family with dog adoption organizations - Volunteer 07/2005 - Current
Home Owners Association at Creek Run - Volunteer
01/2014 - 08/2017
IndyMac Bank - Customer Service Advocacy Group Specialist Marlton, NJ
Worked closely with adoption organizations to find permanent homes for dogs that were rescued from kill shelters
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Successfully fostered over 100 dogs of different ages, species, and special needs
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Responsible for caring, cleaning, socializing with people and other dogs, and working through issues caused by their situation prior to fostering
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Reviewed applications and conducted home checks for organizations to ensure homes were suitable for adoption
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Worked closely with newer foster families as they become familiar with the fostering process
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● Coordinated bidding process for various projects within development
● Worked with HOA board on annual budget
● Contributed to annual newsletter
***************@*****.***
Lexington, SC 29072
Skills
Proficient in Microsoft Office Suite (Word,
Excel, Access)
● Strong organizational skills
● Friendly, positive attitude
● Customer service
● Problem-solving
● Attention to detail
Education
05/1997
Cabrini College
Radnor, PA
Bachelor of Social Work
05/2003 - 06/2005
Cendant Mortgage - Analyst Secondary Marketing
Mt. Laurel, NJ
01/2001 - 05/2003
Cendant Mortgage - Mortgage Processor/Counselor
Mt. Laurel, NJ
11/1998 - 01/2001
Provide information to brokers to facilitate the underwriting process in a call center
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Maintain relationships with brokerage firms, and maintains high levels of customer service on a daily basis
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● Ability to organize and coordinate multiple tasks
● Excellent oral and written communication skills
● Ability to adapt to change, and works well under time constraints Exhibits professionalism when dealing with escalated issues and assists in the resolution
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Assisted the Construction loan department in achieving weekly targets set by the Secondary Market
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Analyzed delinquent loan reports so that they were sold properly to the Secondary Market
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Point of contact for Corporate Client customers throughout the relocation process
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● Dealt with a high volume of inbound calls on a team environment Maintained a top-level customer service rating while closing a minimum of 50 loans
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