It Project Manager

Ayman H’raghi – CV - Page: * / *

Ayman Hraghi

Senior IT Project manager

PMI

®

PMP

Certified

ITIL Foundation Certified

Personal information:

Email: *****.***@*****.***

Mobile number: +216-******** / +216-********

Location: Tunis, Tunisia

Career Summary:

Over 14 years of valuable Experience around IT Project management, Business Analysis, during these times I was very lucky to work on multiple Mega-projects in different domains and technologies, Public Services, Education, Finance, Healthcare, Real Estate, CRM, PMO, ERP’s, Sports technologies and so on.

Relevant Experience:

May 2024 – Present: Senior IT Project manager, Brilliant, Saudi Arabia / Tunisia

• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.

• Technical evaluation and feasibility assessment of different SLA and contractors' agreements respecting the procurement process and standards.

• Review and improve the change management process to ensure better quality of resolution and gain time on each troubleshooting problems and incidents.

• Prioritize and optimize the ticketing system structure by shortening the process of resolution depending on the criticality of issue and related stakeholder impact.

• Developing a deep understanding of scope to gain insights into the scope of service delivery:

• Elaborate the estimated budget related to the application and delivery department based on the available and planned resources as well as the review of the IT financial expenses during the projects.

• Implementing IT strategies that deliver projects on schedule and within budget

• Requirements elicitation, analysis and documentation.

• Elaborated the gap analysis between expected requirements deliverables and actual implementation.

• Maintaining project timeframes, budgeting estimates and status reports

• Managing resources for projects, such as computer equipment and employees Ayman H’raghi – CV - Page: 2 / 6

• Coordinating project team members and developing schedules and individual responsibilities

• Using project management tools such as MS Project and Jira to track project performance and schedule adherence

• Measure project performance using appropriate tools and techniques.

• Manage the relationship with the client and all stakeholders.

• Establish and maintain relationships with third parties/vendors.

• Create and maintain comprehensive project documentation. Nov 2023 – April 2024: Senior IT Project manager (PMO), Qatar Free Zones Authority

• Act as a focal point between the head of Department, Operations, applications departments and Vendors to ensure the monitoring and performance of delivery all aspects included.

• Build and monitor ICT Department Strategy Roadmap for 2024, covering all pillars and objectives.

• Create and control projects artifacts in multiple project aspects, Project charter, stakeholder management, Schedule, resource and risk management.

• Conduct the definition of project scope and objectives, involving stakeholders and ensuring technical feasibility for ERP (MS Dynamics) and CRM solution provided for investors.

• Manage MS 365 Dynamic CRM integration and customization considering scope of work, dependencies and end-user's expectations.

• Elaborate the estimated budget related to the application and delivery department based on the available and planned resources as well as the review of the IT financial expenses during the projects.

• Manage tenders and RFPs using Procurement module in ERP System (MS Dynamics)

• Collaborate with Financial department to proceed for budget estimation and repartition.

• Ensure that all projects are delivered on-time, within scope and within budget.

• Coordinate with Key stakeholders in the team to ensure a proper review and assessment of the incidents occurring in multiple departments, including applications, operations, infrastructure, security and networking.

• Design and monitor the levels and layers of support intervention to insure efficiency of incidents treatment.

• Align team performance with customer expectation by improving the quality of support consequently the overall delivery performance taking into consideration the SLA conditions and rules.

• Maintaining strong relationships with teams, internal and external stakeholders to enable effective dialogue exchange between departments

• Elaborate and improve the service policies, documentation and update of knowledge base articles

• Develop a detailed project plan to monitor and track progress.

• Manage changes to the project scope, schedule and costs using appropriate verification techniques.

• Meet with business users to take detailed ordering briefs and clarify specific requirements.

• Delegate project tasks based on staff members’ individual strengths, skill sets and experience levels.

• Track project performance using MS Project and planner, specifically to analyze the successful completion of short and long-term goals.

• Meet budgetary objectives and adjust project constraints based on financial analysis.

• Develop comprehensive projects plans to be shared with the management as well as other staff members.

• Perform and manage the procurement and tendering process for IT department as per organizational procedures.

Ayman H’raghi – CV - Page: 3 / 6

• Perform technical and commercial evaluation of proposals as per organizational procedures. Dec 2021 – July 2023: Senior Business System Consultant,

• Project management, ensure monitoring and control of FIFA QATAR 2022 World Cup stadiums systems and platforms integration:

- Plan and lead the team to the delivery and accomplishment of project tasks.

- Define and review the project plan and scope baseline.

- Perform an effective communication and Stakeholders management.

• Communicate planned changes to stakeholders and ensure proper documentation of change requests.

• Help the change management department to perform an optimized assessment of the change requests that have been created and acknowledged.

• Documentation and Reporting: Reviewed and elaborated the following key documents:

- Scope of work.

- Requirements traceability matrix analysis and review.

- Active responder training documentation.

- Test summary report.

- The change management progress reports.

- Business Acceptance Scenario.

- UAT Report analysis.

- UNISTAD Command Centre applications integration.

- Active responder and SOP commanding testing.

- Digital twin functional testing.

Technologies and tools: MS Project, MS Office, BPMN, ITSM tool. April 2019 – Dec 2021: IT Project Manager, Ministry of Transport and Communication, Qatar

• Elaborate and control Project management plan of several projects around Hukoomi national Portal and government Entities.

• Ensure the continuous improvement of the service delivery procedures and process, as well as the gap analysis of the SLA aligned with the ministry targets.

• Support and maintain ERP system, specifically Financial module including employees benefits such as allowance and insurance contracts and advantages.

• Lead the team to perform in a very motivating atmosphere and support team members to give their best output and performance to achieve project goals and perspectives.

• Coordinate with different teams within the incident management department to act proactively to the criticality and priority of the incidents and problems raised.

• Assist the team to define precisely the priority and accountability of incidents and problems raised by end users.

• Manage and coordinate the multiple vendors agreements and progress, to make sure the effectiveness of the delivered outputs and performance. Ayman H’raghi – CV - Page: 4 / 6

• Raise a periodic evaluation report to the head of department concerning the status of vendors agreement and SLAs to assist on crucial decisions on that regard.

• Set and review the incident management plan for Application and operation team to assist the head of IT to have a summarized and global view on the whole department and provide proactive solution for challenging projects.

• Review and enhance SDLC processes and methodology and strategic plan of software development.

• Feasibility study of Government solutions and platforms.

• Lead and Collaborate with Project's Managers, Coordinators and team members to ensure alignment of Implementation progress with the expected Business requirements.

• IT applications problem solving and follow-up of critical IT incidents and high priority change requests.

• Study the implementation of Government portal services according to international trends and best practices.

Technologies and tools: MS Project, MS Planner, Office, MS SharePoint, MS Visio, BPMN, TFS Microsoft Teams, JIRA

Dec 2017 – April 2019: IT Project manager / Sr Business analyst, Ministry of education and high Education, Qatar

• Manage the project planning sessions to establish scope, assumptions, constraints, deliverables, milestones, work breakdown structure, and timelines according to established project level category related to Education.

• Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.

• Feasibility study of Government Education IT solutions

• Collaborate with Project's Managers, Coordinators and System analyst to ensure alignment of Implementation progress with the expected Business requirements

• Practice and perform project management methodology and milestones reports, Project plan, Gantt charts, Projects Status report, Cost Effectiveness Report,

• Gather, analyse and modelling of requirements related to Government's Education IT solutions

• Build Business Requirement Document, Business process and system workflows

• Build Business analysis Strategies in IT Applications Department

• System Architecture and analysis of IT services Technologies

• Continuously Collaborate with stakeholders to perform a high level of communication and understanding of requirements

Technologies and tools: MS Project, Oracle Business Suite, Office 365, Power BI, MS SharePoint, MS Visio, BPMN, TFS. Teams, Scrum Agile Kanban board. Jan '2015– October-2017: IT Project coordinator, Seladigital, KSA

• Build the strategy of Business and requirement gathering

• Defines application problem by conferring with clients; evaluating procedures and processes.

• Develops solution by preparing and evaluating alternative workflow solutions.

• Analysis and review of Business/System requirements of PMO project

• Leading and cooperate with QA analysts Team in PMO project (KSA public sector)

• Database management and data analysis

• Insuring the international standards of Quality documentation and procedures Ayman H’raghi – CV - Page: 5 / 6

• Build the policies and strategies of communication in the company

• mapping and documenting interfaces between legacy and new systems;

• Integration of ERP solutions and customization

+ Odoo 10 ERP Finance and ERP Solution analysis and customization

+ Odoo CRM Healthcare implementation

+ Odoo HIS Healthcare solution analysis and customization

• Perform professional written and verbal communication

• Deal with Governance and IT service management policies Technologies:

• BPMN/UML

• Oracle ADF

• Odoo 10 ERP Finance

Oct’2012 –Jan’15: Analyst programmer, Taysir Solutions Tunisia

• Requirements gathering and analysis Asset management solutions

• Edit/Updating database scripts both on oracle and Microsoft environment

• Creating /editing test plans and test scenarios referring to new specifications

• Follow the bug fixing and perform the test regression

• Study and test the functional requirements of the system

• Evaluate the stress testing to insure the performance of the applications

• Follow and evaluate the feedbacks of end-users to ensure the satisfaction of clients

• Communicate with developers and analyses conformity with specifications.

• Design and develop management application of exploitation of a marble quarry project, the application manages the classification of the blocs of marble referring to different categories and criteria

• Design and programming Real Estate management application Technologies:

• SQL Server 2005/2008

• Dev Express Controls Library

• ASP.NET / C#

• MS SharePoint 2007

Jan’2011 – May’2011: IT Troubleshooting Consultant, Synertech Tunisia

• Technical support and IT troubleshooting

• Manage and configure VMware platform

• Network Configuration and assist

• Archive and google App configuration

Jan’2009 – May’2009: Internship Final Project, CNI (Information Technology National Centre)

• Modelling and system analysis

• SharePoint programming (design and Modelling of a workflow application management – EDM)

• Database management

• Configuration IIS server

Technologies:

• UML Modelling

• C# Programming

• Microsoft Office

Degrees

Bachelor's degree in computer science and management Ayman H’raghi – CV - Page: 6 / 6

Sep '03 – Jun’09 – ISG Tunis, TUNISIA

Baccalaureate degree in economics and management

Jun '03 – Assad ibn fourat secondary school, TUNISIA Certifications and Trainings:

- IT Project manager - PMI® PMP Certified Sep 2021

- ITIL Foundation V3 IT Service management Jan '10 - 2016 – Prometric- KSA Linguistic skills

Arabic English French

Speaking Mother tongue Fluent Fluent

Writing Fluent Fluent Good

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