Data Entry Customer Service

Rebekah A. Josey

505-***-**** **************@*****.*** Albuquerque NM 87123

Work Experience:

Assistant, Catering for Business and Residential Jesse Romero September 2023 - Present

Prepare the requested menu and work together to get accomplished. Load into van all materials Needed. Prepare paperwork needed to be signed for total charges. Interact at function to make a great experience. Breakdown tables and clean area. PSI/Grant Approvals- Temp at Robert Half for special Projects June 2024 - August 2024

Graded Grant requests for money to improve schools. Data Entry for Contractor and Journeyman’s License. Administrative Assistant II, State of New Mexico Housing Department Temp Position August 2023

Deliver exceptional customer service by addressing inquiries and resolving conflicts efficiently. Facilitated effective client communication to build lasting relationships and ensure satisfaction. Front Desk/Check-In BlueHalo - Temp at RobertHalf

October 2022 - January 2023

Streamlined office organization to enhance efficiency and improve workflow among team members. Delivered exceptional customer service by addressing client concerns and providing Timely resolutions. Coordinated appointment scheduling to maximize availability and ensure a seamless experience for clients.

Security Officer at Shimmel Security

October 2021 - January 2022

Answered secured front door to let in for meetings. Arrange food and drink company orders for employees. Sign in and chat to employees that a client is waiting in the lobby. Ran metal detector at concerts to check for weapons, illegal drugs and alcohol. Assistant Tile and Carpet for Fred Granger

May 2014 - September 2019

Loaded truck with materials and unloaded at the end of day. Worked on Residential and Business Properties. Worked with client to assist with choosing the best for their homes or business.

Caregiver at Xerox

October 2013 - January 2014

Made sure the individual taking care of took medications on time and was fed on time. Apartment Leasing Agent at Rober Cox and Associates May 2011 - March 2012

Drafted and negotiated lease agreements to ensure clear terms and conditions for tenants and landlords. Showcased available apartments to prospective tenants, highlighting key features and benefits. Fostering strong client relations through effective communication and responsive service. Managed property operations to ensure optimal maintenance and tenant satisfaction. Customer Service/Presbyterian Hospital/Temp agency project February 2008 - March 2008

Took incoming calls for beginning of the implementation of incoming customer service calls. Customer Service at Express Scripts

Dec 2006 - December 2007

Processed orders efficiently to ensure timely fulfillment and enhance customer satisfaction. Handled inquiries with professionalism and care, providing accurate information and support to clients. Handled conflicts effectively by employing active listening and problem solving strategies. Utilized CRM software to maintain organized customer records and improve communication, Resolved customer issues promptly, demonstrating a commitment to exceptional service and customer care.

Data Entry Clerk/Kelly Services/Blue Cross Blue Shield September 2007 - December 2007

Data Entry for underwriters. Executed meticulous accuracy checks to ensure data integrity and compliance with organizational standards. Demonstrated typing proficiency by producing high quality documents in a timely manner. Managed and organized large volumes of data to facilitate efficient retrieval and reporting processes. Maintained databases by performing regular updates and troubleshooting to enhance operational performances Verified documents systematically to confirm authenticity and adherence to specified guidelines. Customer Service Representative/Kelly Services/Deluxe Advertising July 2006 - September 2006

Processed orders efficiently to ensure timely fulfillment and customer satisfaction. Managed customer complaints by implementing effective resolution strategies to enhance service quality. Provided expert quality support to assist customers with technical inquires and usage guidance. Maintained customer records diligently, ensuring confidentiality and accuracy. Executed Data Entry tasks to maintain up-to date and organized records. Night Auditor - Red Feather Lodge

October 2005 - June 2006

Resolved Customer Conflicts quickly and efficiently. Maintained and updated customer records diligently ensuring information accuracy and confidentiality. Foster positive relationships and loyalty. Ensure monies balanced at the end of night or day based on intake of check-ins and reservations.

Telebanker at AmSouth Bank

November 2004 - March 2005

Incoming calls at call center regarding Balance inquires. Transfers, updating contact information, Resolving lost ACH and checks. Managed customer accounts diligently, fostering strong relationships and ensuring ongoing client satisfaction. Cross sold products effectively. Contributing to increased revenue and improved customer experience. Customer Service and Collections at Sprint Corporation/PCS November 1992 - June 1998

Took incoming calls at call center regarding calling plans, international and domestic. Updated contact information, as well as. Rerated bill to fit new calling plan as courtesy.Researched and adjusted electronic payments. Resolved outstanding issues with other departments.

Education:

Sacramento City College 3.8 GPA

1993-1997

Associate Degree In Sociology

Certifications and Licenses:

Benefit Certifications and Referrals Express Scripts/PCA Valid Drivers License

Skills:

Account Maintenance. Admin Assistant. Answering phones, Bankruptcy Laws, Beverage Sales, Caregiving, Carpet Installation, Catering Experience, Claims, Collection Management, Customer Service, Data Entry, Detailed Oriented, Doors, Faxing, Filing System, High Volume, Hospital, Invoicing, Lobbying, Lodging, Medicaid, Microsoft Excel, Prior Authorization, Receptionist, remodeling, Reservation, Skip tracing, Sociology, able to navigate Microsoft Windows Operating Systems and corresponding Microsoft Office/Office 365 Applications

(Outlook/Excel/Word/Powerpoint/Etc...)

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