Operations Manager Coordinator

CURRICULUM VITAE

PERSONAL INFORMATION

Name: Samuel Nyakundi

Address: ***, *****

Phone: +254*********

Email: *************@*****.***

OBJECTIVE:

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the organization.

KEY COMPETENCIES AND SKILLS:

• Business development and market analysis

• Risk assessment and insurance expertise

• Strategic planning and execution

• Financial management and budgeting

• Leadership and team management

• Relationship building and stakeholder management

• Excellent communication and presentation skills

WORK EXPERIENCE

Operations Manager

Organization: Santep Group Limited

Period: July 2020 -to date

Some of the duties and responsibilities

• Leading and overseeing all aspects of the organization's operations, including strategic planning, financial, overall management, and business development.

• Formulating sound strategies to ensure efficient utilization of the company’s resources and assets to yield maximum returns.

• Developing and implementing policies and procedures to ensure efficient and effective.

• Ensuring continuous improvement of the quality and value of offered services to promote client satisfaction and client retention.

• Ensuring that the organization complies with government/non-government and other legislation in the provision of its services

• Analyzing and identifying problems to determine cause and desired resolution

• Overseeing preparation of annual budgets and establishing proper internal monitoring and control systems and procedures

• Developing and implementing policies and procedures to ensure efficient and effective operations.

• Motivating employees and maintaining a conducive work environment for them to encourage maximum production

• Overseeing and formulating contractual agreements and with other industry players

• Fostering mutual relationships with relevant stakeholders.

• Developing and implementing policies to ensure the safety of patients and staff

• Managing the hiring, firing, and training of staff members to ensure efficient operation of the organization

• Facilitating development, implementation, and maintenance of systems that promote desirable general outcomes for all stakeholders.

Client Relationship Manager

Organization: MIC Global Risks Insurance Brokers

Period: 2009 - January 2020

• Building and maintaining strong relationships with prospective and existing clients both locally and internationally

• Providing clients with comprehensive product/service consultations and guiding their decision- making process

• Set sales and revenue targets and work diligently to meet them

• Resolving complaints and issues efficiently and in a timely manner.

• Build relationships with key employees among customers

• Create plans to address clients’ business needs

• Schedule regular meetings with customers to ensure they are satisfied

• Act as point of contact for complaints and escalate issues as appropriate

• Help sales team up-sell or cross-sell services and products

• Ensure both the company and clients adhere to contract terms

• Study competition to find new ways to retain customers

• Collaborate with internal teams to address customers’ needs

• Managing client relationships by providing personalized insurance solutions tailored to their needs.

• Conducting risk assessments and advised clients on appropriate insurance coverage.

• Building strong relationships with stakeholders, including financial institutions, government agencies, and insurance providers

• Developing and maintaining a strong network of insurance providers

• Negotiating favorable terms for various clients offering widest coverage as possible.

• Overseeing claims management and resolution.

Assistant Underwriter

Organization: BTB Insurance Brokers

Period: 2008 January – 2009 August

• Soliciting and analyzing quotations for competitiveness,

• Weighing loss exposures and determining underwriting alternatives

• Assessing client background information and financial status

• Liaise with other teams to gather information and opinions.

• Review insurance applications for compliance and adherence. Others;

Director;

Organization: Association of Insurance Brokers Sacco Period: 2022 to date

EDUCATION BACKGROUND:

Course: Master's Degree in Strategic Management (Ongoing) School: Kenya Methodist University

Course: Bachelor's Degree in Business Information Technology School: Mount Kenya University, 2016-2018

Course: Certificate Course in Insurance

Institution: College of Insurance, 2009-2010

Course: Certificate of Proficiency

Institution: College of Insurance, 2008

Course: KCSE (Kenya Certificate of Secondary Education) School: Mogonga Secondary School, 2001-2004

Course: KCPE (Kenya Certificate of Primary Education) School: Mogonga Primary School, 1991 to 2000

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