Customer Service Quality Control

ADESANWO TEMITOPE TOBI

**, ********** ******, *****, ****, Lagos State

+234 (0-806******* *************@*****.*** Linkedin

PERSONAL SUMMARY

I am a focused, passionate and dedicated team player with vast adaptability to learning on any professional field. I am proactive in organising information, prioritising tasks and approaching issues with an analytical mind. Ihave worked in a variety of professional environments and i am able to take on challenging positions which involve managing a wide range of multitasking work priorities.

INSTITUTIONS ATTENDED & QUALIFICATIONS OBTAINED WITH YEAR

2012-2016 TAI SOLARIN UNIVERSITY OF EDUCATION, Ijagun, Ogun State

B.A(Ed) English Language and Literature

Second Class (Hons) Lower Division

2004-2011 TAI SOLARIN UNI. OF EDU. SEC. SCH., Igbeba road, Ijebu Ode, Ogun State

West African Senior School Certificate Examination (WASSCE) 1A,2Bs,5Cs

HONOURS & AWARDS

Most Influential Corps Member in Oyan(NYSC) 2018

Vice Chancellor’s Award for Best Teaching Practice Student (TASUED) 2016

WORK EXPERIENCE

JEFSONA VENTURES LTD - Ikorodu, Lagos State, Nigeria

Assistant HR Executive/ Quality Control/ Inventory Officer Nov. 2021- June 2023

● I scheduled meetings, kept administrative records and ensured recruitment and personnel matters are dealt with as soon as possible.

● I oversee the release, proper channeling and usage of raw materials to give the required result.

● Also supervised the sampling and verifying of products quality before and after packaging through online verification, making sure that products are produced to the highest standards, meeting the required safety and quality bar set by the company.

● Ensured that cycle counts are being conducted on a timely and regular basis and with the responsibility of recording analysing, requisitioning of materials that are low in stock.

MICHO FEMADES & COMPANY LIMITED - Onipanu, Lagos State, Nigeria

Administrative/ Customer Service / Assistant HR Executive May 2018 - Oct. 2021

● I scheduled meetings, kept administrative records and ensured recruitment and personnel matters are dealt with as soon as possible.

● I resolve customer complaints, responding to phone call and email requests and maintaining customer service records.

● I prepare performance appraisal and reviews to provide feedback and recommendations to the managing partner, this resulted in total discipline and unity amongst the legal officers and the admin officers who were always at loggerheads, while reporting directly to the management partner.

● Basically, I handle recruitment activities alongside team members for the company

BIRDS ‘N’ ACRES BY ASHER FARMS – Ijebu-Ode, Ogun State, Nigeria

Admin. Assistant/ Customer Service / Sales / Marketing (Remote) Nov. 2017 - Sept. 2023

● I schedule meetings and interact with clients on farm produce.

● I make sure that work is done safely and in time to meet targets and orders.

● With team efforts we ensure compliance with government regulations and health and safety standards.

● Basically, I keep an up-to-date knowledge of pests and diseases.

● I assist with the sale and purchase of livestock.

● Alongside team effort, we monitor and oversee all farm financials including budgets, cash flow, and costs.

● I plan and oversee many different activities including go-to-market launches, advertising, email campaigns, events, and social media.

RELIABLE SUPERMARKET - Ikorodu, Lagos State, Nigeria

Supervisor July 2016 - Mar. 2017

● I effectively supervised the day to day running of the mart, making sure that goods are well arranged on shelves and in store and also man managing other workers

● Preparation if day to day transaction report. Also saddled with making decisions that enhanced the popularity of the mart in the environs.

● Ensured that cycle counts are being conducted on a timely and regular basis and with the responsibility of recording analysing, requisitioning of materials that are low in stock.

● I engaged in many different activities including restocking and advertisement

VOLUNTEERING & OTHER EXPERIENCES

LOVING GAZE: SAINTS PETER & PAUL NURSERY AND PRIMARY SCHOOL, Lekki, Lagos State, Nigeria

Class Teacher Sept. 2023- Present

● Responsible for teaching and facilitating learning processes.

● I develop lesson plans and delivers engaging and interactive lessons.

● Provides assessment for progress progress.

● Assists the sport director.

● Prepares pupils for quiz and debating.

● Acts as the primary 6 pupils' prep coordinator.

ROAD SAFETY REGULAR VOLUNTEER

Member NYSC Road Safety Club June 2017- Present

● I assist with the control and regulation of traffic.

● I also aid with community security.

ST PETERS AFRICAN CHURCH MIDDLE SCHOOL, Oyan, Osun State, Nigeria

Subject Teacher June 2017-Mar. 2018

● Responsible for teaching and facilitating the learning of English language as a subject.

● I developed lesson plans and delivered engaging and interactive lessons.

● Provided assessment for students progress.

● Assisted the sport master, acted as the principal corper.

● I was equally saddled with the duty of preparing students for quiz and debating.

ANSAR-UD-DEEN SENIOR HIGH SCHOOL, Ijebu Ode, Ogun State, Nigeria

Student Teacher/ PTA Teacher Oct. 2015- April 2016

● Taught English language as a subject.

● Taught Literature in English as a subject.

● Developed lesson plans and lesson notes.

● Provided assessment for students progress.

● Also worked as the 2016 SSS3 students' prep coordinator.

PHOEBE MAGAZINE – Lagos State, Nigeria

Customer Service/ Media Coordinator/ Marketing Online Magazine (Remote) June.2015- Present

● I create and moderating business pages on social media platforms

● I read content and correct spelling, punctuation, and grammatical errors.

● I rewrite text to make it easier for readers to understand.

● I verify facts cited in material for publication.

● I develop and executing social media strategies.

● I generate engaging content for all social channels.

● I plan advertising campaigns for clients

● I purchase ad space from clients and subscribers.

● Basically, I manage marketing budgets, and implements marketing campaigns.

TRAINING, ACHIEVEMENT & SKILL TECHNICAL

● I am proficient in the use of microsoft office suite packages i.e. word, excel, powerpoint etc.

● I am a proven team leader and player with ability to work under intense pressure and achieve results within stipulated period.

● I am widely vast and skilled with excellent numerical, writing, communicating, gathering, analyzing, documenting, and tracking activities for proper feedback.

● I possess well sharpened curriculum development skills.

● A proactive self-starter with strong analytical capabilities, able to use problem solving skills to resolve inventory discrepancy and also adhere strictly to details.

LANGUAGE

● English Language (Proficient) and Yoruba Language (Native)

ADDITIONAL KNOWLEDGE & CERTIFICATES

● Alison - Online

Diploma in Customer Service 2024 (In View)

● Alison - Online

Masteringthe Art of Persuasive Writing 2024 (In View)

● Alison - Online

Introduction to Journalism 2024 (In View)

● Alison - Online

Diploma in Human Resources 2023 (In View)

● Alison - Online

Diploma in Quality Management 2020 (In View)

● Knowledge of British Curriculum (Key Stage 1 and 2)

● Computer Operator and Instructor

INTERESTS

Drama; both acting and directing (Member NASELS Drama Group)

Singing (Assistant Music Director- NCCF Odo Otin Sub Zone)

REFERENCE

Available on request

Contact this candidate