Customer Service Law Enforcement
Resume:
Karissa Rene Hall
Wilmington, NC 28412
************@*****.***
Skills
Efficient with use of computer software systems for general office use and medical systems. Excel spreadsheets, word documents, PDF files, and understanding medical documents. Working knowledge of medical insurance and HIPPA policies. Practical use of multi-line answering systems, email, multi screen computer systems, phone forwarding / pick up systems, fax machines, scan email, scan fax, and digital scanning for paper documents. Ability to proficiently type on documents while speaking to persons or customers on the phone, enter data information and complete forms. Telephone etiquette with experience in handling various customer service situations. Type a minimum of 40 words per minute.
Experience
June 2016 - PRESENT
New Hanover County Sheriff'sOffice,Wilmington, NC - Detention Officer
● Detention Corporal for three years, supervising up to 30 personnel on a squad
● Complete schedule rosters, vacation, training and transfer requests
● Complete daily shift reports, form 18/19, Daily observations reports
● Train new hires
● Book in and out new inmates into the Detention facility, enter in sentencing information, court dates, judgements, charges and demographic information.
● Control the security of the facility by using the central control room, security cameras and door operating system
October 2010- June 2016
Circle K, Wilmington, NC - Assistant Manager
● Complete bank deposits
● Open and close the store locations
● Assist in grand openings of new stores
● Train new hires
● Complete store orders and restocks
● Handle customer complaints and concerns
● Complete schedules and vacation requests
2
March 2006 - October 2009
Family Practice Center, Plant City, FL - Medical Receptionist
● 26 line answering system
● Insurance entry
● Scheduling
● Answering calls from patients and sending notes to the correct doctors nurse for medical questions or concerns
● Sending internal messages attached to patient charts for medical record requests, prescription refills, appointment requests and general health questions Education
August 2001 - May 2005
Eugene Ashley Highschool Wilmington, NC - Diploma
Awards / Certifications
CPR Certified
Merit Award for work during hurricane efforts in law enforcement Multiple college credits associat ed with law enforcement training Certifications in recognizing: strokes, heart attacks, dehydrations, overdoses, mental health issues and possible suicidal subjects.
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