Administrative Assistant Customer Service

***** *********** **, *******, **, *****

Mesia Joseph

**************@*****.***

Administrative Assistant with over 26 years of extensive expertise in enhancing office communication

and operational efficiency. Proficient in data analysis, organization, and customer service, leveraging

skills to streamline report generation and improve productivity. Dedicated to fostering a collaborative

environment and ensuring seamless onboarding, with a focus on strategic decision-making and

minimal operational downtime.

Employment history

Administrative

Assistant, Kroger, Nov

2018 - Present

Houston, TX

Manage multi-line phone system and visitor greetings, enhancing office communication.

Generate detailed reports and presentations, improving information accessibility.

Oversee client correspondence and records, boosting operational efficiency.

Guide new employees on procedures and policies, ensuring seamless onboarding.

Coordinate office equipment repairs, maintaining uninterrupted workflow.

Fostered a welcoming environment by greeting visitors and managing multi-line phone

systems, enhancing client interactions and satisfaction.

Streamlined report generation and presentation preparation, improving office

productivity and reducing turnaround time for deliverables.

Conducted research to gather and analyze industry data, providing insights that informed

strategic decision-making for management.

Coordinated with vendors for prompt office equipment repairs, ensuring minimal

downtime and maintaining operational efficiency.

Maintained accurate client correspondence and records, contributing to enhanced office

organization and communication flow.

Streamlined onboarding processes for new hires, ensuring a smooth integration into the

team and enhancing overall employee satisfaction.

Generated detailed reports and presentations, enhancing information accessibility and

supporting informed decision-making for management.

Operations

Coordinator, BBVA

Compass, Dec 1999 -

Coordinated teams to exceed targets, enhancing efficiency and collaboration.

Implemented strategic plans, optimizing routes and boosting productivity.

Resolved safety issues, improving compliance and workplace safety.

Nov 2013 er dat: ting decisi ki

Houston, TX nsured data accuracy, supporting decision-making processes.

© Investigated account issues, enhancing customer satisfaction.

© Developed a comprehensive training program for staff, enhancing team skills and

significantly improving operational efficiency.

© Analyzed operational data to identify inefficiencies, implementing corrective measures

that resulted in noticeable gains in productivity.

Education

University of Houston, Houston, TX, Jan 1995 - Jan 2005

Communications

Brightwood College, Houston, TX, Jan 2015 - Jan 2016

Medical Billing and Coding

Skills

Data Analysis Computer Proficiency Time Management Organization

Data Entry Database Management Office Equipment Customer Service

Microsoft Word PowerPoint Excel Research

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