Customer Service Administrative Assistant

Jamie Donalson

Remote Customer Service Professional

Sierra Vista, AZ (part time)

Tijuana, Mexico (part time)

*************@*****.***

U.S. +1-520-***-****

Mx +52-661-***-****

LinkedIn (if available)

Professional Summary

Adaptable and customer-focused professional with 5+ years of experience in fast-paced service roles. Skilled in handling customer inquiries, resolving issues efficiently, and delivering empathetic support via phone, chat, and email. Tech-savvy, dependable, and experienced with remote work environments. Seeking a remote customer service position where I can contribute excellent communication skills and dedication to client satisfaction.

Skills

- Customer service & support

- Remote work tools (Zoom, Slack, CRM systems)

- Conflict resolution & de-escalation

- Time management & multitasking

- Bilingual (English/Spanish)

- Microsoft Office, Google Workspace

Professional Experience

Customer Service Representative – [Slots.lv Casino]

• Handled inbound and outbound customer inquiries via phone, chat, and email.

• Resolved billing, technical, and general service issues with 95% customer satisfaction rate.

• Documented all customer interactions using CRM software.

• Worked independently in a remote environment, managing time and tasks with minimal supervision.

Administrative Assistant – [Montys Motors inc.]

• Provided administrative support including scheduling, email management, and data entry.

• Maintained accurate client records and processed confidential documents.

• Communicated effectively with team members and clients across multiple locations.

Licensed Cosmetologist for 9 years – [Master Cuts/Elfies Hair/Venue Hair Studio/Regis Salons/Great Clips]

Women’s and Men’s haircutting

Styling

Colouring/Permanents

Shampoo

Waxing, facials, massage

Scheduling/Booking appointments

Open/Close and manage shop

Training/Teach speed cutting classes

Ensured excellent customer service and satisfaction

Clean-up

Communicated effectively with team members and clients across multiple locations.

Education

High School Diploma [Graduated 1.5 years early]

Cosmetology License

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