Customer Service Salt Lake

Professional Summary

Skills

Experience

Cristy Pearson

385-***-**** ***************@*****.*** Murray, UT 84107 Results-oriented Customer Service professional who holds high level of professionalism and courtesy at all times. Manages high-volume of inbound and outbound customer calls to assist callers with various issues. Communicative individual with a track record of providing excellent service at all times.

• Computer Proficiency • Policy Analysis • Analytical Thinking

• Financial Acumen • Empathy and Compassion • Active Listening

• Attention to Detail • Continuous Improvement

Insurance Service Professional October 2019 - Current Nationwide Insurance/Concentrix, Salt Lake City, Utah

• Answered 40-55 calls per day, from Insurance agents and policyholders regarding their Auto, Home, and Umbrella policies.

• Supported company policies by adhering to privacy and confidentiality procedures.

• Educated customers on insurance products and coverage options.

• Participated in ongoing training sessions to improve customer service skills.

• Handled billing inquiries and resolved payment disputes with clients.

• Resolved customer complaints and concerns in timely manner. Virtual Customer Service Representative March 2015 - October 2019 Adecco/RRT, Salt Lake City, Utah

Answering inbound calla/emails for customers placing pickup orders from restaurants such as, KFC, The Habit Burger, Olive Garden, etc.

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• Provided exceptional customer service, addressing inquiries and concerns promptly.

• Handled cancellations and adjustments to existing orders professionally and quickly.

• Resolved any order discrepancies or issues promptly.

• Communicated with customers regarding order status and updates.

• Entered customer orders into system accurately and timely. Scheduling Specialist June 2007 - October 2009

First American Title Company, Sandy, Utah

• Placed outbound phone calls to agencies to locate agents willing to complete BPO's on damaged properties.

• Prioritized tasks based on urgency, complexity, and resource availability. Education

Language

Documented base schedule for future turnaround schedule, continuously refined strategies and shared baseline details across sites.

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• Identified potential schedule conflicts and provided solutions for resolution.

• Assisted in preparing schedule reports for management review. High school diploma - Central High School, Salt Lake City, UT June 1999 Native

English

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