Customer Service Sales Associate

Megan K. Miller 352-***-****

***********@*****.***

Spring Hill, FL 34609

SUMMARY

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

EXPERIENCE

Dollar General—Keyholder/Lead Sales Associate

July 2023 - PRESENT

● Completed thorough opening, closing and shift change functions to maintain operational standards each day.

● Recorded and maintained financial documents.

● Prioritized and facilitated customer service for diverse transactions, such as refunds and exchanges.

● Asked open-ended questions to learn about customers’ needs and escorted to merchandise locations.

● Collaborated with vendors to coordinate product rotation.

● Managed and assessed the quality of inventory.

Kaydem Credit Help—Senior Consultant/Client RelationsSpecialist June 2020 - April 2023

● Processed all incoming correspondence; rerouted only if necessary.

● Coordinated and maintained appointment schedules.

● Time management and prioritization of tasks, or follow-ups.

● Facilitated customer communication regarding their accounts.

● Provided detailed credit counseling, service availability information and pricing options for boosts in sales.

● Processed confidential customer information securely.

● Addressed customer voicemail messages quickly, maintaining a turnaround time of under 2 days.

● Ensured CRM accuracy by maintaining and adding updated information associated with customer files.

● Assisted with the entire transfer process from old CRM software to new CRM software.

● Coordinated with IT Security on data compliance and safety.

● Assisted in business-to-business relations.

● Facilitated assistance to coworkers and cross-department teams on diverse assignments as needed.

SKILLS

Adobe Acrobat Proficiency

Experienced in Salesforce

Google Suite Proficiency

Proficient in Microsoft Office

Python 3

Remote Desktop Software

Remote Desktop Protocol

Virtual Meeting Proficiency

Cash handling accuracy

Resource management

Customer Service

management

Scheduling coordination

LANGUAGES

English (written and verbal)

PROJECTS

CamerandPen Photography

—Photographs and Editing

Captured moments in

photographs using Digital

(DSLR) and 35mm Film (SLR)

cameras. Performed

darkroom chemical

processing for developing

film reels and

post-processing.

Cross-processed film for

digital exporting and offered

post-processing editing of

photographs digitally using

Adobe Lightroom or Adobe

Photoshop accordingly.

Independent Contractor—Delivery and Customer Service February 2020 - May 2020

● Process orders for deliveries.

● Product quality control and verification.

● Confirm alternative products and pricing of substituted items, if a requested product is not available.

● Deliver orders at the specified time.

● Communicate and coordinate with the customer regarding their order, delivery time confirmations and status of the order.

● Time management and navigation.

Yellow Van Handyman—Painter/Dry-Wall Assistant

November 2019 - February 2020

● Painted various surfaces including walls, cabinetry, and doors.

● Ensured cleanliness of workspaces and ensured protection of customers’ property by removing debris and placing protective coverings in designated areas.

● Utilized various equipment and tools specific to each task, including paint brushes, rollers, extenders, ladders and power tools.

● Maintained compliance with all safety equipment regulations.

● Obtained necessary supplies like sheetrock, lumber, paint and tools for job completion.

Kaydem Credit Help—Client Relations Specialist

July 2014 - September 2018

● Processed all incoming correspondence; rerouted only if necessary.

● Coordinated and maintained appointment schedules.

● Time management and prioritization of tasks, or follow-ups.

● Facilitated customer communication regarding their accounts.

● Processed confidential customer information securely.

● Addressed customer voicemail messages quickly, maintaining a turnaround time of under 2 days.

● Ensured CRM accuracy by maintaining and adding updated information associated with customer files.

● Assisted in business-to-business relations.

● Facilitated assistance to coworkers and cross-department teams on diverse assignments as needed.

Matson Logistics Warehouse— (Seasonal) Auditor

August 2013 - October 2013

● Sorted cargo by SKU code.

● Verified and confirmed outbound orders for accuracy and quality.

● Utilized pallets and cargo boards.

● Coordinated with loading team and fulfillment office.

● Kept accurate records of cargo movement and transaction details. EDUCATION

South Effingham High

School,Guyton, GA —

General High School Diploma

August 2006 - May 2010

General High School courses

with 3.4 GPA maintained all 4

years.

- Petty Officer in the Naval

Junior Reserve Officers

Training Corps Program

- Track & Field

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