Customer Service Administrative Assistant
Resume:
Jessica Almengor
Residential cleaning, business cleaning, Paralegal, Legal Assistant Customer Service, Collections, Member Services, Banking and Finance, Administrative Assistant, and Clerical Support.
Bakersfield, CA 93309
***********@*****.***
Professional Summary
• Residential cleaning
• Business cleaning
• Ability to mop, sweep, vacuum, dust, clean restrooms, kitchens, all parts of residential and businesses.
• Ability to operate washer dryer, dish washer, pressure washer, sprinkler systems.
• General office administration duties,
• answers phones, operates office machinery, fax machine, copier/ scanner with ability to scan documents to the appropriate file or program.
• Excellent customer service skills.
• Excellent organizational skills.
• Excellent written and verbal skills.
• Closed Department each evening.
• Ability to work independently and on a team.
• Resourceful; with the ability adapt quickly to changes within.
• Proficient in negotiations, with the ability to resolve delinquency on accounts.
• Patience; with the ability to manage stress in a fast paced environment.
• Trustworthy; with the ability maintain confidentiality and professionalism at all times. Authorized to work in the US for any employer
Work Experience
Collections Specialist
Safe 1 Credit Union-Bakersfield, CA
February 2009 to May 2020
Contact existing loan borrowers for past due payments by telephone and in writing. Follow up on payment arrangements, assist with payment options and or loan modifications. Main goal is to prevent borrowers from default and repossession of collateral. Update all account activity in system software. Other tasks include; assisting members with auto Insurance claims; contacting Insurance companies to request Information as needed. Responsible for logging and updating bankruptcy filings; filed claims, contacted the trustee and attorney as needed. Responsible for handling disability claims,obtaining information from sources to file claims, provided the insurance company with pertinent information as needed, to assure claims were filed and processed. Obtained disability payments insurance claim payments, and dealer refund payments as well as requested the refunds from the dealership or servicer. Upon receipt of all payments, responsible to log each payment on a spreadsheet. All logs were to be accurate for management and auditing reasons. Responsible for file maintenance as needed. Followed all requirements to reach month end goals and end of the year goals. Set up accounts for assignments such as Repossession of collateral, provided account information to Repossession companies
Filed notices of intent. Assigned accounts to 3rd party collection agencies. Cashier/Customer Service
Kentucky Fried Chicken-Bakersfield, CA
November 2002 to June 2005
• Took orders at the counter and in drive-thru
• Prepared food orders
• Prepared food and placed in hot case
• Mopped and swept restaurant
• Opened restaurant every other weekend
• Assisted more than one customer at a time as needed
• Other duties as assigned
Education
Associates Degree in Paralegal Studies
SBB College-Bakersfield, CA
2006 to 2007
Skills
• Customer service (10+ years)
• Phone etiquette (10+ years)
• Research
• Cashiering (3 years)
• Microsoft Office (10+ years)
• Time management (10+ years)
• Food service
• English
• Typing
• Resourcefulness (10+ years)
• Guest services
• Kitchen experience
• Blogging
• Microsoft Outlook (10+ years)
• Retail sales
• Bank Secrecy Act
• Basic math
• Social media strategy (10+ years)
• Negotiations (10+ years)
• Restaurant experience
• Organizational Skills and attention to detail skills, basic math skills, basic database skills, ability to operate a motor vehicle. (10+ years)
• Data collection (10+ years)
• Customer support (10+ years)
• Social listening
• Multi-line phone systems (10+ years)
• Writing Skills (10+ years)
• Clerical experience
• Analysis skills
• Professionalism (10+ years)
• Word Processing
• Search Engine Optimization (SEO)
• Cash handling
• Food handling
• Administrative experience
• Google Search Console (10+ years)
• Time management
• Data collection
• Bank Secrecy Act (10+ years)
• Banking (10+ years)
• Google Search Console
• Cash register
• Personal injury law
• Social listening (10+ years)
• 10 key calculator (10+ years)
• Food industry
• Communication skills (10+ years)
• Payment processing (7 years)
• Negotiation
• Office experience (10+ years)
• Sanitation
• Relationship management
• CRM software
• Customer relationship management
• Multi task (10+ years)
• Clerical Experience (10+ years)
• Human resources
• Accounts Receivable
• Document review (10+ years)
• Legal Research
• Bankruptcy (10+ years)
• 10 key typing
Awards
10 years of employment
January 2020
Certifications and Licenses
Typing Certificate
July 2012 to Present
Typing Certificate 40wpm
Additional Information
• Award received for 10 years of employment.
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